GGuest UserVery nice hotel, clean, tidy and plenty of attentive staff. We used as a base for exploring Jersey so didn't really use the hotel facilities - except the breakfast which was excellent - although for us it would have been nice if breakfast had started a little earlier maybe 7:30am? (it ran from 8am to 10am which was OK). Late on the last evening when packing we found we couldn't open the room safe as it had malfunctioned, it was after 11pm, but it actually showed the hotel staff in a very good light as the receptionist tried her best to help, the restaurant manager said opening the safe was the priority, and eventually after about twenty minutes the porter did manage to open the safe (”mechanically” - but that's another story!), so all was good ...... the problem was the electronic device - hotel staff were excellent and problem was solved! Overall very good, would stay again.
GGuest UserBeautiful grounds and welcoming staff. Check-in was smooth, and breakfast was tasty and varied. The y staff were also very attentive.
I didn’t try the set dinner menu,. Ordered from snack menu which was very carb-heavy and on the pricey side for what it was. Room was comfortable but carpets decor and bathroom dated, which was clear from photos and other reviews, so it wasn’t a surprise.
Unfortunately, there was used plastic film left on the bathroom floor on arrival indicating it hadn’t been thoroughly cleaned. Otherwise, for the price and the grounds, you can’t really complain, especially if you’re after a quiet place to unwind
KKimi.DaiI recently had the pleasure of staying at the Grand Jersey Hotel in a stunning Seaview room, and it was truly an exceptional experience. The room offered breathtaking views of the sea, making each morning a delight to wake up to. The hotel exudes elegance and comfort, with impeccable service from the staff who were always attentive and friendly. Every detail was thoughtfully managed, ensuring a luxurious and relaxing stay. I would wholeheartedly rate my experience as 5 stars and highly recommend the Grand Jersey Hotel to anyone seeking a memorable getaway.
GGuest UserWorst experience ever in a restaurant. On our last day here, I was having my breakfast till 10 am when the breakfast time came to an end. I asked one of the staff if I can take my tea to my room, the staff said yes. Other customers are taking drinks and food to home as well. While I was walking out of the restaurant, another staff walked past me and stared at the tea in my hand. She then rolled her eyes dramatically and let out a loud, dismissive ”tsk” sound.
EEmeritaI booked for a family room for me and my friends . We are so delighted we didn’t expect it to exceed on our expectations considering that it’s a 3 star hotel but went beyond.Room is clean esp the bathroom ,beddings are done neatly and clean.All room amenities are replaced generously,But the best are the staff from reception down to the restaurant .All are nice,approachable and helpful.We will surely comeback to stay.Kudos to all the staff 💯
LlloydpatriciaI Loved this hotel the staff went above and beyond and all so friendly , the food was amazing and lots of choice would highly recommend and would definitely come back, I left an item of clothing and contacted the hotel and it was sent to my home address I just paid the postage and received it very quickly thank you to all the staff, if other hotels follow your services they wouldn’t go wrong😊 fantastic hospitality
GGuest UserThis is a wonderful hotel in a fantastic location. There is an up hill walk to the hotel I have a knee problems but I made it in 5 minutes. At the front there is a number 15 bus that take you to the airport and to the capital. It also has room for cases. It runs every 15 minuted during the day. Breakfast with a view is wonderful. The one thing that I would like is a walk in shower anf that would make it perfect.
UUtitofonI got the superior room with the sea view which was refreshing. The location is probably the best for the most part of a tourist- close to the city centre and bus station (for going to tourist attractions outside town which would be too expensive with a taxi) as well as very close to the harbour for the Condor Ferry (if you want to visit the other Channel Islands like Guernsey in same trip)
GGuest UserExcellent hotel, front staff very friendly & helpful. Room was clean & everything you would need, ( a fridge would have been handy)
10-15 minutes walk to town & sea front. Breakfast fine & plenty of choice, good evening menu.
Spa was excellent with infinity pool, jacuzzi, cold plunge pool, sauna & steam room at no extra charge.
Would definitely recommend.
GGuest UserThe room is large. The toilet flush button is not easy to use, and the heating is not on at night, so it is quite cold. The service attitude is very good, the breakfast is not bad, and the restaurant environment is elegant and comfortable.
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