Definitely like the bath tub!
And also the sauna and jacuzzi, it was separate by gender and even have a locker room to store your belongings.
Was convenient go to the gurney bay, can just cross the traffic line to walk and enjoy the chill breeze.
Around there a lot of choice for food and places to be chill around.
Will choose this hotel for the next visit
We always stay in this hotel or the next one every time we visit Penang. As usual, beautiful and nice and clean room. We got a cake for our anniversary. Breakfast is good and not crowded like the other hotel. Best location next to 2 shopping malls. We went for seafood buffet in the other sister hotel and at senior citizen price. Fantastic offer.
Will definitely be back. We requested for late checkout because don't want to go too early to airport. They gave us 2 more hours which was fantastic.
I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
Although we only needed a one bedroom apartment, we booked a two bedroom as that was all that was available at the time. We were really looking forward to having some space after spending the last couple of weeks in hotel rooms, so we were pleasantly surprised when we were offered a 3 bedroom apartment as none of the two bedrooms were ready. It was fabulous, lots of space and way up on the 32nd floor which makes for quite the view. Great place, the pool was fantastic and it's in a great location with a small beach out front (note this is not walkable at high tide).
Thing that could be better is a few more supplies/furnishings. Although we had a balcony, there were no tables or chairs for outside (we did ask but nothing was available) and although we had dishes and cutlery for 6 people there was only one medium sized frying pan and one medium sized saucepan, which made for some creative cooking. But we would go back again especially for a longer stay.
We had a good stay at Flamingo Hotel by The Beach Penang. The hotel is very beautiful, and the room was spacious and clean. The breakfast was also good. All the staff were nice except for one person named mr Li. He was not friendly during check-in, and I happened to meet the same person again during check-out. He looked very bossy, double standard and unfriendly. I would recommend sending him for hospitality training, especially for front office service. Other than that, everything was good and we had a pleasant stay there….
Everything was great in every aspect. The staff were very helpful and welcoming. The hotel is connected to the beach and is also near restaurants, around 200 meters away. Currently, there is some renovation work going on, so there is some noise from construction. The swimming pool is also very good, with many sections. While swimming, we could also order snacks and junk food.
We stayed here as a family of 10 and had such a wonderful experience from start to finish. The rooms were spacious and the beds were incredibly comfortable — everyone slept so well each night.
The food at the restaurant was absolutely delicious, with something for everyone to enjoy. One of the highlights was definitely the beautiful view, which made our stay even more special and relaxing.
Overall, it was a memorable getaway for all of us, and we’re already looking forward to coming back again. Highly recommended for families!
Recently we stayed at Mercure Penang Beach and had an enjoyable experience overall.
The cleanliness of the room was satisfactory, and the general tidiness was acceptable. However, the hotel could improve the condition and maintenance of the carpets and flooring to enhance the overall guest experience.
The amenities provided were adequate and met basic expectations. One aspect that stood out was the room service team, who delivered excellent service throughout my stay. Kudos to the staff for their professionalism and responsiveness.
The room TV setup could be improved. Many modern hotels now offer Google TV or Android TV, which provide a better entertainment experience and more viewing options for guests.
The swimming pool is great for children and families. However, I would suggest relocating the shower area closer to the pool entrance. Currently, it is located quite far away, which may discourage guests from showering before entering the pool.
One of the hotel’s biggest advantages is its location. Guests have direct access to the beach, making it an excellent choice for beach activities and seaside relaxation.
The breakfast selection was impressive, offering a wide variety of choices. The food was also tasty and enjoyable, making breakfast one of the highlights of the stay.
The main area that requires improvement is the parking facility, which could be better organized and more convenient for guests.
Overall, Mercure Penang Beach offers a pleasant stay with excellent room service, a good family-friendly pool, direct beach access, and a great breakfast spread. With improvements to the TV system, pool shower location, flooring condition, and parking facilities, the guest experience could be even better.
Everything is great until….whatever it is,thank you to Pn Wati (the Housekeeping Manager i think) for your hospitality and attention..Amari would be my new favourite place to stay when in Penang
The hotel was near to eateries and some malls but the malls are not the ‘high end’ type. Almost all the food options in the mall are Muslim friendly.
Hotel service was good but we didn’t make use of their facilities such as the swimming pool and gym.
The breakfast buffet was not really fantastic as the food is almost the same daily and not very tasty.. quite disappointing for a 4-star hotel under Shangri-La group.
The room is quite spacious but toilet is a bit small.
Water pressure from toilet bowl flushing was strong and noisy and water will start splashing around if we don’t close the toilet seat.
The journey to hotel from airport is about 25-30 minutes depending on traffic conditions.
Overall I would suggest staying at Gurney area instead of this area as the food options are better at Gurney.
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Ssj91this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
GGuest UserTHE MOST AMAZING HOTE I HAVE EVER STAYED IN 10/10
1. Hotel Locaiton: Perfect as its not in the city and by the beach, amazing for relaxation. Hotel is surrounded by souvenir shops and street food. 10miute walk from Ferringhi Walk where there is a nice selection of street food but my favourite of all is that its just a 2 minute walk from my favorite restaurant in Malaysia, Ferringhi Garden. Penang trip isnt complete without going to Ferringhi Garden. Its an amazing restaurant with the most beautiful collection of plants, there is no other place like it in Malaysia.
2. The Hotel: Nothing bad to say about it. The design, the decor, everything about this hotel makes me want to stay there even longer. Its such a nice feeling being there. Facilities are clean and complete.
3. The Room: CLEAN. NICE. SPACIOUS. BEAUTIFUL. Every inch of the room is to my liking, i could not have asked for more. Mattress is thick and oh so comfortable. Aircond was cold. Room was very spacious.
4.The Buffet: The room came with breakfast for 2 and it was the perfect buffet to start each day with. Selection was incredible even better than a lot of buffet Ramadan Ive been to. They had everything from selections of breads, to nasi lemak with 12 different sambals, 5 different meat dishes to eat it with, assorted fruits, assorted cheeses, 2 types of porridge with the FULL suites of condiments, salads, pastries, roti canai with all the curries you will ever need, to your above average selection of continental breakfast menus like, beef bacon, beef and chicken sausages, hash browns, deli meats, smoked fish. And there is more! there is a made-to-order menu which many patrons are not aware of. I tried the minute steak and it was good!(pictured below)
PS: Hakimi from breakfast service was spectacular, I requested strawberries for my picky 2 year old and he delivered. On the other hand, ANIS FROM THE OMELETTE STATION WAS RUDE TO MY WIFE, SHE NEEDS TO IMPROVE HER SOCIAL SKILLS(this is my one and only complain)
Overall my stay was 10/10 and this will be the ONLY hotel i will be staying at if when im at Batu Ferringhi. I plan to go to Park Royal Batu Ferringhi Annually, its just that good!
MMaira176First of all, thanks to the receptionist, concierge, and housekeepers for attending to me during check-in also related staff for being polite. However, I would like to highlight an issue regarding whether it was Trip.com or Shangri-La Hotels and Resorts management that listed rooms not actually available to customers, despite costing thousands and above for one night. Because of this, I had to go back and forth changing rooms.
Additionally, the room itself was different from what was shown; it only had a jacuzzi and a fairly good seaview. Luckily, I only booked one night to see how it was, since the ratings were high. If not for the staff treating me well, I might have given a lower rating than this.
Please ensure that the rooms you advertise are accurate, especially since there is no refund and full payment is required. For improvement, please also address the issue of flies and insects while dining at the restaurants and bar. A five-star resort should be better than any stall.
AAnonymous UserI did a lot of research before deciding on Hotel Sentral Seaview by the Beach.
Most reviews weren’t favorable however I was willing to take a risk considering my last hotel was horrible.
Overall, I was surprised and it has exceeded my expectations. Having said that my expectations were pretty low!
Positives:
- Rooms were clean. The hardware of the hotel has undergone some major wear and tear. However, the hotel and room has undergone a fresh coat of paint. There is a faint smell of paint, but that for me wasn’t a negative.
- Initially in my room was facing the hotel next-door. On the same level I could see the security guards and the neighbor hotel walk back-and-forth. As a female guest, this made me feel super uncomfortable. I went downstairs and requested a room change. The response from the front desk was “Just close your curtains.” In the end I was changed to another room on the other side of the hotel facing the ocean.
- The view! Wow. Seeing and hearing the waves from the beach.. all the stress falls away! Because I was given this room, I made the decision to rebook another 2 nights at the hotel!
- Wi-Fi was strong.
- Hardly anyone using the pool, which made it really peaceful and quiet. Water is cool and clean. On the first day I was there the hotel were doing maintenance and cleaning of the pool area.
- The beach is quiet (not many people)
- and quite clean.
- Right in front of the hotel, few footsteps away is a huge food court with lots of variety of food. It’s fantastic. 10 min walk is Lotus Mall.
- There is a bus stop outside. Take 101 to go to Batu Ferringhi Beach.
- 200 m from the hotel is the Oceano Symphony cafe. Good food and drinks.
- Breakfast - was basic but ok.
- Staff are friendly and helpful!
Overall, the positives outweighed the negatives. I can understand that this hotel may not be the standard of a lot of international guests. But for peace, little crowds and sounds of the waves, in a quiet spot on the Penang island it’s been great.
GGuest UserI had a wonderful stay at Golden Sands Resort Penang. The hotel offers a beautiful beachfront location with stunning sea views and a relaxing atmosphere. The rooms were clean, comfortable, and well-maintained. The staff were friendly, professional, and always ready to assist with a smile. The swimming pools and family-friendly facilities were excellent, making it a great choice for both couples and families. Breakfast provided a wide variety of delicious local and international dishes. The overall experience exceeded my expectations, and I highly recommend this hotel to anyone visiting Penang for a relaxing and enjoyable vacation.
GGuest Userroom is space enough and quiet, overall hotel ambience is great and booked during weekday the price is good as well. but the room ac somehow unable to control temp so it is kind of hot for a short period but luckily during sleep time it is function well. though the decorate and furniture is a bit old but still considered clean enough. some stains on sheet a bit down but overall the room is consider clean
SSyarifah Nur Anisah Syed mohd AminStayed here for our anniversary and had a wonderful experience from start to finish.
The thoughtful floor upgrade, room decorations, and early check-in made the occasion feel extra special. What stood out most, however, was the service. Every staff member we encountered was warm, professional, and incredibly responsive. Any room request was attended to within minutes, and the hotel was consistently spotless throughout our stay.
The breakfast spread offered plenty of variety and options. While some of the dishes could be improved slightly in terms of flavour, the excellent service more than made up for it.
A big thank you to the entire team for making our anniversary celebration such a memorable one. Hospitality is clearly taken seriously here, and it shows. We look forward to returning the next time we’re in Penang.
AAnonymous UserThe hotel's location is excellent. There's a mall right downstairs, making shopping and dining super convenient. It's also close to other tourist attractions, and getting a taxi is quick and easy! We even ran into Chinese celebrity Huang Xiaoming and others promoting a movie at Gurney Plaza during our stay.
TTriple A TourRecently we stayed at Mercure Penang Beach and had an enjoyable experience overall.
The cleanliness of the room was satisfactory, and the general tidiness was acceptable. However, the hotel could improve the condition and maintenance of the carpets and flooring to enhance the overall guest experience.
The amenities provided were adequate and met basic expectations. One aspect that stood out was the room service team, who delivered excellent service throughout my stay. Kudos to the staff for their professionalism and responsiveness.
The room TV setup could be improved. Many modern hotels now offer Google TV or Android TV, which provide a better entertainment experience and more viewing options for guests.
The swimming pool is great for children and families. However, I would suggest relocating the shower area closer to the pool entrance. Currently, it is located quite far away, which may discourage guests from showering before entering the pool.
One of the hotel’s biggest advantages is its location. Guests have direct access to the beach, making it an excellent choice for beach activities and seaside relaxation.
The breakfast selection was impressive, offering a wide variety of choices. The food was also tasty and enjoyable, making breakfast one of the highlights of the stay.
The main area that requires improvement is the parking facility, which could be better organized and more convenient for guests.
Overall, Mercure Penang Beach offers a pleasant stay with excellent room service, a good family-friendly pool, direct beach access, and a great breakfast spread. With improvements to the TV system, pool shower location, flooring condition, and parking facilities, the guest experience could be even better.
HHeihemaThe hotel is right by the sea, with the beach just beyond the lawn and outdoor pool. The staff provided excellent service, and check-in was very quick. I loved the lawn and big trees outside my window, especially when they were lit up at night – it looked beautiful. You can watch the sunset directly from your room or balcony, though many people go down to the beach to see it up close by the water. A short walk from there is the beach fire show. Turn right outside the hotel's main entrance, and you'll find a bustling night market in the evenings, with lots of traffic and activity. During the day, it's much quieter. It feels like a small town here, with many houses and even an amusement park, plus a surprisingly large Starbucks. As a Marriott resort, the hotel's facilities and services are top-notch. I especially have to mention the live cooking station at breakfast; both the freshly cooked noodles and vermicelli were delicious, but you absolutely cannot miss the soup – it was amazing! 👍
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