I originally booked this hotel by mistake but was pleasantly surprised by some aspects of my stay. Tthe location was quite far from Fukuoka, where I had intended to stay for a concert.
I arrived at the hotel around 11:30 AM–12 PM after an early morning flight, unaware that check-in wasn’t until 3 PM. When I approached the front desk, the receptionist—a young girl—gave me a strange look before informing me of the check-in time. The lack of warmth in her greeting was disappointing, especially compared to my experiences at other hotels in Japan.
The weather on February 6, the day of my arrival, was harsh—it was very windy as it was cold, and I had to walk from Seto bus stop to the hotel with two suitcases in freezing conditions. Exhausted from my flight and journey to Munakata, I had hoped for a more welcoming atmosphere. Instead, after a brief trip to a nearby Lawson to grab food, I returned to the hotel and waited in the lobby, as it was too cold to explore.
By 2 PM, fatigue took over, and I lay down on the lobby couch to rest. Despite dozing off in the cold lobby, no staff member approached me. The heating system inside the hotel was weak, and I kept waking up from the biting cold. At 2:30 PM, I heard guests checking in, which surprised me—no one had informed me that I could start checking in earlier.
When I lined up at the front desk, the same receptionist from earlier recognized me but seemed to push her colleague forward to assist me, which I found rude and unprofessional for a staff member at a four-star hotel. However, her colleague was kind and attentive. Since I speak Japanese, the check-in process went smoothly.
There was an error on my part regarding my booking—I had mistakenly reserved my stay until February 10 instead of February 9. I explained this at the front desk, and the staff member tried to help but apologized, as the booking was made through a third-party site and couldn’t be refunded. I understood this and simply wanted to inform them of my earlier departure.
The hotel itself is old but well-maintained. I stayed in a Japanese-style room, which, despite its age, was clean and comfortable. The air-conditioning unit was quite old, but amenities were available on the first floor. The hotel seems to be popular with families or tour groups. There are a lot of Korean guests as well. Even for a business hotel, customer service toward foreign solo travelers was severly lacking. It's embarassing to think that was the kind of training they gave their employees at a four star hotel. I'm writing this review while staying at Comfort Hotel, a cheaper chain of hotel but the omotenashi I received here is on another level.
There isn’t much to do nearby Mercure Munakata. The closest kaisendon restaurant was about a 30-minute walk away. Unfortunately, the weather during my stay was terrible—windy and snowy—so I didn’t explore much. There was a church (?) next to the hotel, but nothing else of note.
One of the highlights of the stay was the hot spring, which had both indoor and outdoor baths. I didn’t eat at the hotel restaurant, as the prices seemed high.
A free shuttle bus is available to Togo Station, but you need to inform the front desk of your preferred departure time in advance.
I didn’t take many photos of the hotel itself—there wasn’t much worth capturing besides the bath, where phones aren’t allowed.
Would I stay here again? No.
Would I recommend this hotel? No, especially not for solo foreign travelers.
Nice customer services, with laundry is plus when travel with a little one with light packaging. The harbour view is unbeatable and close to the ferry terminal (2 minutes walk)to the morning food market.
Hotel near Tenjin,Fukuoka24.9% of visitors choose this area
CConstance Yap2024.12.29
Great location by foot to shopping/restaurant/cafe/gachapon/Subway/Tenjin underground/Donki/blue bottle cafe/ and more!
Receptions staffs are helpful 👍🏼
3 famous Ramen’s restaurants - Ichiran/ShinShin inside Parco B2/久留米大石碗are just walking distance.
Hotel near Hakata,Fukuoka68.2% of visitors choose this area
Ssorlo2025.04.17
We thoroughly enjoyed our stay at this well-appointed hotel. The check-in process was seamless, thanks to the courteous and efficient staff. The lobby immediately impressed us with its sophisticated, contemporary design.
Our room was generously sized, and the bathroom was particularly noteworthy, featuring dual sinks—an excellent convenience for families. The hotel’s location proved ideal, situated within easy reach of the train station and adjacent to a convenience store. Additionally, we were fortunate to visit during cherry blossom season, allowing us to enjoy the picturesque park directly across the street, where we captured memorable photos.
This hotel delivers an outstanding combination of comfort, style, and convenience. Without hesitation, I recommend it for both leisure travelers and families. We look forward to returning.
Hotel near Tenjin,Fukuoka24.9% of visitors choose this area
GGuest User2025.05.18
Very good size room (for a Japanese hotel), large desk to work from.
Very good facilities overall (Nespresso machine, kettle, fast internet).
Not fond of the lobby on the 19th floor which means you need to go all the way there to get to your room.
Hotel near Hakata,Fukuoka68.2% of visitors choose this area
GGuest User2025.03.16
I recently stayed at the Blossom Hakata Premier, a brand-new hotel in Hakata-ku, and its location is hard to beat. Being so close to the JR train station made getting around Fukuoka a breeze, and I loved how easy it was to walk to nearby spots like the Nakasu District, JR Hakata City Amu Plaza Hakata, and Canal City shopping mall. The convenience really stood out.
The hotel itself is modern and clean, reflecting its newness, but some of the facilities—like the onsen and fitness center—felt a bit small and underwhelming. They’re nice to have, but don’t expect anything too spacious or luxurious. As for breakfast, I’d skip it. There are so many great dining options around the hotel that it’s worth exploring those instead.
Overall, it’s a solid choice if you prioritize location and a fresh, modern stay—just don’t come expecting standout amenities.
Hotel near Tenjin,Fukuoka24.9% of visitors choose this area
NNurkholis Ady2025.02.23
Location was great, very close to eateries, close to subway and also train and bus station to outskirts of Fukuoka.
Parco, muna, and other department store are also nearby.
Room was OK, manageable for 2 with 2 large suitcases. TV channels are all in Japanese, but u don't watch TV on holiday anyway. Bathroom and amenities were great, they provide free amenities in the lobby.
Lounge were nice, though only coffee is provided, but it's good to just sit and sip coffee.
The view from my room was Ritz Carlton, so u feel like staying there.. 😝😝
Hotel near Hakata,Fukuoka68.2% of visitors choose this area
AAnonymous User2025.02.21
The service is excellent. I needed help with some food that needed to be frozen and the team was very helpful. Kudos to the entire Grand Hyatt team. Breakfast was also good. Rooms are a bit dated but location and service made up for it !
Hotel near Nakasu,Fukuoka6.9% of visitors choose this area
AAnonymous User2025.02.06
Extremely clean hotel. The shower is very comfortable! Staff is friendly. We had a dinner course at the hotel restaurant. It's very quality and of great value.
The only disadvantage is that there's no on-site parking. You could get a coupon to park in a nearby car park for 1500JPY per night. But it's a 5-min walk from the hotel and it's quite tough to walk outdoor in the winter.
The public bath room is very clean and comfortable.
Hotel near Nakasu,Fukuoka6.9% of visitors choose this area
GGuest User2024.09.21
Room size is comparatively bigger than other hotels in Japan and it's just 4 mins walk to 中洲川端駅 , convenient location and 24 hours open ramen yasan is nearby that you can go to eat any time you want. Highly recommended !
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8.5/10
GGuest User1. Very spacious room for this price point to be honest. Could be because it's not a major city...
2. Kitchen equipment like induction cooker and pot and bowls and utensils were provided! Makes it possible to cook your own meals (or even just Maggie mee) fridge was very big so can buy drinks to store
3. Location was alright. Located along small alley but very near main road leading to shopping street and Kokura station.
4. Aircon and heater worked well. Great for winter weather
5. Bathroom ventilator was very strong. To the extent that it feels very cold after taking a shower. We tried closing the bathroom door at night and it was literally like a freezer in the morning when we open it.
But also because of the ventilator, our clothes dried fast indoors 🥶
6. Now to the pain points. First got to be the facility management and check in check out process. This property does auto check in meaning there is no physical staff to handle your check in check out throughout. There is no receptionist at all. I made my booking 2- 3 hours prior to arriving at property. At the front door we were prompted to input entry passcode which we had no idea what it was (it's not the reservation number provided by the booking partner like Agoda or trip.com) tried to contact both the hotel helpline (there was a Jp phone number at the entrance but that's all, no other info whatsoever) and also escalated to Agoda (as I made my booking through Agoda for first nights) but no ans. In the end we had to enter property when someone unlocked the front entrance using her own passcode before we could speak to the helpdesk through the tablets.
So it turns out that they claim most travellers would make their reservation at least a day prior to arrival, which was why system didn't capture my booking (yet ironically they allowed booking for same day check in .... When they clearly cannot manage the whole process) shouldn't there be more effort being put in to monitor for same day booking so the traveller doesn't get stuck at the front entrance especially in winter weather? We had to sit at the park nearby while trying to contact the helpdkesks but couldn't get through till the end......
The whole check in process was rather manual, basically you enter the info as prompted on screen then video call the helpline agent to verify before you'll get your passcode to your room. (All through tablet)
Security seems alright if you're ok with the idea of using a keypad lock instead of having a physical room card? I guess customers just have to always make sure no one is looking when entering the passcode at the front door. Btw same passcode is used to enter hotel front entrance and for your room lock.
All in all the biggest issue we found was the check in check out process. Overall stay was above average.
GGuest UserSize of the room is good enough for a family. Convenient location to have family mark, local restaurants and pharmacy around. Keyless room door access is amazing, I don’t have to worry my key card while going out.
But we have difficulty to get into the main entrance without any password on our 1st day arrival. It made us sooo confusing that there has no front desk. Still wondering why I didn’t receive any email or msg before the check in date. Luckily one of the Japanese couple help us to solve while they passed by.
A bit strange but never expected I have to pay extra 200yen per person before check in from a machine. Still don’t understand why we don’t have any notice before booking but on arrival.
Wish all that can help the hotel to improve better in future.
WWenxiongspacious for 4 adults as there are 3 queen beds. still lots of space for us to keep luggages opened up throughout the stay. shower water pressure was good, there's heating for the toilet and kitchen sink as well. about 5-10 mins walk to Hakata station. free parking available even though it's first come first serve, but we didn't have trouble getting a parking lot throughout our stay. it's an unmanned hotel so check in/out is just using the tablet and self service. the only slight complain i have is that we booked for 14 nights so they should have planned for it and provided enough supplies (body soap, shampoo, garbage bag, tissues). however, i was able to get refills by emailing them. not sure how to use the tablet in the room to contact them, interface seems cumbersome.
WWaterKVery very good hotel! ! !
The hotel is a bed and breakfast style hotel with front desk staff to provide assistance every afternoon and evening. Luggage storage is available before check-in and after check-out. We went to an all-night KTV the day after check-out and did not book a room. The service staff was willing to help store our luggage until the next day. It really helped us a lot. Thank you very much! 💛
The room is very clean and well-equipped. There are cooking stoves, washing machines, and daily supplies. The hotel provides makeup removal and skin care sets and laundry detergent. Towels and bathrobes can be replaced every day. The best thing is that the bed is very soft and comfortable. Sleeping on the bed feels like being wrapped in a mattress, allowing the body to rest well. Unfortunately, I forgot to ask the service staff the brand of the mattress. I really hope to buy it back home.
The front desk staff and cleaning staff are very friendly. The hotel is in a good location, close to the fish market and shopping street. There are also very cheap business supermarkets and 24-hour supermarkets and convenience stores nearby. There are many restaurants and convenient transportation.
The overall feeling is really great. I will definitely stay here again next time I come to Fukuoka. Thank you for your hospitality😊
GGuest UserI booked this place because I was looking for a place near a subway station and a place with a large room, even if it wasn't around Tenjin or Hakata. Check-in was easy because I checked in in advance. If you take a half-body bath twice in a row, the hot water will be cut off, so you have to get a new gas supply. The condition of the mattress and comforter was not good, and I had to pay 2,000 yen (including towel change) for room cleaning once, but overall, I was satisfied. There is traffic noise at night, so if you are sensitive, I recommend bringing earplugs. I attached a picture of the dishes in the kitchen. There were no scissors or chopsticks.
PPan NKThis is an AirBnB accommodation. Self check in and check out. Dont worry, It is very simple. Just remember to pre-check in and it will be smooth when u actually check in.
Very spacious room or I should call it a studio apartment. With a double bed and a sofa bed. If u can't stand your wife snoring at night, sleep separately on the sofa bed.
There is kitchen equipment and utensils so u can cook and eat in after u are bored with eating out. Perfect for me after a week of outside food. U can easily buy ingredients ftom nearby supermarket MaxValue. Fresh seafood and nice beef are available.
A washing machine and detergent are also provided. Dryer in the bathroom.. Super convenient.
Fully recommending this accommodation. Super value also!
AAnanquanquanzhijiaThe hotel is in a good location, a seven-minute walk from Tenjin Underground City. The accommodation environment is also very quiet. The facilities in the house are complete, including washing machine, refrigerator and kettle. The only drawback is that the area is too small. It is a bit crowded for a family of three, but it is not bad for two people. The bed is 1.5 meters. Go through Yang Guofu's alley and you will reach Tenjin Station.
Ssai HyaIn conclusion, it was the best accommodation for this trip, but there were several issues.
Obviously, there is a luggage storage service in the accommodation service, but when I arrived, it was operated unmanned and I couldn't get any service. It's ridiculous to start your journey with your luggage.
And there was an issue in my room where the door lock didn't work, and I was able to solve this problem in an hour through a conversation with the manager. (The door wasn't closed tight, so I had to push it with strength.)
The room was in the best condition and everything in the bathroom and toilet was good. There were some inconveniences, but I told the master well and said that he would fix it, so I think it will be a better hotel.
GGuest UserThis apartment is located very near to Fukuoka airport. The size of the apartment is big and it is very clean. However it is located on the side of the main Road and there is no sound insulation. At night, the traffic sounds disturb sleeping and it feels like you are sleeping on the road.
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