This is a brand new property. The room was nice. We had dinner in the restaurant and the steak was pretty good! This hotel has growing pains. The hotel shuttle never came to pick us up at the airport despite making two calls to the hotel. They said it was due to road construction. BS, I had just driven a rental car from the hotel to the airport. I had to spend $20 on a 5km taxi ride. The next morning the shuttle left the hotel at 7:00 a.m. and was not going to make another run until 8:30 despite a schedule of running every half hour. Unacceptable. So for a very short stay, and that's what this hotel's purpose is, it did not meet our expectations at all. For a major hotel chain, this is well below expectations despite a nice room and a respectable restaurant.
This is a new hotel, very clean, and gets tidied up daily. The front desk staff are friendly, and there's free coffee. The shower has excellent hot water pressure. It's a 5-minute walk from Diegem station, where IC or S trains run to the city center approximately every half hour. There's also a convenience store just 3 minutes away.
Facilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
This is an airport hotel, offering a shuttle bus service and featuring a flight information screen in the lobby, clearly catering to airport travelers. It wasn't very crowded; the whole hotel felt quite empty. It's close to Diegem station, about a 12-minute walk, but it's mostly uphill and downhill, so it can be a bit tiring. The hotel breakfast was great, very rich and satisfying. There's a shuttle bus schedule in the lobby; I took the 8:45 AM bus, which arrived at the airport around 9 AM.
The location is good, next to the highway, more than half an hour into the city. The room is clean and tidy, with comfortable linens and a kettle. I arrived at around 10 o'clock in the evening. I made the reservation 2 or 3 hours in advance and received the confirmation letter. However, the computer at the front desk could not find the order. After struggling for a long time, I checked in first and asked to confirm at the front desk the next morning. When I went to the front desk in the morning, there was only one person who was still busy with breakfast in the restaurant. He said he was leaving, and he said ok.
This is the hotel I booked for two friends. This hotel is recommended by me sincerely. It is not too expensive in the same type of hotel, but Mövenpick has lived in China. The service is very good and I left a deep impression. This time, the two friends also said it was very good and liked it.
The hotel was fantastic, the people were great! The only problem I had was they had a washer and dryer to use but it took 4 hours to do two loads of laundry that cost me $30.00. Because we were traveling backpack that was one of the most important things on our trip. So it was a great disappointment. Other than that the hotel was fantastic and again the customer service was really good. I would definitely stay there again just make other plans to do laundry.
Excellent hotel. Very clean and new room. Also very quiet despite planes flying in the neighborhood. It had many small extras like an umbrella rental. I can appreciate this as I forgot my umbrella :)
Very Good
144 reviews
8.5/10
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8.6/10
Very Good
GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GGuest UserThis is a brand new property. The room was nice. We had dinner in the restaurant and the steak was pretty good! This hotel has growing pains. The hotel shuttle never came to pick us up at the airport despite making two calls to the hotel. They said it was due to road construction. BS, I had just driven a rental car from the hotel to the airport. I had to spend $20 on a 5km taxi ride. The next morning the shuttle left the hotel at 7:00 a.m. and was not going to make another run until 8:30 despite a schedule of running every half hour. Unacceptable. So for a very short stay, and that's what this hotel's purpose is, it did not meet our expectations at all. For a major hotel chain, this is well below expectations despite a nice room and a respectable restaurant.
GGuest UserExcellent hotel. Very clean and new room. Also very quiet despite planes flying in the neighborhood. It had many small extras like an umbrella rental. I can appreciate this as I forgot my umbrella :)
GGuest UserGood location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
GGuest UserFacilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
GGuest UserI'm very happy with our stay at the Brussels airport Park Inn by Radisson that smelled nice, easy access to a nice reception lobby that is next to guests restaurant with a garden view that is so peaceful and beautiful. Marius, the kind chief concierge officer, received us kindly, provided us with our requests, an accessibility room for my sister, handicapped shower room seat, and an immediate response to everything the hotel could provide. All concierge services are available as soon as we request.
I will come back to this hotel happily.
My best compliments to all the staff of Park Inn by Radisson Brussels Airport.
Norlita Uriarte
New York, NY 10028
USA
s, dining , and all concierge services
BBaki9A truly perfect stay; everything was exactly as pictured. The room was spacious, clean, and very well-equipped, making you feel right at home thanks to the kitchenette and comfortable living areas. The staff was welcoming and professional. The breakfast was plentiful and varied.
The only slight drawback: the hotel is located about 30 minutes from Brussels city center, but it's ideal for a stay near the airport.
GGuest UserLovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
GGuest UserThe hotel was fantastic, the people were great! The only problem I had was they had a washer and dryer to use but it took 4 hours to do two loads of laundry that cost me $30.00. Because we were traveling backpack that was one of the most important things on our trip. So it was a great disappointment. Other than that the hotel was fantastic and again the customer service was really good. I would definitely stay there again just make other plans to do laundry.
QQinglingquanThis is an airport hotel, offering a shuttle bus service and featuring a flight information screen in the lobby, clearly catering to airport travelers. It wasn't very crowded; the whole hotel felt quite empty. It's close to Diegem station, about a 12-minute walk, but it's mostly uphill and downhill, so it can be a bit tiring. The hotel breakfast was great, very rich and satisfying. There's a shuttle bus schedule in the lobby; I took the 8:45 AM bus, which arrived at the airport around 9 AM.
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