GGuest UserI stayed here for two nights during the World Cup weekend and paid about $366. Unfortunately, I don’t feel the stay was worth the price.
When we arrived, the room key cards weren’t working, so hotel staff had to escort us upstairs and manually let us into our room after we had already carried all of our luggage. That was a frustrating way to start our stay.
The elevators were also malfunctioning. Each time we needed to use one, we had to call the front desk so an employee could operate it remotely. Having both the key card system and the elevators not functioning properly is a major inconvenience, especially for a hotel charging premium rates during a busy event.
What disappointed me the most was the way my concerns were handled. I asked whether the hotel would consider some form of compensation for the significant inconvenience. Instead of showing any empathy or offering a solution, I was essentially told that if I wanted my money back, I could leave. As someone who had driven 16 hours from out of town, that wasn’t a realistic option.
I later contacted Trip.com to express my concerns, and the overall experience left me feeling that customer service was lacking when guests raised legitimate issues.
The room itself was acceptable, but the combination of the broken key card system, unreliable elevators, and dismissive customer service made this a disappointing stay. I would not choose to stay here again.
JJ ChristSuch a beautiful place to stay. I loved the location as well. We stayed in the Mayan room. I loved everything about it. The o my thing if I could change it would be little more space in the rooms. We found that we was dancing around each alot and could hardly move to get luggage situated. So that part left me little flustered for lack of space in that aspect. Otherwise I have absolutely no complaints. Was very clean and the bed and pillow was like sleeping on clouds. Loved that very much. Was so very comfy and cozy. Loved how they bring your room service with morning breakfast that was nice. The stay felt romantic and overall we had a great time and I would definitely stay again. Im sure we will be returning for yet another anniversary. We was here celebrating our 25yr anniversary and it was perfect! The staff are accommodating and friendly and the chateau is stunning. I highly recommend to others who are looking for a fun different themed room with a jacuzzi too. Lots of TV channels they offer as well. Thanks for everything!
MMyty LouWe love Embassy Suites by Hilton! Number 1 reason for its safety and cleanliness! We stayed there for 6 nights, and it felt like home. They have a fridge, microwave, coffeemaker, TVs in the bedroom and living room, and the crib we requested for the baby! Plus points for the laundry on the second floor! Their breakfast is great, but, you know, six days with the same breakfast? I'd rather sleep. LOL! Seriously, we love how cozy our room is!
CColleen NelsonWe had a great stay - part of a wedding group and dozens of family members staying in this hotel. Staff was very friendly and plentiful...especially important in the morning during breakfast! The food was good and they did a good job of keeping things full and hot. My only complaint was that our king room was quite small and the headboard of the bed was against the wall shared with the bathroom...so ”noises” were a problem in the morning.
LLuweezyanaVery nice stay in the heart of Old Town. I lived in Wichita for 6 years when I was stationed at McConnell but this is my first time staying here. Very nice staff, Lester checked me in and Alejandra was a cool bartender to talk to. Room was nice, hotel is beautiful. My only small complaint is that the bathroom was already empty but I just used the handsoap instead. Price wasn't to terrible for the location. 8.5/10
GGuest UserThe kids were sooooo excited to go swimming. That lasted approximately 3 seconds once they jumped in! It was freezing! Anyway, the beds were ridiculously hard. Thin top blanket, but it didn’t matter because the AC kept shutting off. None of us slept well.
Regardless, my 9 year old actually said he would have rather slept in the car while we kept on driving. That’s how uncomfortable he was… 🤷♀️
JJoshThis is by FAR THE COOOOOOOLEST POOL I'VE EVER SEEN !!! Except if I'm in Vegas....but even then it kicks the butt out of all Vegas pools but a few !!! Very clean, they have a bar with happy hour & 2 free drink tickets & the BEST BREAKFAST EVER !!! Someone actually serves you breakfast !!! Same price as everywhere else if not cheaper !!! 5 STARS BIG TIME !!!
RrhemagrlThe service was great! It was an elegant setting, clean and our stay was noise free. The food at the hotel restaurant was delicious! Our only concern was it was advertised as free breakffast included and it was not included. This was an added expense and inconvenience to go somewhere else that has comparable food for less.
GGuest UserOne of the nicer hotels in Wichita. The staff is always wonderful. This weekend it was packed with basketball/softball families and never had any issues. If I had to change anything it would be to never book a room near their elevator. It sounded like a trash truck was outside all night
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