Slightly rustic by North American standards, but clean and comfortable. Elevators were very small and very slow based on the capacity of the hotel. A bit isolated from shopping and other amenities. You definitely need a car or arrange your transportation if staying there. Nice beach nearby within walking distance. Good breakfast and facilities like pool, spa and massage. Staff were polite, but when we complained about a noisy heater fan in our room, their solution was to simply turn if off instead of fixing it. Not a bad experience overall. It is a very quiet and relaxing area.
Hotel near Baixa,Lisbon10.8% of visitors choose this area
SShangshuifenghe2025.10.04
The room was clean and comfortable, especially the bathroom with its excellent wet/dry separation – the shower's water barrier was perfect. The room also featured a floor-to-ceiling window that could almost fully open (with a safety rail outside). Both the lounge and restaurant are on the first floor. The lobby had a great ambiance with beautiful flower arrangements.
Hotels in Santa Maria, Sao Pedro e Matacaes,Torres Vedras
GGuest User2025.11.21
We had room 410 with a lovely view over the city to the castle and church, a really wide, comfortable bed, and everything you could need (safe, refrigerator, hairdryer, water, coffee). Modern bathroom. The only downside was the breakfast, which had a limited selection and was of average quality at best (e.g., coffee, scrambled eggs, bacon).
Hotel near Parque das Nacoes,Lisbon1.4% of visitors choose this area
HHaoxianghaoxiangnvxia2026.02.22
The hotel is a 10-minute walk from the Orient railway station, but the cobblestone streets make it a bit challenging with luggage. A taxi ride to the airport takes about 10 minutes.
The hotel building is new, and the lobby on the ground floor is quite simple. The room was an upgraded business hotel style, with all the essentials and basic furnishings.
The room offered sea views and sunrise. When I tried to borrow an umbrella on my way out, I was told they were all lent out.
Hotel near Baixa,Lisbon10.8% of visitors choose this area
GGuest User2026.03.31
A pleasant stay for 2 nights. Reception was very helpful and pleasant. Room was not ready when I check in at 4pm. And they offer me some nice butter cookies . Room was clean. Mattress was comfortable! When I had problem locking my room door, they send the hotel guy to help me look into the issue. It was coz I did not use enough strength to turn the knob to lock it. Case resolved immediately. While I did not require my room to be disturbed, they offered to change my towels. Nice gestures.
Location definitely excellent, just above the metro station, Marques De Pombal. Very centrally located , near a huge park and near the city!!
Hotel near Baixa,Lisbon10.8% of visitors choose this area
XXiaolangalex2025.12.13
I stayed in an executive room for four days, then switched to this standard king room, which felt like a better fit. The hotel's location is excellent, not far from the school and shopping street, and the surrounding amenities are also great.
Hotel near Baixa,Lisbon10.8% of visitors choose this area
GGuest User2026.04.19
On a busy street, it’s not very quiet, but you can wear earplugs. Your experience depends on the other travelers, of course, if they are considerate.
The staff is very nice and accommodating.
The reason I like this place is because it has a lot of character. It’s a turn-of-the-last century, 1890s palace, with very fancy ceilings, parquet wooden floors, and a marble floor lobby. It’s a real palace, one of many in Portugal!
In 1914 it was rented to the Swiss Ambassador of Portugal. Although the place is quite dated now, it still has a lot of class.
If you have a little more money, you can rent a small suite, higher up and quieter, also with credit card points (free or almost ).
Unfortunately the internet only works in the lobby if you have a mobile phone. It seems to work fine for iPads and computers, strangely enough.
It has a kitchen and washer / dryer.
The fridge is old-style retro, as well as the deco in the whole hotel / hostel.
(small fridge, but it does have a small freezer, too.)
The place has a restaurant, which is popular. If you eat a large breakfast you can include it with your rent, it costs about 9€
(I don’t , so the kitchen was fine – modern electric stove top, microwave – no oven!)
The top bunk of a three-tiered system is fairly safe, as it has steps, instead of ladder rungs. It has wooden lockers (bring your own lock) and small boxes, hidden in the stairs at every bed level. Not for the faint of heart or those afraid of heights…
or those who can’t do stairs.
Two flights of stairs up! Shared rooms on first and second floors, kitchen is on the first.
No elevator to the shared rooms, unlike the suites.
Hotel near Baixa,Lisbon10.8% of visitors choose this area
XXiaotelafude72023.10.05
It is quite satisfactory and does not reach the four-star standard. The biggest problem is that the sound insulation is not good, the street is a bit noisy at night, and the adjacent rooms are not soundproof.
The location is not far from the old town attractions, but sometimes the taxi can't stop at the door, and there are several souvenir shops downstairs.
The sanitary conditions are OK, the facilities are enough, and the room size is normal in Europe. The front desk registry is very narrow and the service attitude is average.
Hotel near Baixa,Lisbon10.8% of visitors choose this area
GGuest User2026.03.22
I had a wonderful stay at FH Fénix Urban Hotel. Everything exceeded my expectations – the rooms were clean, modern, and very comfortable, and the overall atmosphere of the hotel was welcoming and relaxing. The staff were friendly, helpful, and always ready to assist with anything I needed.
The breakfast was rich and varied, with plenty of delicious options to choose from, which made each morning even more enjoyable.
The location is also very convenient, making it easy to explore the city. I truly enjoyed every aspect of my stay and would definitely recommend this hotel to anyone visiting Lisbon. I would happily stay here again!
Hotel near Baixa,Lisbon10.8% of visitors choose this area
愛愛出去的蕃茄貓2026.02.10
The room is modern design and very clean. It is closed to the metro station with around few minutes walk. I recommend this hotel.
Very Good
180 reviews
8.9/10
Price from
₹ 7,441
per night
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8,8/10
Very Good
GGuest UserFrom start to finish Dom Carlos Park did not disappoint.
Helpful staff took our bag up stairs on arrival.
Storage was available until our room was ready, map was given when requested to help us find our bearings.
Room clean with fridge with selection of minibar which could be purchased, safe was also available.
Towels were large and fluffy. Bed comfortable, with lovely pillows, black out curtains to help sleep.
Room service used first night with excellent food .
Breakfast was excellent good range of food. It was occasional busy and we were asked to wait in the lounge area but again well looked after and as soon as space was available we were taken in to wait.
Hotel is in a good location, a gentle walk down the avenue liberdade everyday to where the action is, such as Rossio Station where we caught the train to Sintra.
Great hotel would stay again.
Cab from airport to hotel €24 , Uber to airport €7
AAnonymous UserThe room with bathroom inside the room with balcony.
No curtains on the beds, the light can bother, no privacy.
There is elevator, no problems with luggage.
There is a kitchen, but is closed in the night time.
The staff was very friendly and helpful.
GGuest UserThe hotel is a little over a kilometer downhill from the old town. While it's a bit of a distance from the main tourist attractions, both the bus and metro stations aren't too far, and the surrounding area is very quiet. Taxis are also cheap and convenient.
The young front desk staff were all very warm and welcoming; anything we needed was brought up right away.
Every night at 10 PM, the hotel has a 15-minute light show featuring many of Lisbon's sights. I missed it the first night, but I made an effort to watch it the second night, and it was quite interesting.
GGuest UserThe room is spacious. Clean and has good amenities. It smelled bad inside the elevator all the time. The lobby isn't very present with dirty floors. Breakfast was average. The location was good for me, but a few metro stops away from the touristy spots. But it's a safe location w plenty of other hotel chains, office buildings and restaurants.
SSamya16I booked this hotel cause it a close location to many things around in Lisbon. While it is not a fancy hotel, it serves well for solo travellers and families. The room was very spacious and the AC worked well. The cleaning service came every day and left the room clean and fresh. Breakfast was included with our stay, and it was a usual hotel breakfast. You could pick from hot items such as scrambled eggs and meat products like beans and sausage or bacon. On one day they also had mushrooms. Then of course the bread variety and some pastry items such as croissant and muffins. Cheeses, yoghurt and fruits as well cereals were available. Eating breakfast at 10 AM usually filled us up for the day and we hardly ate lunch outside. The staff was friendly and when we requested an iron they provided that with no problem. The room had a small safe for valuables when we left for the day and plenty of storage space for the clothes and suit cases. The bathroom was very nice as well, lots of counter space and even a clothing line across the tub to hang some items to dry if you had to was a shirt or socks. The hotel is located across small soccer practice field so from our balcony we could watch people play some soccer games. Be advised the hotel is very close to the airport (about 10 min) so there was noise from planes but hardly noticeable. During our stay, 2 of the main elevators broke and were not usable but luckily we were on the second floor so taking the stairs was easy but they do have other elevators available. And for anyone not looking to leave the hotel for lunch or dinner, they provide plenty of dishes in their restaurant and bar area. But just a few steps around that area, you will find great places to eat such a Turkish restaurant with a 10 page menu I highly recommend to try.
GGuest UserI spent a 5 nights at My Story Rossio and here are some of my thoughts:
PROS:
- Excellent location. Hard to beat this prime location. It's at the heart of the city with lots of things to do in proximity. There's also a Metro station across from it so you can take the subway directly from the airport.
- Nice decors and overall pretty clean.
CONS:
- The biggest issue I had during my stay was the poor structure of the building leading to disturbing loud noises. During housekeeping hours, the door to the cleaning supplies kept being slammed. Every time it was slammed, my whole room shook and I jumped up. I called the front desk asking if they could be more gentle with the doors. I was told that that was the way housekeeping was and to call back only if it still happened after 5pm (after housekeeping hours). It was impossible to get any rest during the day. I understand that housekeepers need to do their job but I wonder if this issue could be fixed simply by changing the door hinge to a slow close hinge. Also, in the middle of the night, I would wake up by the creaking noises of people above me when they walked across the room.
- Second issue was the thermostat. It was not adjustable and could only be controlled by the front desk. For some reason, the hotel decided that all the rooms needed to be in heating mode during the night. It was so hot and stuffy that I was not able to sleep for many nights. I had to call the front desk in the middle of the night to turn it off but sometimes it would automatically switch back on. Then I requested to have the cooling instead of heating on but it would be too cold at night and there was no way to dial it myself. So throughout my stay, it would feel like being inside either a sauna or a freezer.
GGuest UserWe had a pleasant stay at Masa Hotel spa combo grande collection .The breakfast was really nice and great way to start your day, and the amenities were excellent — guests can use the spa, gym, sauna, and bath facilities, which made the stay more enjoyable. Although the location is a bit far from some of the main attractions, it is still reasonably convenient since they can be easily reached by metro.
Cleaning was generally okay, but the shower drain in our room was not working very well, which was a bit inconvenient.
GGuest UserOn a busy street, it’s not very quiet, but you can wear earplugs. Your experience depends on the other travelers, of course, if they are considerate.
The staff is very nice and accommodating.
The reason I like this place is because it has a lot of character. It’s a turn-of-the-last century, 1890s palace, with very fancy ceilings, parquet wooden floors, and a marble floor lobby. It’s a real palace, one of many in Portugal!
In 1914 it was rented to the Swiss Ambassador of Portugal. Although the place is quite dated now, it still has a lot of class.
If you have a little more money, you can rent a small suite, higher up and quieter, also with credit card points (free or almost ).
Unfortunately the internet only works in the lobby if you have a mobile phone. It seems to work fine for iPads and computers, strangely enough.
It has a kitchen and washer / dryer.
The fridge is old-style retro, as well as the deco in the whole hotel / hostel.
(small fridge, but it does have a small freezer, too.)
The place has a restaurant, which is popular. If you eat a large breakfast you can include it with your rent, it costs about 9€
(I don’t , so the kitchen was fine – modern electric stove top, microwave – no oven!)
The top bunk of a three-tiered system is fairly safe, as it has steps, instead of ladder rungs. It has wooden lockers (bring your own lock) and small boxes, hidden in the stairs at every bed level. Not for the faint of heart or those afraid of heights…
or those who can’t do stairs.
Two flights of stairs up! Shared rooms on first and second floors, kitchen is on the first.
No elevator to the shared rooms, unlike the suites.
GGuest Userdidn't like:
1) bathroom sharing was not clearly stated in the listing , nor the reservation.
2) the gents bathroom was too small
3) the ceiling above washbasin in gents bathroom was too low.
4) room door did not close and thus had to be locked every time
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