Apartments in Singapore

As an Ascott group member, there are decent expectations of an Ascott experience in all the properties in which I had once stayed (Ascott, Somerset, Citadines). Citadines Rocher (recently opened in 2020) was one of my top choices in having a local staycation because of its location and price range. However, it was an overall disappointing experience, and here’s why: 1. No daily housekeeping service 2. Our bathroom door could not close. It was completely off the ledge. 3. Reception is busy all the time. Phone calls are often not answered 4. This hotel was most probably a designated hotel used for both Malaysian citizens who were unable to return home due to locked borders, as well as returning Singaporeans to serve their mandatory 14-day Stay-Home Notice (SHN). There were confirmed COVID-19 cases within my period of stay. We were notified by a letter from the management. The least the management could do was to provide a mask or sanitizers to guests. We also chanced upon 2 medical workers fully donned in PPE escorted a guest to the ambulance. Scary stuff. 5. We took our own trash out of the room since day 1 of check-in. It was not cleared even upon checking out. Dear Citadines Rocher, please review your services. I had absolute faith and would like to continue giving my support to Ascott despite this awful stay.

Cosy room. Fully equipped kitchen. Walking distance to MRT. Nice swimming pool. Everything was good except for the front desk staff, who lacked a smile and seem unapproachable. However, ignoring the staff, the hotel is all good.

Service was great, only problem we had was while sleeping , could here the noises from outside as we are staying near the lift , doors nextdoor could be heard clearly whenever opened or closed. Other than that, food choices nearby was great & many options to choose from. Although we did not opt for breakfast , hotel prepares complimentary light bites at lobby for all guest ( Breads ) .

We enjoyed our stay - the room was spacious and clean and the bathroom and shower were very nice... the aircon was very noisy and couldn’t up or down the fan ... but we hear they will refurbish soon ... we just hope the price don’t keep going up! Breakfast was nice - a good selection! Staff were very pleasant👍

Lyf Farrer Park is an amazing property. Bustling with life and very lively. Good for long stay. The ground floor lobby has a gym, laundromat, working bay and a hep coffee and beer joint. Fourth floor is cooking bay and an area to laze around with open gym, garden and play zone for kids. Rooms are smartly done with modern interiors.

It is located at the strategic location with MRT station just at the opposite block. The place is also easily find by Grab & taxi too. There are lots of dining places around with Bugis and Albert street just a walking distance.

Stayed at the end of Nov/early Dec 2022 for 6 nights Pros: -building is very instagrammable, they even have photo icons on the ground to guide you where to stand to take photos. -check in process was easy and smooth -they have coffee machine at lobby area and lots of places to sit and lounge -swimming pool on lvl 2 with towels you can grab yourself there. -there is a shared communal kitchen with microwave/dishwasher and fridge but you have to label the products you buy yourself or else if the product is expired or doesn't have a label they chuck it away. -rooftop area on lvl 8 where you can get a view of the surrounding areas. -overall lots of outdoor spaces to sit. -there are areas to bbq if you want but you need to hire it like those portable bbqs -on lvl 1 in a different building but connected there is laundry that costs $6 for 15kg wash that cycles for 30 minutes and the dryer cost $6 as well for 1 hour dry cycle. -room itself is 13sqm but it doesn't feel that small as it looks on paper i think in part due to the very high ceilings above the bed so you don't feel so cramped and gives that sense of space. pretty clever designed room. -room feels new, i mean it did only open in April 2022. -bed and pillow are fairly comfortable not too bad. Initially it feels comfortable but over the days it was okay only and the bed was ok kind of like stiff foam that has some give but a little firm. There is space underneath the bed to store luggage. -plugs on either side of bed as well as usb slots. -water kettle is provided in the room as well as cutlery in the room. -fridge is shared and located outside in each corridor. -there is a desk with plug and ethernet port. -there is also a tv with only local channels. -sink is outside the bathroom area on the wall but it does have liquid hand soap and a big round mirror with good lighting. -jug is provided and you can refill it yourself outside your corridor. each level has a water dispenser refill station which provides clean filtered distilled water in both hot and cold temperatures. There is also a shared microwave and paper towels in each level of the building. -lots of nooks and crannies in the room for example next to the door you can put things on a small recessed wall shelf and there is another cupboard you can put shoes or sandals etc. -hairdryer is provided. -toilet and shower are glass separated -they provide 2 toilet papers and 2 hand towels and 2 body towels. -shower is amazing, rain and hand held shower head with plenty of strong hot water pressure and hot water that lasts. -collapsable laundry basket is provided in the room. -electronic curtain shade on the windows and the windows are big round ship-like glass. -hanger coats that you can hang your clothes and towels are provided in the room. -there is also a reading lamp and racks above the desk to put stuff which was nice. -tissue box is provided. -mrt entrance is directly across the road from the hotel. -wifi spee

Definitely the best hotel/service apartment! We had a great and wonderful experience in this marvelous hotel. Our family of 4 booked the 2 bedroom and stayed from Oct 2022 to Feb 2023 (about 4,5 months) 2 bedroom come with washing machine, fully equipped kitchenette, refrigerator and microwave👍 The hotel also provide alternate days housekeeping service (depending on the room number) we would like to extend our deepest and grateful thanks to all the housekeeping staff (Especially to those who service our room -1301) during our stay! On level 9, there’s also a group of very dedicated, friendly front office staff, please extend our appreciation to all of them, they’re always so cheerful and smiley everyday 👏👍 thank you FO team! There’s a Launderette , working space, Gym, swimming pool at level 9, We love to use these facilities. The location of this hotel is 100% perfect! It’s near to Raffles Place MRT station, cafes, hawker center and restaurants are all within the area. Lots of tourist spot (Merlion, Boat Quay, Singapore Flyer) are within walking distance. This hotel provide daily (Weekday except PH) breakfast at level 1, their choice are limited (around 5-6 to chose and it’s the same throughout our 4.5 months stay) therefore after a few weeks we got tired with the breakfast. Overall we love this hotel and will definitely come back again! 🥰

Nice to be back! Thank you for accommodating my special requests. Nice view! I was held up at check in and given a coffee voucher for waiting (over 10mins), but it’s fine. Unfortunately our first check-in room experience wasn’t pleasant. There was blood stain on the sofa and unknown hair, feather and droplets of water on the floor. The electric kettle wasn’t working and a day later the toilet flush down. The room had a lot of faults! But, they fixed it up quickly as soon as I called the receptionist. I don’t mean to be troublesome. I borrowed the pool towels to make bed for my dog (sorry if it’s illegal, but dun worry he’s on diapers so won’t dirty the towels). There were more snacks choices this time and I always like the lemon mint infused water. Overall, we enjoyed ourselves and had a relaxing long weekend. One more thing to pets owners, I would say this hotel is pet friendliest after I called some other hotels to check them out. I will definitely be back with my dog anytime I want to bring him along for a staycay. Cashy loved it and celebrated his birthday in the room. Thank you Citadines crews for making our stay at ease and enjoyable.

Location is convenient! Walking distance to raffles city shopping centre & bugis area. Room is nice and cosy. There’s Apple TV! Plus point for bidet 🤩 Things to take note; - $300 deposit upon checking in - this is a self-check in hotel. everything will be done via online / on the hotel app. there’s no reception area. - the staff will msg u via whatsapp so if you have any enquiries just ask them away (Mary in particular is very kind in assisting) Overall we had an enjoyable stay 😊