The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc.
We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again.
These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience.
It was all great.
The location even by Uber was not so expensive, and on my way back to the airport I could took without any problem public transportation.
Crew was great, location great, there's a bar two mins from there. Also CBD bar was amazing.
Only kitchen could get better:)
The hotel is a 4 star. A clean hotel, very friendly, pleasant staff… it is a place that I would recommend whenever you want to go through… since the center of Zagreb itself is quite far away.
Very spacious room. That's right... BEWARE! On TRIP it said FREE PARKING… and we had to pay €7 per day… nothing free…
I would recommend it if I would return while passing through Zagreb… breakfast, for example, is included and is very varied and delicious!!!
Two double beds in the room. What I liked most was that instead of bottled water, there were purified water dispensers on the second and fourth floors, along with free ice. Very eco-friendly! The front desk staff were also very welcoming. They even printed out coloring books with Zagreb-related facts for my two kids and gave them crayons. A very pleasant stay.
Very nice hotel with great amenities; a welcome drink, pool, gym, and a spa (extra cost). There was also a rooftop space/bar (didn’t go to see) - the reception staff were very pushy to get people to attend giving a 10% discount for consumption.
The room was very nice and clean, a smart TV welcome with the guest name, free water, coffee and tea. There was also a smart panel to control the lights and air conditioning, it did get warm in the room and the temperature didn’t seem to correlate to the ac thermostat. The bed was comfortable however it was a hard mattress, may find it a little difficult to find comfort if used to a softer mattress.
The hotel is an art lovers paradise, there were artworks throughout the public spaces and room by the artist Boris Bućan - the hotel offered a guided tour to view all throughout the hotel. Great location and close to many tourist attractions, restaurants and supermarkets.
The hotel is at this little quiet corner which is also good since we had to open the window at night (aircon is centralised and it’s still “winter” despite in spring). We were given level 6 which is the highest floor so it helped with the quietness. The breakfast spread was amazing, lots of cheeses and cured meat. The cooked vegetables are the best, though it can get a little oily. It’s a convenient location to walk around the city, and visit the parks and museum. There are good food options around as well. However, we were there during Easter so most of the places are close but there was a pizza place within 6 mins walk which is open during Easter. Lots of supermarkets around, so it’s easy to get snacks and fruits.
I was informed by email in advance that there was a large event at the bar downstairs that day, but I didn't think it was so noisy. Rather than sound, the deep bass sound is very loud, and earplugs and noise canceling are really meaningless. I have cancer from 12:00 to 3:30 in the middle of the night. It was really painful. If you receive an email saying that there is a large event, cancellation is free, so we recommend cancellation.
The Esplanade Hotel scores big on location — it's perfectly situated and hard to beat for exploring the area on foot. The beds were genuinely comfortable and made for a restful night's sleep.
That said, the rest of the interior is showing its age. The furniture and furnishings are visibly worn and could use replacing. It doesn't ruin the stay, but it is noticeable and brings the overall experience down a notch.
Overall a solid choice if location and sleep quality are your priorities — just be aware that the room itself has seen better days.
Great
80 reviews
9.1/10
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IDR 3,832,456
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9.1/10
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GGuest UserFantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.
GGuest UserVery satisfied with this stay. I flew from Munich and arrived early. The front desk arranged a room when there was one available. I am very grateful. The room is very new, the supplies are relatively new, there is nothing wrong with it. The room is very quiet in a residential area, and there is a supermarket and bakery next to it, which is very convenient. The breakfast is good, with a variety of choices and good quality. For example, the dried apricots are as good as those in Turkey, big, sweet and soft. The disadvantage is not the hotel's problem. Although the road from the bus station to the hotel is flat, it is very bad (much better on the station side) and the other side is not as good as the countryside. It is very tiring to drag the luggage
GGuest UserWe had a lovely stay at the hotel! The pool and the gym are both great, the breakfast had a vast selection and was delicious but the best part of this hotel was the excellence service of all staff. Not a single staff member was not exceptional. It is worthy to point out that it may not be optimal to stay here with a baby (which we did) as the hotel has many lights, loud-ish music and smells of strong perfume - things that do not bother the average person but makes it a bit stressful with a baby. Nevertheless, definitely a recommendation! It is also a 20 mins walk away from the city Center, that’s something one should be aware of as well.
GGuest UserThe Esplanade Hotel scores big on location — it's perfectly situated and hard to beat for exploring the area on foot. The beds were genuinely comfortable and made for a restful night's sleep.
That said, the rest of the interior is showing its age. The furniture and furnishings are visibly worn and could use replacing. It doesn't ruin the stay, but it is noticeable and brings the overall experience down a notch.
Overall a solid choice if location and sleep quality are your priorities — just be aware that the room itself has seen better days.
LLiz MsiaThis is a reputable hotel, and the environment, service, and quality are all guaranteed.
After checking in, we entered our room and were immediately hit with a faint smell of cigarette smoke. We complained, and the front desk promptly switched us to a fresh-smelling room. This reminded us that in the future, when booking, we must specify a non-smoking room.
The hotel breakfast was delicious, varied, and beautifully presented. The gym equipment was excellent. It's also quite close to important uptown attractions, reachable within a 15-minute walk.
The hotel is worth the price. I enjoyed the stay very much.
AAnton26In need of refurbishment from a cosmetic perspective, as the carpet in my hotel room was worn and tired. No body wash and had to ring housekeeping for refill… perhaps this should be checked regularly with cleaning. Cannot fault the care demonstrated towards guests and breakfast quality. A grand old lady of Zagreb that will always draw me to her. Fantastic location. Highly recommended.
NNina ThailandThe young lady receptionist was quite rude in a way she was trying to say that the luggage room has limited space. She kept saying that repeatedly with hard tonal voice. I think she should be trained how to give a sincere service to all guests, without race discrimination. Otherwise, the rest of staff team are nice and helpful. Room is nice, clean, and modern. There’s a supermarket (Lidle) nearby.
TTraveler DanVery nice hotel. Very modern and clean with a big breakfast selection. The room was big and clean and the staff were great. Easy to get into the centre of town and simple to get to and from the airport too
TThanis T.The hotel is clean and basic amenities are provided. Reasonable with the price. Since I rely a lot on walking, the location is neither good nor bad. It was 2.5 km from the city center but since it is spring, the walk is really enjoyable.
YyingjiemeowThe hotel is at this little quiet corner which is also good since we had to open the window at night (aircon is centralised and it’s still “winter” despite in spring). We were given level 6 which is the highest floor so it helped with the quietness. The breakfast spread was amazing, lots of cheeses and cured meat. The cooked vegetables are the best, though it can get a little oily. It’s a convenient location to walk around the city, and visit the parks and museum. There are good food options around as well. However, we were there during Easter so most of the places are close but there was a pizza place within 6 mins walk which is open during Easter. Lots of supermarkets around, so it’s easy to get snacks and fruits.
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