RRayTFirst of all the hotel rented out the rooms for individual operator.
So there will be different check in counter.
Upon check in, been told that the room card not functioning as they are doing upgrading, so every time u come back will need to call the house keeping to unlock the door.
Most importantly they charge RM 17 per night for car parking. So a lot of car parking outside which make the entrance a bit difficult
ZZuileThe hotel staff were incredibly dedicated and responsive to all our requests. The room was clean and tidy. The beach behind the hotel is a bit small, but it's shared with the neighboring hotels, so you can walk along it, and the scenery is still beautiful. However, the hotel's internal landscaping is fantastic. It's definitely worth another visit.
GGuest UserWe had a wonderful stay at PARKROYAL Penang Resort! The resort is beautifully maintained, with direct beach access, spacious and comfortable rooms, and excellent facilities for both adults and children. The breakfast buffet offered a wide variety of delicious options, and the pool area was clean, relaxing, and perfect for families.
AAnonymous UserThis time I booked the Garden Wing, and the hotel facilities are indeed quite old. There was no welcome drink during check-in, and they even offered me a discounted rate to switch to a room with a less desirable view. If I were willing to accept that, why would I have booked this room in the first place? The greenery is impressive, with ancient trees everywhere, which is quite spectacular. The beach is also nice. However, the hotel's soundproofing is really poor; you can hear every little sound from the surrounding rooms crystal clear. I feel like this might be a common issue with Shangri-La hotels in Malaysia. The hotel breakfast is decent, with a good variety, but there isn't much change day-to-day, so it gets repetitive after a couple of days.
GGuest UserThe hotel environment is really nice, facing the sea, and you can enjoy the view while having breakfast downstairs. However, the facilities themselves are quite old. The hot water for showering at night was unstable, and the room lighting was a bit dim. For breakfast, they offer Western, Chinese, and Indian options, but the variety is quite limited.
The night market downstairs is great, and there's a Lotus (supermarket/shopping center) about 500 meters away. Overall, dining options in the immediate vicinity are sparse. There's a bus stop about 300 meters away where you can catch the 101 bus, which takes about 40 minutes to reach the city center.
GGuest UserI was very satisfied with the service. I got bitten by leeches while visiting the Rafflesia in Ipoh, and the front desk promptly provided band-aids when I called. I saw some reviews on other platforms saying the breakfast wasn't good, but I personally found it quite nice. They had freshly squeezed juices and a variety of international cuisines, making it perfect for a vacation.
JJeevan NairMy recent stay at Bayview Beach Resort was unfortunately cut short due to a sudden family emergency, as I received news that my uncle had passed away during my trip. What was supposed to be a short relaxing getaway quickly turned into an emotional and stressful situation for me and my family.
Despite the circumstances, I truly want to express my heartfelt appreciation to the reception team and back office staff at the resort. From the moment I informed them about the situation, they handled everything with great empathy, professionalism, and understanding. The process of cancelling and modifying my second night stay was made smooth and hassle-free, which really helped ease my burden during such a difficult time.
Sometimes, it is not only the facilities or location that make a hotel memorable, but the kindness and humanity shown by the people working there. The staff genuinely showed care and patience while assisting me, and I am sincerely grateful for their support. Their understanding allowed me to focus on returning home and being with my family without additional stress.
Even though my trip ended unexpectedly, I still managed to experience the comfort and hospitality that Bayview Beach Resort is known for. The environment was peaceful, the stay was comfortable, and the service standards were commendable throughout my short visit.
Thank you once again to the reception and back office team for your compassion and assistance during a difficult moment in my life. Your kindness will always be remembered, and I truly appreciate the excellent customer service provided.
HHun Chea Mine”Overall, we had a wonderful stay. The room was clean and comfortable, the staff were friendly and attentive, and the facilities were excellent. The breakfast offered a great variety of local and international dishes. However, the fried carrot cake and loh shu fun were slightly overcooked during our visit. Other than that, the food was enjoyable, and we had a fantastic experience. We would happily stay here again.
SSpenseahThe hotel is just beside Gurney Plaza. It is very convenient. The check in staff served with a smile and offer ice cream for 13 of us upon arrival. Room was clean and big.Min bar was free and replenished everyday.
We send 16 pieces for laundry but it came back 10 pieces. The remaining pieces came back after we called them. It left stains on my clothes.
TTriple A TourRecently we stayed at Mercure Penang Beach and had an enjoyable experience overall.
The cleanliness of the room was satisfactory, and the general tidiness was acceptable. However, the hotel could improve the condition and maintenance of the carpets and flooring to enhance the overall guest experience.
The amenities provided were adequate and met basic expectations. One aspect that stood out was the room service team, who delivered excellent service throughout my stay. Kudos to the staff for their professionalism and responsiveness.
The room TV setup could be improved. Many modern hotels now offer Google TV or Android TV, which provide a better entertainment experience and more viewing options for guests.
The swimming pool is great for children and families. However, I would suggest relocating the shower area closer to the pool entrance. Currently, it is located quite far away, which may discourage guests from showering before entering the pool.
One of the hotel’s biggest advantages is its location. Guests have direct access to the beach, making it an excellent choice for beach activities and seaside relaxation.
The breakfast selection was impressive, offering a wide variety of choices. The food was also tasty and enjoyable, making breakfast one of the highlights of the stay.
The main area that requires improvement is the parking facility, which could be better organized and more convenient for guests.
Overall, Mercure Penang Beach offers a pleasant stay with excellent room service, a good family-friendly pool, direct beach access, and a great breakfast spread. With improvements to the TV system, pool shower location, flooring condition, and parking facilities, the guest experience could be even better.
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