Location is central, close to beach, shops, restaurants, cafes etc. It is the most ideal location in Lorne. The hotel itself, was fairly well maintained, but needs further attention to cleaning / upgrades / improvements. The hotel has indoor pool, spa, sauna, but was overcrowded and seemed somewhat unhygienic. Balconies lacked cleaning maintenance. Room was spacious, but aging, in need of TLC. Price wise is fair and reasonable, we would stay again.
There’s a saying that you get what you pay for, and at $125 AUD a night, the Richmond Henty Hotel reflects the low cost in disappointing ways. The air conditioning in our room (Room 8) did not work, which is a significant issue when staying in Australia’s climate.
When I informed the receptionist during checkout, her lack of concern was striking. She seemed uninterested and entirely unfazed when I mentioned leaving a poor review, which gave the impression that this was a common occurrence.
The swimming pool was basic but lovely, though it was not heated. The location is convenient, and the price is low, but the failure to maintain basic amenities makes it hard to recommend. If you want certainty of quality, this isn’t the place to stay.
I have 2 issues one is the check in and check out time 10 am check out is too early if check in is after 2pm . I wanted to purchase breakfast add on but was told not possible at food checkout even though they had terminal, had to go to reception to do , however reception said they could do at breakfast bar which I just came from !
Second at reception I informed them that my room would not be vacant rd until breakfast was consumed at 10.30 , no problems but upon returning to room it had been serviced at some of my belongings removed!! What the !!
At 10.25am my ro
I had the chance to experience the Australian hot springs. While there's no discount for hotel guests, the location is absolutely superb. We spent our days on the Great Ocean Road and evenings soaking in the hot springs, which was a fantastic combination. The hotel has two car parks; just be sure to avoid the residents' parking spaces on the apartment side.
No power for majority of our stay. This mean no air conditioning, no lifts to assist with luggage, no tv, hot water, working fridge or cooking facilities, no spa, limited gym, very dark passage ways and no lighting in car park and some stair wells. The onsite cafe was closed and even the pedal karts the kids wanted to use were all broken and not able to use.
Staff considering the issues were lovely and the resort itself was how we hoped, but needed up wasting our time and money for this stay. No offer of compensation or refund. Very disappointed.
We arrived late but we managed to pick up the keys. Thank you so much.
The toilet in the room is very cold during the June period. The heater in the room doesn't cover that space. The water could also be a little warmer during winter. We had turned the tap to the max and found the water lukewarm.
it is at a great location but still in construction at some part of the venue, a bit inconvenience about the parking as quite narrow, if you have a big car then would be difficult
overall it is a simple and basic room, it does the job and comfortable bed, dinning table in the room make the room small
clean but a bit small to walk around if for two people
One of the most beautiful stays our family have been stayed for holiday. Very clean, and very friendly owner. My children want to come back again in future.
Attended the waterfront festival fireworks. Love the location and halal kebabs in the area . For hotel room love the little kitchenette , there’s smart tv but no internet to watch programmes . There’s only one tv channel. Sadly The shower head is broken the housekeeper should have known it and inform the maintenance to fix it before rent it out . Overall great hotel with great security for both front entrance and locked underground carpark.
Very Good
121 reviews
8.0/10
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€118
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8,6/10
Very Good
Great location.Clear instruction to check in and check out. Respond well through email.
From the moment we arrived, our experience at the hotel was smooth and welcoming. The check-in process was efficient, and the hotel itself was easy to locate, which made our arrival stress-free. A special mention goes to the front desk staff, who were not only accommodating but also genuinely lovely to engage with. His local knowledge and friendly recommendations, especially for our wine exploration, added a personal touch that made us feel right at home. Our room matched the expectations set by the photos in the advertisements. While the space was more compact than others we’ve seen at a similar price point, it was impeccably clean and well-maintained, which I particularly appreciated. Though my partner, who is quite particular about bedding, was initially dissatisfied with the bed quality, we were impressed by how promptly Adam and the team responded. Their thoughtful gesture of a handwritten card and a complimentary bottle of wine was sincerely appreciated and showed a true commitment to guest satisfaction. Overall, it was a fantastic stay. We would happily return and recommend the hotel to others looking for a friendly and tidy place to stay.
I had a really comfortable stay at this motel. The room was clean, spacious, and surprisingly quiet considering the location. The bed was comfortable, and all basic amenities were provided. Staff were friendly and helpful, especially during check-in. Parking was easy, and the area felt safe. For the price, this motel genuinely exceeded expectations. I’d definitely stay here again.
Hidden gem! Small cabin in a peaceful location Friendly staff. Housekeeping can do a better job by checking the floor more carefully. Spotted aged slices of potato chip under the bed :[ But in general, all is good. I will recommend
This hotel is so convenient and easy to see the sea view. And the all staff are so friendly and welcoming. The Hot Springs is one of the most beautiful and comfortable place.
⭐️⭐️⭐️⭐️ Great location and helpful staff The hotel is really well located for the town and local attractions, including the many beautiful waterfalls in the area. We stayed in a one-bedroom apartment on the ground floor — it was clean and comfortable, with a well-equipped kitchen and convenient onsite parking. The only downside was that it felt a bit like a goldfish bowl, as there were no sheer curtains on the windows and people walking by could easily see in. The bathroom was fine, though the bath was a little tired. The lounge was lovely, especially during happy hour, and the staff were friendly and helpful throughout our stay. Overall, a pleasant and convenient place to stay in Lorne.
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