UUmmi TravellerHad a wonderful family stay at Birkin International Hotel. The hotel is very kid-friendly, with a great Kids Club, playground, and swimming pool that kept the children entertained throughout our stay. It’s also conveniently located near Klebang Beach, making it easy to enjoy the seaside. In the evenings, there are plenty of street food options nearby, which was a bonus. Overall, a comfortable and enjoyable stay for families, and we would definitely return.
GGuest UserThe hotel tried its best, but it has definitely seen better days. We entered a room that was clean, and the beds were made perfectly. I had requested adjoining rooms on a high floor, and both requests were accommodated, which I appreciated.
The fridge and phone in our room were not working, but it wasn’t a big deal—we simply used the adjoining room’s. However, I would have been quite annoyed if we hadn’t had the adjoining room to fall back on.
At around S$60 per room during the school holiday weekend, it’s difficult to find another hotel in such a central location that also includes breakfast, so the value for money is hard to ignore.
I would also like to commend the staff. The front desk team was welcoming, and the housekeeping team responded promptly to our requests throughout our two-day stay. The buffet breakfast was consistently topped up whenever items ran low, although the selection of pastries was limited. Overall, the staff were amazing—warm and friendly whenever we crossed paths, whether at the front desk, during housekeeping interactions, or at breakfast service.
That said, there are areas that could use significant improvement. The bathrooms are overdue for renovation, with rusty corners and stubborn stains in several places. The towels have also seen better days—they were thin and had visible holes.
I don't fault the staff for these issues, as they seem to be doing their best with a property that is quite run-down. I believe the hotel management needs to do a better job of updating and maintaining the facilities. Overall, this is a budget-friendly option with excellent service, though the hotel's physical condition could benefit from some much-needed upgrades.
MM心空The hotel is located in town center, close to restaurants and shopping areas.
The design may be somewhat dated, but it is well-maintained and clean.
The staff are friendly and welcoming.
Check-in and check-out are quick and easy.
The breakfast offers a wide variety of choices to suit various tastes.
The beds are comfortable.
Although there are two TVs, they are smaller than expected and cannot connect to personal devices.
The swimming pool has beautiful views, and swimming is a good experience.
The gym facilities are standard, and the exercise equipment offers breathtaking city views.
The room rate is reasonable.
CChikibumbum92This was our fifth stay at this hotel, and unfortunately, this time was very disappointing.
1. Check-in
The check-in process was smooth, and the staff were polite and welcoming. I had requested a Queen Bed room instead of Twin Beds. However, I was informed that because my booking was made at the last minute (one day before check-in), only a Twin Bed room was available as all Queen Bed rooms were fully occupied. We accepted the explanation and proceeded with the room provided.
2. Room Condition
Upon entering the room, the first issue we noticed was the air conditioning. Despite setting the fan speed to high, the room remained warm and the air conditioner was not cooling properly.
3. Bathroom
There appeared to be a blockage beneath the sink, as water was pooling around the sink and toilet area. In addition, the shower holder was broken while we were using the shower. We chose not to complain and continued our stay.
4. Room Door & Bathroom Door
The bathroom door could not be closed properly unless it was pulled and pushed firmly. The more serious issue occurred the next morning after breakfast when our room door became stuck and could not be opened.
We contacted maintenance, and the team arrived to inspect the problem. From approximately 8:00 AM onwards, we were unable to access our room. Around 8:30 AM, the maintenance team requested approval from the Front Office to move us to another room because the repair would require additional time. However, they informed that changing rooms would incur an additional charge because we were checking out on the same day.
I strongly disagree with this decision. From 8:30 AM until our checkout time at 12:00/12:30 PM, we were still paying guests of the hotel. The room issue was caused by a defect on the hotel’s side, and guests should not be charged extra to move rooms due to problems beyond their control.
The Most Disappointing Part
During check-in, we were informed that no Queen Bed Deluxe Rooms were available. However, while the maintenance team was accessing our room through the connecting room next door, we discovered that the adjacent room was vacant and equipped with a Queen Bed.
If the actual reason was that the room was unavailable due to maintenance, it would have been more professional and honest to explain that from the beginning rather than simply saying all Queen Bed rooms were fully occupied.
This experience has left us very disappointed. Every time we visit Melaka, this hotel has always been our preferred choice. However, after this stay, we have decided not to return.
I appreciate the hospitality shown by the staff during check-in, but I sincerely hope the hotel will improve both its facilities and service standards. Thank you.
GGuest UserHotel room is spacious and clean. The service staff are friendly and very attentive. The hotel is located near Jonker Street, room overseeing the river and there are lots of delicious food stalls outside the hotel vicinity. High lie recommended.
TTYANBYThis hotel, open for just over a year, is clean, spacious, and has a great location. There's plenty of parking available, and it's only about a 10-minute walk to Jonker Street in Malacca. It offers excellent value for money and is definitely worth a stay.
TThe Pearl✨ One of the best hotel experiences I’ve had in Melaka!
Staying here truly felt like a 5-star experience. The room was beautifully designed, spotlessly clean, and incredibly comfortable. Every detail made our stay memorable.
After experiencing it myself, I genuinely wish that all my family and friends get the chance to stay here at least once in their lifetime. Highly recommended! ❤️🏨
#Melaka #HotelStay #TravelMalaysia #Staycation #LuxuryExperience #TravelGoals #HighlyRecommended #FamilyTravel #MemorableStay #TikTokTravel
GGuest UserOur second stop in Malaysia was The Majestic Malacca, and I was absolutely captivated by its vintage charm. The decor in the lobby, courtyard, and even the rooms was incredibly photogenic. It's a historic building itself, and the overall design, furnishings, and soft decor perfectly matched my aesthetic – I was so pleased! The hotel service was excellent, embodying the attentive spirit of British butler service. The staff were also very warm and welcoming, and the breakfast was of exceptionally high quality. All in all, I absolutely loved this hotel. The only minor drawback was the soundproofing, which isn't ideal and might bother light sleepers. However, compared to the beauty of the property and the outstanding service, it's a minor detail I can easily overlook.
AAnonymous UserI had a wonderful stay at Ibis Melaka during my recent trip to Malacca. The hotel exceeded my expectations in many ways.
The location is very convenient, just a short walk to Jonker Street and the historic area, which made exploring the city extremely easy. At the same time, the hotel is situated in a quieter area, so it was peaceful and comfortable at night.
The rooms are clean, modern, and well-maintained. I especially appreciated the comfortable bed and efficient layout of the room. Everything felt very new and thoughtfully designed.
The staff were friendly, professional, and helpful, always greeting guests with a smile and ready to assist whenever needed. Check-in and check-out were smooth and efficient.
Another highlight was the excellent facilities, including the swimming pool, gym, and the spacious lobby area. The breakfast spread was also good with a nice mix of local and international options.
Overall, I had a very pleasant stay and would highly recommend Ibis Melaka to anyone visiting Malacca. It offers great comfort, good value, and a very convenient location.
I will definitely stay here again on my next visit.
GGuest UserThere are many rooms on each floor, but the decor is a bit outdated. There aren't many shops nearby, just an Indian-run convenience store across the street that closes quite early. The breakfast was decent, but considering we were abroad, the selection of Chinese food was limited, which is completely understandable.
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