My bedroom wad super noisy, next to a road, I could hear the trafic all day long. It was better during the night.
The management gave me a quiet bedroom me for my second night as it was full for the first night.
The court was dirty but they sent someone to clean it, change the bedsheet with stains and repair the broken tap.
The bottles of shower soap are tricky as the straw is too short.
The bathroom can be locked from outside as you can see on pictures.
There are 2 marts next door, thai food and rôti stall. The bedroom doesn't look like the pictures I saw on the page.
The accommodation is in a convenient location, easy to travel to, and there is a convenience store at the hotel. The hotel is near the sea, has a good atmosphere, and the receptionists are friendly and provide detailed information about the room. There is a room deposit of 100 ringgit, which will be returned on the check-out day.
We had a lovely 2 night stay here. The views from the room was incredible. The room itself was clean but could have been better - the mattress was very hard, the hot water was almost non-existent and the shower head was barely working.
Breakfast was a pretty standard hotel buffet. Food was good but a little lacking in variety. Note that the restaurant is over 2 levels so not very accessible-friendly.
everything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
It a old hotel, but well kept👍.
The TV is ancient.
The hotel needs to refurbish ASAP.🙏
The staffs is all very friendly and approachable.
Except 1 staff at the reception during my checkout.
It 11.30am on 29Nov, when I arrived at the reception.
A Chinese male staff( slightly plump) just said to me : checking out.
Without any smile in a uninterested and bored tone.
Every staffs has did a wonderful job , but it takes only one staff to make it a not so pleasant visit.
First of all, as a service provider especially in the front line.
The basic mannerisms and greetings must be present.
Like; Good morning sir.
But none of it was displayed by him.
To make it worse, he didn't smile at all, and doesn't seem to be interested in serving his guests.
Other than that, everything is awesome especially a male malay reception staff.
I forgot his name, he has displayed a friendly and helpful image to everyone.
I was very satisfied with the hotel. The room was spacious enough to open up two large suitcases without any problem. Since it's newly opened, all the facilities are brand new. The room has a balcony with a sea view. The small sofa is also very comfortable, and the mini-bar's cooling works great. The lobby is quite beautiful, and right across the street, there's a 7-Eleven and a Domino's. The lobby is on the 8th floor, the pool is on the 7th floor, and there's another elevator nearby that goes down to the beach on the G floor.
The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained.
However, our stay was not without faults and there are definitely some things management needs to address:
- the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this.
- elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards.
- the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.
Facilities and service is very good but buffet breakfast very bad. Curry for roti jala very salty. Nasi lemak the rice tasteless. No coconut lemak taste. Chef Suppose to taste first before being serve to the guests. Breakfast very limited variety of food. Roti Canai also don't have.
I love the room and the pool but the breakfast horrible. The road side foodstall and cafe is better taste. I recommend eat outside.
Our family had a wonderful stay at Lexis Suites Penang! The room was very spacious and we absolutely loved the private pool — perfect for relaxing after a day out. There are fun family activities on the 8th floor like table tennis, which the kids really enjoyed.
Just outside the hotel, there’s a Chinese seafood restaurant that serves delicious food at affordable prices, plus you get to enjoy an amazing sunset view while dining — highly recommended!
The hotel also provides a free shuttle to Queensbay Mall, but do note you need to book it one day in advance (we missed it because this wasn’t communicated clearly).
Overall, a great family getaway, and it’s very convenient — just about 10 minutes from the airport!
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8.7/10
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VVivian HingThis was my third stay Park Royal penang resort, and once again, everything exceeded my expectations. The staff are always friendly and attentive, making me feel right at home every time I visit. My room was spotless, comfortable, and well-appointed, providing the perfect place to relax after a long day. I also enjoyed the breakfast. It’s clear why I keep coming back—consistent service, great facilities, and a welcoming atmosphere. I highly recommend
Iizzat afifieverything is ok.. the breakfast food is delicious while eating you can see the sea.. the view is beautiful.. the location is good.. the beach is close to the hotel.. only the cleanliness is a little lacking in the room.. the bed sheet is dirty but a little.. the worst thing is the smell of the pillow is a bit less pleasant.. hope the hotel can make improvements
DDira SabudinThe most memorable stay for the year 2025 for me and my husband.
We originally stayed from 26 November - 28 November 2025 and planned to stay somewhere else on 29 November.
We were so impressed and touched by our experience staying here that we decided to come back on 29 November and finally checking out on 1 December 2025.
So that makes our stay with DoubleTree By Hilton Penang 4 nights in total.
First of all, many thanks to Reservation Agent Mr Dylan Chow for his support over email conversation to allow my husband to have my vehicle parked at the disabled parking lot right in front of the lobby in consideration that he’s physically disabled.
However, there seems to be lapse in communication when we arrived around 3:30 pm on 26 November when the guard / concierge initially refused to let us park at the disabled lot due to the policy only registered disabled driver is allowed, despite the fact that my husband has provided our vehicle details to Mr Dylan in his email 2 days prior. After clarifying with the guard and concierge then we were allowed to park our vehicle.
However, subsequent days followed were smooth, no one was stopping us from using the disabled parking lot right until our very last day on 1 December 2025.
Big gratitude to the hotel staff for providing complimentary decoration for our room after it have been made known that we were staying there to commemorate our wedding anniversary.
Throughout our stays, all the hotel team members were polite, kind and courteous to us.
We loved our rooms so much - Room 530 on our first stay and Room 340 on our second stay.
We also want to express our gratitude to support agent Syida for her excellent service rendered toward us. Not to forget all the cleaners, concierge, the guards and restaurant crews especially Mr Raj and Mr Kimi for the wonderful experience we had during our private romantic dinner on our last night.
To sum it up, next time we are in Penang, we will make sure that we are staying at DoubleTree by Hilton, Penang. Thank You!
- Numan and Dilla. Room 530 and Room 340
GGuest UserIt is a beachfront hotel. There is a beach that kids can swim and play there . It’s perfect for family. I like sit by the restaurant to watch the sunset and feel relaxed. The restaurant has breakfast but not variable enough. Beside has a friendly swimming pool for kids . There is a gym next to the pool. It is sea view gym but the equipment in there is not many choices. The hillside room is spacious and clean. But it is near to main road so you can hear the vehicle noise in the middle of night. The staff are very friendly and nice. If you like to eat the local food, there is a local food court in walking distance. There is variety of choices and delicious.
MM M ISHTIAQAscott Gurney Penang is a fantastic place to stay. The rooms are clean and very comfortable, the staff are friendly, and the facilities are well-maintained. The breakfast is good and the location is super convenient — near malls, restaurants, and the seafront. Really enjoyed my stay and would definitely come back!
MM360499****Pros: Great environment, excellent location, and spacious rooms. The hotel is right on Batu Ferringhi Beach, and just a short walk to the left along the beach, you'll find restaurants, water sports shops, and convenience stores – all very convenient and well-equipped. We arrived late in the afternoon, and I think we might have gotten an upgrade because the room felt a bit bigger than what we originally booked.
Cons: When we checked in, the hotel was hosting a wedding (which, looking at the facilities, seems to be a regular occurrence). Unlike in China, the banquet continued quite late into the night, making it a bit noisy. Also, the hotel itself isn't very large. It's more suitable for staying overnight after exploring and sightseeing during the day, rather than for a resort-style vacation where you spend a lot of time on-site.
GGuest UserFacilities and service is very good but buffet breakfast very bad. Curry for roti jala very salty. Nasi lemak the rice tasteless. No coconut lemak taste. Chef Suppose to taste first before being serve to the guests. Breakfast very limited variety of food. Roti Canai also don't have.
I love the room and the pool but the breakfast horrible. The road side foodstall and cafe is better taste. I recommend eat outside.
CCordyVery good services provided by every staff in the hotel. Break fast is good with many choice and seafood buffet at Friday/Saturday night is good too but bit slow in restock the seafood. Room is spacious but view not very good as booked the sea view but the view is blocked by trees. Asked to change a room and reception also happy to assist and bring us to check the room before change
GGuest Usereverythings is good except we found a rat inside our living rooms looking for foods 😅 i think it came from the toilet , and the toilet door has a huge gap so i think it got tru the door, but outside the hotel is beautiful like bali. i really enjoy the outdoor and the biru biru cafe
AAliff AbdullahWe had a lovely 2 night stay here. The views from the room was incredible. The room itself was clean but could have been better - the mattress was very hard, the hot water was almost non-existent and the shower head was barely working.
Breakfast was a pretty standard hotel buffet. Food was good but a little lacking in variety. Note that the restaurant is over 2 levels so not very accessible-friendly.
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