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We enjoyed our stay at Hotel Estrela de Fatima. The location of the hotel is PERFECT, just across from the sanctuary of Our Lady of Fatima. The rooms were clean, very nice and the breakfast was lovely. The staff of the hotel were fabulous. Patricia was extremely helpful and caring. She was very understanding and accommodating in offering us a stay for the next day when we missed our flight. George was very cordial and gave insightful information about the Sanctuary. Vera and Rita were very helpful. THANKS Patricia, George, Vera and Rita for making our stay pleasant, for our family.

In all my years of traveling, I have never been treated as poorly than by a waiter employed by this hotel. My friends and I were part of a religious pilgrimage and the trip included dinner at this hotel. During dinner on Nov. 7, 2023, there were no seats left in the innermost section of the restaurant where for whatever reason, this particular waiter wanted all patrons to sit. However, there were numerous tables and seats less than 10 feet away from this particular section. Since we cannot eat standing up, we asked to be seated in the available tables 10. This waiter was unbelievably rude and yelled “No, go with your tour group!” We explained to him there were no seats left. He glared at us and could not be reasoned with. Make a long story short, we had to WAIT until people were done eating or were asked to eat fast and get up, so we can sit down. We were also told in a very loud disrespectul voice, to just “separate and find a seat with other people”, meaning people we were not traveling with. At the end of the dinner, we quietly approached him and said to him we deserved better treatment than that. We spoke in a very low key voice. I guess, we were hoping he would apologize. We thought maybe he was just having a bad day and that ad the crowd thinned out, he would realize he was out of line and apologize. To our horror, he was as rude as ever and instead of apologizing, he raised his voice again and said “I am superman! You Americans are rude!!!!!” He then rolled his eyes, waived his arms even more, and yelled (literally yelled) more. This is the most shocking encounter we have had in all our years of travelling around the world with a waiter. And of all places, in Fatima. We want to believe this man has problems at home which made him behave so horribly, but management should then sit him down and educate him on the proper way to conduct himself in a place as precious and sacred as Fatima.

The location is great, very close to town center and there are parking places nearby. The staff was always welcoming and professional (from the front desk to restaurant, housekeeping - smiling and happy to meet you), and helped us out with every request we made (from the first email to do the reservation until departure). The location is very central, the Shrine is within walking distance, so are shops, restaurants and other atrations are walkable. For sure a place to come back.

The location is right next to the Fatima Cathedral, so after opening the door each time the staff and the staff enter, it is easy to return. The parking lot is right in front of the front door, so it is very convenient to carry luggage and the facilities are also very good.

What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob

The Charming Luz houses offer an experience you wont soon forget ! A tranquil village with separate guest houses modeling the vibe & architecture of days gone by in Fatima ... The mother house is where the meals are served in a ”homey” atmosphere and a lovely living room to relax , read or play games. A beautiful area awaits outside for relaxation & swimming too.

Careful staff, huge bed, room and bathroom equipped with all comfort and basic super clean, Excellent restaurant, buffet service with various pieces, breakfast was the most expected time from the whole cafe (50 people) .5 minutes from the sanctuary

This is a fabulous hotel, in every respect. Attentive, well trained staff, spacious rooms with huge bed, very comfortable. Small balcony to watch the many birds and their antics. Kettle, teapot, cup and saucer delivered on request. Breakfast room service was unbelievable. Really good. Staff very attentive. This hotel has a great management team, well organized, every detail. Good heating. Reading sofas upstairs. You won't be disappointed here. It's exceptional.

Excellent retreat for a peaceful stay. Welcoming and peaceful with trained personnel. We enjoyed our stay. I was travelling with kids and can tell that from day 1 every time we needed assistance we could get it. The receptionist even helped us with the taxi on our way out as it was raining and although the bus stop was less than 10 min walk with the rain it was just not doable, especially with kids😟 The hotel location is convenient for a short walk to the Museum of Fátima and the Shrine of Fátima.

The hotel is cosy and small yet so welcoming with its team. The room was very clean and tidy. The location is amazing since it is a walking distance from the sanctuary. Everybody is helpful at the hotel with whatever information or support you need. The breakfast could have been better. You do not have lactose free or gluten free options. I would definitely stay again at this hotel.