Hotels With Bar in Pahang, Malaysia

Pros Hotel is great for families. We booked the sixer room as the quad room has been reviewed by other guests that it is far away from lobby. Our sixer room was just above the lobby at level 2. Space was enough for our family of 5 with toddler and we had a connecting room. Our room had a bunk bed. So in total there were 3 queen beds. 2 beds on the bottom and 1 on the bunk bed. Location wise is very convenient as the theme parks, restaurants and supermarket is just right in front of the hotel. There is also a small playground for kids at the lobby reception. Cons The bathroom has a separate cubicle for toilet and shower. But the bathroom has no door! You would have to change your clothes in the shower cubicle. I have never stayed in a hotel where the bathroom has no door, so if you are staying with a big group just be prepared😊 Room has no fan but it is cold outside so not a problem for us during our stay. Breakfast buffet location is not in the hotel. It is in the indoor themepark premise so you need to walk 10-15 minutes for breakfast. Otherwise great stay for families and reasonable price too if you are sharing.

Check-in: Check in was smooth albeit a little slow. Probably the slowest check-in among all hotels I’ve been too. Not sure why he needed so much time to check the Trip.com documents and register me. Room: The rooms are located in a separate building next to the lobby building. After checking-in, you will have to walk out of the lobby and turn right towards the residential building and car park. Cleanliness: Honestly, for a hotel with such great reviews I wonder why the “Executive 2 bedroom residence” is not well maintained. Cupboards all have stains and scratches. The windows are extremely filthy. They don’t seem to clean the windows so it’s full of bird droppings and some other stains, blurring and marring the otherwise beautiful view outside. When I entered the room, there were 2 bigass mosquitoes the size of my thumb (like Taiwan Jiufen/Shifen size mozzies) dead on the bedsheet and 2 on the window sill. Absolutely horrifying and disgusting. Amenities: They have a list of amenities they claim to provide in the room and if any goes missing, you’re liable to pay for them. But here’s the catch, most amenities are not actually in the room and are only provided upon request, such as bathrobes. So make sure you check what you have and what you don’t to avoid any possibility of being scammed Hairdryer’s button is loose and dead so the hairdryer turns on but you’re stuck on that high heat setting forever~ There is a kitchenette and a huge fridge but there are NO UTENSILS and NO CROCKERY and NO COOKWARE. You literally just have an induction stove but can’t do anything since no pots and pans provided. The kettle is also sus looking so don’t use. Should buy a travel kettle. Breakfast: Breakfast buffet was lovely. The spread was quite substantial and the food was not bad especially the nasi lemak. So sedap. BUT coffee and tea was horrid. They don’t have coffee machine for latte/cappuccino so you’re stuck with poor grade kopi-O kosong and teh-O kosong. Sugar and creamer packets are provided tho. Soft-boiled eggs were my go-to during my stay there haha. Their soft-boiled eggs are as good as yakun. Do note however that when heading for the breakfast buffet every morning, you will have to first go to the lobby building to take that lift to the cafe. BUT THE LOBBY REAKS OF PUBLIC TOILET SMELL AND GARBAGE DISPOSAL SMELL from the early morning. They literally have no air freshener in their lobby so be prepared to hold your breath every morning like I did when you pass by the lobby to the cafe for breakfast. Seriously stinks and makes me queasy before and after breakfast. I don’t think an air freshener is expensive SO INVEST IN ONE FOR GOD’S SAKE OH MY GOD. Others: There is a cafe/restaurant right downstairs the hotel called Gravity Cafe. Friendly warning don’t. Just Don’t. I’ve tried and tested. It’s a scam. A very big scam. RM119 for ONE Häagen-Daz size container of Tom yum soup with half a whole squid, 2 prawns and 2 mussels. The rest of the container is just maggie mee. A lot of maggie mee to make up for the claim of “serves 2”. RM5 for 1 serving of white rice was a shock to me. We ordered 2 sets of the Tom yum soup (which is supposed to serve 4 ppl) and 3 plain white rice for RM265.50 including room service delivery fee. Jokes on us. Overall: Good to try for once. Won’t come back again 👍🏻

The room has a very nice cloud view! Wifi signal in the room are strong, the room is clean and comfortable to stay :) However, the check-in process was not very pleasant as we have trouble using the self-check in machine as Trip.com has submitted my name details to the hotel with additional spacing within my name and the system could not recognise. Other than this, the rest was awesome! 😎👍

The hotel looked new and the room was clean. The problems were the connecting room was not sound proof and the toilet has no lock. Can hear the next door guests watching TV and talking in normal volume. The plus things are the facilities like swimming pool, kids playground and common areas are well kept. The breakfast buffet spread was amazing and the confectionery like croissant and pan au chocolat are very delicious. However, the queue to enter the restaurant for breakfast was very long between 8.30-9.00am Suggest the restaurant to add more seatings to save guest's time. The ala carte dishes for dinner were ok. The lasagne was not delicious. The char kue tiao and chicken burger were much better. The vietnamese noodle was too gingery, not so nice. For the price, room, facilities and breakfast, it is very worth it. Most likely will come back again.

Quite a convenient location to access to nearby areas like Cameron square, food & beverage areas. Highest hotel floor level 13, our room was located at level 12, the hill view room. Room was neat & clean, they provided amenities like bath towels, toothbrush and paste. The room was assigned with the bath tub. They do not provide small towel. Water dispenser is accessible at each level of the floor. Swimming pool is sheltered at one of the hotel levels. The water temperature was not warm as described online. Level 1 has 2 dining places: 1 will be the cafe, 1 will be the buffet style dining. Getting grab around Cameron will take time as there are limited drivers around. A few times, we had to wait for 20 minutes for a pick up. Weekdays traffic was not as bad as compared to weekends. Went on the trip during weekdays, overall pleasant trip.

I had a wonderful stay at the Swiss Bell Hotel. My sea view room provided spectacular sunrise views, and the staff were incredibly friendly and welcoming. Breakfast was a highlight, with a wide variety of delicious foods and drinks. Overall, the stunning views, warm hospitality, and excellent breakfast made my stay unforgettable. However it would be much better if the cleanliness of the room could be upgraded. Highly recommended for a relaxing seaside retreat.

Not sure what the neg reviews are on about but my experience was really good! Room was super spacious with kitchenette, living area and even a service balcony with washing machine! Local eateries like satay and lok lok is just down the road. Will definitely come back again (:

The best place to stay in kuantan. They have 2 big swimming pools. Breakfast menu was really great. Will come back for longer stay. Beach fronting. Nice view

I have not been to Awana for the longest time. It has refurbished. Room is spacious with free shuttle to premium outlet. Parking is free but they have stop given complimentary skyway ( cable car ). Food was awesome . Totally in love with the weather and the nature surrounding it. For someone who appreciates nature I would recommend Awana. Will come back again soon.

Room spacious, clean and comfortable. Pillows were fluffy, bed warm and soft. Breakfast spread had a lot of variety and sumptuous. Location excellent, just opposite East Coast Mall, and behind the hotel was a night food court with plenty of choices. Basement parking was easy and ample. Overall, a very satisfactory stay.

Pros Hotel is great for families. We booked the sixer room as the quad room has been reviewed by other guests that it is far away from lobby. Our sixer room was just above the lobby at level 2. Space was enough for our family of 5 with toddler and we had a connecting room. Our room had a bunk bed. So in total there were 3 queen beds. 2 beds on the bottom and 1 on the bunk bed. Location wise is very convenient as the theme parks, restaurants and supermarket is just right in front of the hotel. There is also a small playground for kids at the lobby reception. Cons The bathroom has a separate cubicle for toilet and shower. But the bathroom has no door! You would have to change your clothes in the shower cubicle. I have never stayed in a hotel where the bathroom has no door, so if you are staying with a big group just be prepared😊 Room has no fan but it is cold outside so not a problem for us during our stay. Breakfast buffet location is not in the hotel. It is in the indoor themepark premise so you need to walk 10-15 minutes for breakfast. Otherwise great stay for families and reasonable price too if you are sharing.

Check-in: Check in was smooth albeit a little slow. Probably the slowest check-in among all hotels I’ve been too. Not sure why he needed so much time to check the Trip.com documents and register me. Room: The rooms are located in a separate building next to the lobby building. After checking-in, you will have to walk out of the lobby and turn right towards the residential building and car park. Cleanliness: Honestly, for a hotel with such great reviews I wonder why the “Executive 2 bedroom residence” is not well maintained. Cupboards all have stains and scratches. The windows are extremely filthy. They don’t seem to clean the windows so it’s full of bird droppings and some other stains, blurring and marring the otherwise beautiful view outside. When I entered the room, there were 2 bigass mosquitoes the size of my thumb (like Taiwan Jiufen/Shifen size mozzies) dead on the bedsheet and 2 on the window sill. Absolutely horrifying and disgusting. Amenities: They have a list of amenities they claim to provide in the room and if any goes missing, you’re liable to pay for them. But here’s the catch, most amenities are not actually in the room and are only provided upon request, such as bathrobes. So make sure you check what you have and what you don’t to avoid any possibility of being scammed Hairdryer’s button is loose and dead so the hairdryer turns on but you’re stuck on that high heat setting forever~ There is a kitchenette and a huge fridge but there are NO UTENSILS and NO CROCKERY and NO COOKWARE. You literally just have an induction stove but can’t do anything since no pots and pans provided. The kettle is also sus looking so don’t use. Should buy a travel kettle. Breakfast: Breakfast buffet was lovely. The spread was quite substantial and the food was not bad especially the nasi lemak. So sedap. BUT coffee and tea was horrid. They don’t have coffee machine for latte/cappuccino so you’re stuck with poor grade kopi-O kosong and teh-O kosong. Sugar and creamer packets are provided tho. Soft-boiled eggs were my go-to during my stay there haha. Their soft-boiled eggs are as good as yakun. Do note however that when heading for the breakfast buffet every morning, you will have to first go to the lobby building to take that lift to the cafe. BUT THE LOBBY REAKS OF PUBLIC TOILET SMELL AND GARBAGE DISPOSAL SMELL from the early morning. They literally have no air freshener in their lobby so be prepared to hold your breath every morning like I did when you pass by the lobby to the cafe for breakfast. Seriously stinks and makes me queasy before and after breakfast. I don’t think an air freshener is expensive SO INVEST IN ONE FOR GOD’S SAKE OH MY GOD. Others: There is a cafe/restaurant right downstairs the hotel called Gravity Cafe. Friendly warning don’t. Just Don’t. I’ve tried and tested. It’s a scam. A very big scam. RM119 for ONE Häagen-Daz size container of Tom yum soup with half a whole squid, 2 prawns and 2 mussels. The rest of the container is just maggie mee. A lot of maggie mee to make up for the claim of “serves 2”. RM5 for 1 serving of white rice was a shock to me. We ordered 2 sets of the Tom yum soup (which is supposed to serve 4 ppl) and 3 plain white rice for RM265.50 including room service delivery fee. Jokes on us. Overall: Good to try for once. Won’t come back again 👍🏻

The room has a very nice cloud view! Wifi signal in the room are strong, the room is clean and comfortable to stay :) However, the check-in process was not very pleasant as we have trouble using the self-check in machine as Trip.com has submitted my name details to the hotel with additional spacing within my name and the system could not recognise. Other than this, the rest was awesome! 😎👍

The hotel looked new and the room was clean. The problems were the connecting room was not sound proof and the toilet has no lock. Can hear the next door guests watching TV and talking in normal volume. The plus things are the facilities like swimming pool, kids playground and common areas are well kept. The breakfast buffet spread was amazing and the confectionery like croissant and pan au chocolat are very delicious. However, the queue to enter the restaurant for breakfast was very long between 8.30-9.00am Suggest the restaurant to add more seatings to save guest's time. The ala carte dishes for dinner were ok. The lasagne was not delicious. The char kue tiao and chicken burger were much better. The vietnamese noodle was too gingery, not so nice. For the price, room, facilities and breakfast, it is very worth it. Most likely will come back again.

Not sure what the neg reviews are on about but my experience was really good! Room was super spacious with kitchenette, living area and even a service balcony with washing machine! Local eateries like satay and lok lok is just down the road. Will definitely come back again (:

I have not been to Awana for the longest time. It has refurbished. Room is spacious with free shuttle to premium outlet. Parking is free but they have stop given complimentary skyway ( cable car ). Food was awesome . Totally in love with the weather and the nature surrounding it. For someone who appreciates nature I would recommend Awana. Will come back again soon.

The hotel was former apartment that makes the room so wide with apartment standard. Has a sink etc, the room it self was clean nice, nice bed, nice pillows,nice bathroom but they didnt give toothbrush and toothpaste. They have many restaurants, and lucky i was at tower 2 so easy to reach restaurant and the shuttle stop. The location is wonderfull, on the top of the mountain. But it was sadly when i stay there was big raining all night and morning so all foggy and i cany see the nuce few there, otherwise its wonderfull view if there was no rain. Overall that very nice hotel

The front desk seems to be lack of training, perhaps the management can do something about it. 1. When we were checking in, told the staff we booked two rooms and he misunderstood that we booked a 2 bedrooms unit, hence we only get 1 parking spot. After a minor arguement only he recheck the system and realize we did book 2 units hence there is 2 parking spots. 2. The waiting time for the lift is horrible. We stayed at level 11, and there are 6 lifts, but we were skipped by the lifts lotsa time, sometimes we couldnt wait that long that we have to walk down the stairs, not just us, other tourists as well. 15mins wait and still couldnt get a lift? why is that? 3. when we checked out and ready to exit the parking, we were told that we need have our access card with us? I mean everyone returned the access card at the lobby during check out, why would the management want us to keep that card to exit parking? And we were told to take the access card to exit parking, and bring it back to the front desk? Why is this such a hassle to your customers?

Beautiful and clean hotel, with friendly staffs! Booked the deluxe room with balcony and I have nothing bad to say. The view and design is nice, room is equipped with Smart TV. There’s laundry machine and coway water refill outside at the public area too. Location is close to all the restaurants/coffeeshops (walking distance). Do note that parking is not free. All in all, an excellent experience!

Stayed only for one night. On arrival, it was an easy and quick check-in. Big and beautiful lobby area. Rooms are big and have a very comfortable bed. Bathrooms are large with seperate shower with rain shower and includes all toiletries. Good location, surrounded be restaurants and food places are in less than a minutes walk. Mall and cable car station just 10 minutes drive by car. Booked room only, so next day had to pay for breakfast and noticed it was a bit pricey. Overall. love the hotel and would definitely stay again.

Pros Hotel is great for families. We booked the sixer room as the quad room has been reviewed by other guests that it is far away from lobby. Our sixer room was just above the lobby at level 2. Space was enough for our family of 5 with toddler and we had a connecting room. Our room had a bunk bed. So in total there were 3 queen beds. 2 beds on the bottom and 1 on the bunk bed. Location wise is very convenient as the theme parks, restaurants and supermarket is just right in front of the hotel. There is also a small playground for kids at the lobby reception. Cons The bathroom has a separate cubicle for toilet and shower. But the bathroom has no door! You would have to change your clothes in the shower cubicle. I have never stayed in a hotel where the bathroom has no door, so if you are staying with a big group just be prepared😊 Room has no fan but it is cold outside so not a problem for us during our stay. Breakfast buffet location is not in the hotel. It is in the indoor themepark premise so you need to walk 10-15 minutes for breakfast. Otherwise great stay for families and reasonable price too if you are sharing.

Check-in: Check in was smooth albeit a little slow. Probably the slowest check-in among all hotels I’ve been too. Not sure why he needed so much time to check the Trip.com documents and register me. Room: The rooms are located in a separate building next to the lobby building. After checking-in, you will have to walk out of the lobby and turn right towards the residential building and car park. Cleanliness: Honestly, for a hotel with such great reviews I wonder why the “Executive 2 bedroom residence” is not well maintained. Cupboards all have stains and scratches. The windows are extremely filthy. They don’t seem to clean the windows so it’s full of bird droppings and some other stains, blurring and marring the otherwise beautiful view outside. When I entered the room, there were 2 bigass mosquitoes the size of my thumb (like Taiwan Jiufen/Shifen size mozzies) dead on the bedsheet and 2 on the window sill. Absolutely horrifying and disgusting. Amenities: They have a list of amenities they claim to provide in the room and if any goes missing, you’re liable to pay for them. But here’s the catch, most amenities are not actually in the room and are only provided upon request, such as bathrobes. So make sure you check what you have and what you don’t to avoid any possibility of being scammed Hairdryer’s button is loose and dead so the hairdryer turns on but you’re stuck on that high heat setting forever~ There is a kitchenette and a huge fridge but there are NO UTENSILS and NO CROCKERY and NO COOKWARE. You literally just have an induction stove but can’t do anything since no pots and pans provided. The kettle is also sus looking so don’t use. Should buy a travel kettle. Breakfast: Breakfast buffet was lovely. The spread was quite substantial and the food was not bad especially the nasi lemak. So sedap. BUT coffee and tea was horrid. They don’t have coffee machine for latte/cappuccino so you’re stuck with poor grade kopi-O kosong and teh-O kosong. Sugar and creamer packets are provided tho. Soft-boiled eggs were my go-to during my stay there haha. Their soft-boiled eggs are as good as yakun. Do note however that when heading for the breakfast buffet every morning, you will have to first go to the lobby building to take that lift to the cafe. BUT THE LOBBY REAKS OF PUBLIC TOILET SMELL AND GARBAGE DISPOSAL SMELL from the early morning. They literally have no air freshener in their lobby so be prepared to hold your breath every morning like I did when you pass by the lobby to the cafe for breakfast. Seriously stinks and makes me queasy before and after breakfast. I don’t think an air freshener is expensive SO INVEST IN ONE FOR GOD’S SAKE OH MY GOD. Others: There is a cafe/restaurant right downstairs the hotel called Gravity Cafe. Friendly warning don’t. Just Don’t. I’ve tried and tested. It’s a scam. A very big scam. RM119 for ONE Häagen-Daz size container of Tom yum soup with half a whole squid, 2 prawns and 2 mussels. The rest of the container is just maggie mee. A lot of maggie mee to make up for the claim of “serves 2”. RM5 for 1 serving of white rice was a shock to me. We ordered 2 sets of the Tom yum soup (which is supposed to serve 4 ppl) and 3 plain white rice for RM265.50 including room service delivery fee. Jokes on us. Overall: Good to try for once. Won’t come back again 👍🏻

The room has a very nice cloud view! Wifi signal in the room are strong, the room is clean and comfortable to stay :) However, the check-in process was not very pleasant as we have trouble using the self-check in machine as Trip.com has submitted my name details to the hotel with additional spacing within my name and the system could not recognise. Other than this, the rest was awesome! 😎👍

The hotel looked new and the room was clean. The problems were the connecting room was not sound proof and the toilet has no lock. Can hear the next door guests watching TV and talking in normal volume. The plus things are the facilities like swimming pool, kids playground and common areas are well kept. The breakfast buffet spread was amazing and the confectionery like croissant and pan au chocolat are very delicious. However, the queue to enter the restaurant for breakfast was very long between 8.30-9.00am Suggest the restaurant to add more seatings to save guest's time. The ala carte dishes for dinner were ok. The lasagne was not delicious. The char kue tiao and chicken burger were much better. The vietnamese noodle was too gingery, not so nice. For the price, room, facilities and breakfast, it is very worth it. Most likely will come back again.

Not sure what the neg reviews are on about but my experience was really good! Room was super spacious with kitchenette, living area and even a service balcony with washing machine! Local eateries like satay and lok lok is just down the road. Will definitely come back again (:

I have not been to Awana for the longest time. It has refurbished. Room is spacious with free shuttle to premium outlet. Parking is free but they have stop given complimentary skyway ( cable car ). Food was awesome . Totally in love with the weather and the nature surrounding it. For someone who appreciates nature I would recommend Awana. Will come back again soon.

The hotel was former apartment that makes the room so wide with apartment standard. Has a sink etc, the room it self was clean nice, nice bed, nice pillows,nice bathroom but they didnt give toothbrush and toothpaste. They have many restaurants, and lucky i was at tower 2 so easy to reach restaurant and the shuttle stop. The location is wonderfull, on the top of the mountain. But it was sadly when i stay there was big raining all night and morning so all foggy and i cany see the nuce few there, otherwise its wonderfull view if there was no rain. Overall that very nice hotel

The front desk seems to be lack of training, perhaps the management can do something about it. 1. When we were checking in, told the staff we booked two rooms and he misunderstood that we booked a 2 bedrooms unit, hence we only get 1 parking spot. After a minor arguement only he recheck the system and realize we did book 2 units hence there is 2 parking spots. 2. The waiting time for the lift is horrible. We stayed at level 11, and there are 6 lifts, but we were skipped by the lifts lotsa time, sometimes we couldnt wait that long that we have to walk down the stairs, not just us, other tourists as well. 15mins wait and still couldnt get a lift? why is that? 3. when we checked out and ready to exit the parking, we were told that we need have our access card with us? I mean everyone returned the access card at the lobby during check out, why would the management want us to keep that card to exit parking? And we were told to take the access card to exit parking, and bring it back to the front desk? Why is this such a hassle to your customers?

Beautiful and clean hotel, with friendly staffs! Booked the deluxe room with balcony and I have nothing bad to say. The view and design is nice, room is equipped with Smart TV. There’s laundry machine and coway water refill outside at the public area too. Location is close to all the restaurants/coffeeshops (walking distance). Do note that parking is not free. All in all, an excellent experience!

Stayed only for one night. On arrival, it was an easy and quick check-in. Big and beautiful lobby area. Rooms are big and have a very comfortable bed. Bathrooms are large with seperate shower with rain shower and includes all toiletries. Good location, surrounded be restaurants and food places are in less than a minutes walk. Mall and cable car station just 10 minutes drive by car. Booked room only, so next day had to pay for breakfast and noticed it was a bit pricey. Overall. love the hotel and would definitely stay again.

I had a wonderful stay at the Swiss Bell Hotel. My sea view room provided spectacular sunrise views, and the staff were incredibly friendly and welcoming. Breakfast was a highlight, with a wide variety of delicious foods and drinks. Overall, the stunning views, warm hospitality, and excellent breakfast made my stay unforgettable. However it would be much better if the cleanliness of the room could be upgraded. Highly recommended for a relaxing seaside retreat.

The best place to stay in kuantan. They have 2 big swimming pools. Breakfast menu was really great. Will come back for longer stay. Beach fronting. Nice view

Room spacious, clean and comfortable. Pillows were fluffy, bed warm and soft. Breakfast spread had a lot of variety and sumptuous. Location excellent, just opposite East Coast Mall, and behind the hotel was a night food court with plenty of choices. Basement parking was easy and ample. Overall, a very satisfactory stay.

We stayed room 8412. Very clean and cozy. It also has very nice sea view. Hotel each is beautiful. Food is good. But there was no in-room slippers and hair dryer. It will be helpful if next time when we go there they will prepare those amenities.

Vistana Hotel overhauled, a very decent upgrade with the Marriott label. Clean, comfy, with many of the basic amenities provided, as well as a gym and swimming pool. Free flower black coffee and tea from morning till 10pm. They rotate their breakfast spreads, and the change of menu is a pleasant surprise. Selection is satisfactory for a hotel this size.

Strategic location and nice view on night. We can see menara kuantan at HSK rooftop. For improvement, need to extra type of food for breakfast buffet. Btw, all service are good & keep it up!

The price of the room was reasonable given that it was during a Malaysian festive season as well as a long weekend break. Our room (suite) comes with a smaller room with an attached bathroom which is convenient for the four of us. Both rooms are equipped with standard amenities which is a plus point. The location of the hotel was tucked behind the main road so there was minimal noise level from the streets. The check-in and check-out process was hassle-free. In a nutshell, this hotel is well priced for a short stay in Kuantan.

Booked for family garden chalet but in the midnight got electricity issues which the hotel authority immediately transfer us to another room for sleep. Even paid the price for family chalet then need to change to standard room (connecting room) I’m ok with that bcs the staff feels responsible and also friendly. Recommended to stay here and will repeat ✅

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

1. Requested for a non-smoking room during check in, we found some stains on the bed. We tried to call housekeeping to change the bed sheet but the phone was not working. Had to get down to the lobby personally to inform the front desk to request for change of bed sheet. Housekeeping came and ”changed” the bed sheet. We inspected the bed sheet and found the exact same stain at the exact same location. 2. The toilet's door cannot be closed. Frustrated with 3 major issues within 15 minutes , we headed to the lobby and demanded to change our room. Got a smoking room as that was their last available room. 3. Telephone line was not working again, toilet roll was not available. 4. We know this hotel do not provide toothbrush & toothpaste so we brought our own. When we return on the 2nd day, all our toiletries were gone. Housekeeping threw our toiletries WITHOUT our consent when they do NOT provide toiletries. Had to go down to the lobby to make another complaint again (remember the phone was not working?). Front desk promised to send toiletries to our room but it NEVER came. 5. During check out on the 3rd day, the housekeeping saw us and offered to compensate us for disposing our toiletries. As much as I appreciate their effort to own their mistake, this compensation (if ever required) should come from the management and not their staffs for not providing sufficient training and making clear the hotel's policy to their staffs. Overall, I am totally upset and will never return.