In modern travel, choosing a suitable online travel platform is essential to planning a smooth and enjoyable trip. Trip.com, as one of the world's leading online travel service providers, has attracted the attention of millions of users with its wide range of flight, hotel, car rental and travel activities booking services. This article will take a deep look at Trip.com's user reviews, analyze the pros and cons of its services, and help travelers make more informed choices. Whether you are using Trip.com for the first time or are already a loyal customer, this article will provide you with valuable reference advice.
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Is Trip.com Legit?
When booking a hotel, attraction, or flight, one of the biggest concerns travelers have is whether the platform they’re using is legitimate and trustworthy.
Trip.com is a popular travel booking service that often attracts attention from users who are curious about its credibility. In this review, we’ll take a closer look at what real customers have shared about their experiences with Trip.com.👇💖
User Experience & Interface
Many travelers appreciate the user-friendly interface of Trip.com, with several users highlighting the ease of navigating the platform. A new user commented on how simple the app was to use:
This sentiment is echoed by frequent travelers who value the quick and straightforward booking process, as well as fast responses to inquiries and booking confirmations. For example, a flight attendant who regularly uses Trip.com for bookings noted the helpfulness of the customer service, especially when handling specific requests like preferences for non-smoking rooms.
Pricing & Deals
Trip.com is frequently praised for its competitive pricing, with many users noting the significant savings they’ve found on flights and hotels. One user shared that they managed to secure a cheaper flight on Trip.com compared to other platforms, which allowed them to save money for other travel essentials like souvenirs:
Another user shared a similar experience, mentioning they found a great flight deal on Trip.com after checking on Skyscanner
The affordability of the platform makes it a popular choice for budget-conscious travelers.
Customer Service
Reliability is a key factor when choosing a booking platform, and many users speak highly of Trip.com's customer service. One traveler mentioned receiving prompt itinerary confirmations directly from the airline after booking through Trip.com. This reassured them about the legitimacy of the platform.
For many users, this kind of prompt confirmation and easy verification process builds confidence in Trip.com’s reliability.
Points of Caution
While many users have positive experiences, some cautionary tales exist, especially around the platform's cancellation policies. A few travelers have expressed frustration when attempting to modify or cancel bookings, particularly those marked as non-cancellable. As such, it’s recommended that potential customers carefully review the terms and conditions before finalizing any bookings.
One user shared:
Another user added:
Trip.com Reviews for Flights
Many travelers have shared positive experiences when booking flights through Trip.com, particularly highlighting the platform’s competitive pricing. Several users note that the airfares offered on Trip.com are often lower than those found on other booking sites, making it an appealing choice for budget-conscious travelers.
Another frequently mentioned advantage is the user-friendly interface of both the website and the app. Travelers appreciate the straightforward booking process and the clear presentation of flight options, which make it easy to compare and choose flights.
Many users also praise the quick booking confirmations. After completing a purchase, most travelers receive their e-tickets and itinerary confirmations via email within a short time. This helps provide peace of mind, knowing their plans are confirmed. Some even report that, despite not being familiar with Trip.com beforehand, their bookings were smoothly honored by the airlines upon check-in.
However, there are some areas for improvement. A few users have encountered challenges when trying to modify or cancel their flights, particularly with non-refundable tickets. Additionally, customer service response times can be inconsistent, with some travelers finding it difficult to resolve issues quickly. Therefore, it's important to carefully review the fare rules and understand the terms and conditions before confirming a booking.
Trip.com Reviews for Hotels
Trip.com offers a wide selection of hotels globally, catering to various budgets and preferences. Many users have praised the platform for its competitive hotel rates, with some travelers finding exclusive deals that aren’t available on other booking sites. The detailed hotel descriptions, photos, and user reviews available on Trip.com are often highlighted as helpful tools for travelers in making informed decisions.
Several guests have shared positive experiences with smooth check-ins at hotels booked through Trip.com. Most of the time, reservations are processed correctly, and any special requests made during the booking process are often accommodated by the hotel. Users also appreciate receiving immediate booking confirmations, which include all the essential details needed for their stay.
"In the past month, I’ve booked a hotel in Japan through Trip.com, and everything went smoothly. I also booked two flights—Bangkok to Kuala Lumpur on AirAsia and KL to Bangkok on Malindo Air—and both were fine. Summary: so far, both the hotel and flights I booked through Trip.com were honoured, and I had zero issues."
However, there are a few downsides mentioned by some travelers. Issues like discrepancies in room types or misunderstandings about hotel amenities have been reported. In rare cases, overbooking has led to inconveniences upon arrival, leaving travelers without the room they expected. Additionally, communication with customer service to resolve such issues can sometimes be time-consuming.
Can I Choose Trip.com?
Trip.com is a global travel platform available in 24 languages across 39 countries and regions, with payment options in 35 local currencies. Whether you're booking flights, hotels, or other travel services, Trip.com offers a vast network with over 1.1 million hotels and flight options from more than 510 airlines, connecting to 3,400 airports across 220 countries and regions worldwide.
With world-class, multilingual customer service available 24/7, along with additional service centers in Edinburgh, Tokyo, and Seoul, Trip.com is committed to providing an exceptional travel experience for millions of customers globally. Ready to plan your next adventure? Book with Trip.com for a seamless and convenient travel experience.
How to Write Your Reviews on Trip.com?
Have you ever come back from a trip feeling so enriched with experiences that you couldn't wait to share your stories with others? Your feedback and reviews are what help Trip.com grow and improve!
Here’s a quick, easy guide on how to leave a review on the Trip.com app. Plus, you can earn Trip Coins to save on your next travel adventure by writing reviews！ 💕
Step 1: Open the Trip.com App and Log In
- Open the Trip.com app on your mobile device and log in to your account.
- Once logged in, go to the Account section.
Step 2: Click on "My Moments & Reviews"
- In the Account section, tap on My Moments & Reviews. This is where you can view or add your travel experiences.
Step 3: Go to the Reviews Section to Start Your Review
- Tap on 'Reviews' to begin your monthly task. Press "Go" to continue.
- By posting your comments, you’ll earn the chance to win exciting prizes (through monthly tasks).
- Scroll down to find the place you've visited. Then, click the 'Review' button next to it to write and submit your review.
Step 4: Rate & Write Your Review, Then Publish on Trip.com
- Rate & Write: Provide a star rating (from 1 to 5 stars) and share your experience and thoughts about the place you visited.
- Add Photos: Tap the camera icon to upload photos from your visit, helping others get a better sense of your experience.
- Publish: Once you’re satisfied with your review, click 'Publish' to submit it and share your insights with the Trip.com community.
*The screenshots are for reference only.
Your stories and ratings play a key role in helping others make informed decisions. Share your journey, enrich it with photos, and contribute to the collective exploration on Trip.com!
Become a Trip.com Member and Enjoy Exclusive Perks
Sign up as a Trip.com member today and unlock a range of exclusive benefits to enhance your travel experience! As a member, you'll enjoy special perks such as:
- Exclusive Discounts on flights, hotels, and activities.
- Trip Coins to earn rewards and save on future bookings.
- Priority Customer Support for faster assistance when you need it most.
- Access to Special Promotions and deals only available to members.
Membership Tiers and Perks
Trip.com offers a tiered membership program with five levels, each designed to reward frequent travelers with increasingly valuable perks:
- Silver:
Start earning Trip Coins at the base rate and enjoy hotel deals with up to 5% off. - Gold:
Earn a 10% Trip Coins bonus, get 10% off hotel deals, and receive one waiver per year on train refund fees. - Platinum:
Enjoy a 30% Trip Coins bonus, hotel deals of up to 15% off, two train waivers, and one VIP airport lounge visit. - Diamond:
Get a 40% Trip Coins bonus, 20% off hotel deals, four train waivers, two VIP lounge visits, a global eSIM package, and airport transfer upgrades. - Diamond+:
Unlock the highest tier with a 50% Trip Coins bonus, 20% hotel discounts, eight train waivers, three VIP lounge visits, premium airport transfers, a free attraction ticket, priority VIP support, and special discounts on travel insurance (available to Hong Kong users).