We absolutely loved this hotel. It's location is great and the staff are amazing especially the front desk. There is no lift but the reception staff helped us with the bags. We paid for a more premium room but it was on level 3 so we asked to be changed to room on a lower level and it was great. The Georgian restaurant inside the hotel is amazing. The food is great and the staff were amazing. Will definitely stay there again.
The hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.
Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.
Really enjoyed my stay here. The location is great, just about a 10-minute walk to Registan, with a few restaurants and stores nearby. The staff were incredibly friendly and helpful, even helping us get things delivered that we couldn't find on Yandex. They have cold beer available as well, which is a really great bonus in a place like Uzbekistan. Their sauna and cold pool were lovely and clean and an amazing way to detox the body during the hot summer days. Will definitely return to stay here on my next trip to Samarkand!!
I was there off-season on March 8. There weren't many people in the hotel, the rooms were clean and tidy. There weren't enough robes in the room and I would have added something moisturizing for the body (cream) to the cosmetic set. A corkscrew and glasses. Overall, I recommend it, including using the spa area. There was no one there off-season, which is how I like it)
I stayed for one night on Samarkand sightseeing.
Amenities are also substantial. The room is clean.
The breakfast was delicious.
The restaurant in front of the hotel was delicious.
There are convenience stores, and I think it is perfect for sightseeing.
We arrived late, very fast settled. The room corresponds to the photo. The room has slippers, tooth set, tea, coffee, water, air conditioner. In the refrigerator - cola, fantastic. Breakfast is decent, very delicious plums, cash and samsa. Staff is very attentive to the guests.
The hotel is far from the scenic spot, and there was a road under construction next to it when we checked in. However, the hotel is newly renovated, the facilities are OK, and the price/performance ratio is high.
The hotel is not in the central part of the city, about 35-40 minutes walk from the center, the room is clean, comfortable bed. Breakfast was modest, as in the winter period there are few guests in the hotel. They were in the pool, there should be recorded in advance, the sauna is good, the pool is warm from the downside, drops from the ceiling evaporation due to unconsidered ventilation.
Very Good
2 reviews
8.8/10
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HK$467
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8.7/10
Very Good
KKevin-SchmidtReally enjoyed my stay here. The location is great, just about a 10-minute walk to Registan, with a few restaurants and stores nearby. The staff were incredibly friendly and helpful, even helping us get things delivered that we couldn't find on Yandex. They have cold beer available as well, which is a really great bonus in a place like Uzbekistan. Their sauna and cold pool were lovely and clean and an amazing way to detox the body during the hot summer days. Will definitely return to stay here on my next trip to Samarkand!!
CCameo19Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.
KKeaihouziThe hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.
GGuest UserA very Central Asian hotel. I think their breakfast is the best I have ever had during my travels, and the staff is also very polite. The lady at the front desk is also very beautiful. The location is also very good. Whether it is walking to the local bazaar or attractions, it basically only takes about ten minutes. There are also Indian restaurants and other local restaurants nearby for dining. very convenient
AAmitendraWe absolutely loved this hotel. It's location is great and the staff are amazing especially the front desk. There is no lift but the reception staff helped us with the bags. We paid for a more premium room but it was on level 3 so we asked to be changed to room on a lower level and it was great. The Georgian restaurant inside the hotel is amazing. The food is great and the staff were amazing. Will definitely stay there again.
GGuest UserWe really liked the hotel. It’s new, clean, with nice rooms and a good breakfast. Conveniently close to the airport; it’s better to take a taxi to the main attractions, but everything is within about 10 minutes. The staff are friendly and genuinely try to help the guests.
Yyalin428The hotel is great value for money.
I booked it without much expectation because the interior was simple after seeing the room photos and the train was arriving at night, so I was worried that I would get lost on my first trip.
I believed the Korean people who said the reviews were good.
Some people say that the train is noisy because it's right next door, but the train doesn't run in the middle of the night or in the early morning.
The staff speaks Korean and English, and it's not a completely British accent, but it's easy to hear. They're very friendly.
Since the customer loyalty is high, I think I'll definitely stay here when I go to Samarkand.
AAndrey96I was there off-season on March 8. There weren't many people in the hotel, the rooms were clean and tidy. There weren't enough robes in the room and I would have added something moisturizing for the body (cream) to the cosmetic set. A corkscrew and glasses. Overall, I recommend it, including using the spa area. There was no one there off-season, which is how I like it)
GGuest UserНовый отель - меньше года постройки. Оцениваем на 4+ хотя достаточного много моментов, которые можно улучшить. Сразу скажу были в начале января и был минус на улице, вполне возможно часть проблем когда тепло Вы не заметите:
1) одно утро не было горячей воды. Она и так идёт не сразу, но тут дождаться не удалось
2). Держатель для душа установлен на высоте больше 2х метров. Дети не дотянуться.
3) над уборкой надо работать - какой то грязный коврик из прихожей положили в ванную. Это было очень странно - свернули в трубочку и убрали из вида. Вообще уборка не очень. Например не выбросили переполненную урну.
4) на завтрак надо приходить в куртке и шапке. Очень холодно. Зачем то стоит кондей на 16 градусов и дует на все помещение. Персонал (повара) тоже в куртках
В любом случае это все исправимо, и когда тепло думаю кроме уборки остальное будет незаметно.
Да кому важно - в нашем номере было очень маленькое окошко очень высоко. Тоже странное решение - см. Фото
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