Boutique Hotels in Shandong, China

I specifically chose a hotel with excellent environment and service for this trip. As soon as we walked in, they upgraded our room type, which was incredibly surprising and amazing! The duty manager was very responsible and easy to reach via WeChat for any questions; his service attitude was also fantastic!! This really boosted my impression of the hotel! The front desk also gave us a complimentary room upgrade – the service truly exceeded the price! Incredible value for money! And the welcome fruit from the hotel was delicious and fresh. It's very close to Yizhouli Commercial Street, just a short walk downstairs. On a nice day, I feel like I could sit in the park downstairs all afternoon. The lobby is also very spacious and not cramped at all. The hygiene was exceptional. The cleaning ladies spoke Mandarin and even folded our clothes. Coming back to a tidy room after leaving it messy always puts me in a better mood. The hot water was definitely plentiful, making for a very comfortable bath at night. The bed was huge, and the environment was great. The breakfast had a wide variety and was quite good. Upon checkout, they even gave us a souvenir, helped us scan the parking code, and escorted us all the way to the parking lot – full of thoughtful details.

Jenny at the guest services center provided excellent service. The hotel staff were incredibly attentive and thoughtful. The room was comfortable and the bathroom was spacious. Service was prompt and efficient. The location is absolutely fantastic: a five-minute walk to the terminal, and you can even see the terminal from your room. Highly recommend for travelers arriving late or departing early.

I specifically came to see Xue Zhiqian's concert. I took a taxi to the hotel after getting off the high-speed train at 2 PM. At 2:45 PM, after checking in at the front desk, I was told the room wasn't ready yet, waiting for inspection, and would be ready after that. They asked if I had any plans afterward, and I said yes. I forgot the exact words, but the gist was that I could go about my business and they would call me. I checked and the hotel's check-in time was 3 PM, so I figured I'd just sit on the sofa for a bit, it would be soon. But by 3:15 PM, there was still no news. I went to the front desk to ask, and they told me the room was still being cleaned. I was speechless. First, they said the room was waiting for inspection, then it was still being cleaned. Isn't check-out time 12 PM? Why was it still being cleaned past 3 PM, and the front desk didn't even apologize. It was only after I explained my situation, saying I was in a hurry and needed to go to the room to do my makeup and change because I had plans, that the front desk made a call to inquire. They then told me I still needed to wait 20 minutes. Although the environment and everything else are good – otherwise, I wouldn't have chosen a hotel so far from the concert venue – the initial check-in experience was indeed poor and made us feel pressed for time.

The hotel is located in the city center, right across the street from Suochengli, and just a short walk from Wanda Plaza. It's also very close to Yantai Mountain. During the May Day holiday, parking was difficult, but a taxi ride from the hotel was just the minimum fare. The hotel management is excellent; from the doormen to the front desk staff, everyone is polite, demonstrating the professionalism expected of a star-rated hotel. On May 2nd, it rained on the day of check-in, which disrupted our plans, so we arrived early to see if we could check in. The front desk staff welcomed us warmly without any hesitation. They explained that the room was still being cleaned and that housekeeping had been notified to expedite the process, and also informed us that we could check in a little earlier, which made us feel very reassured. The breakfast was plentiful with a wide variety of options. Overall, it was a fantastic experience.

Overall, a very pleasant stay! Mindy from Guest Relations reached out beforehand to inquire about my room preferences and helped arrange everything, also explaining the executive club benefits. The location is excellent; just across Quancheng Square is Henglong Plaza (very convenient for dining and shopping), and it's close to other attractions. Parking is easy and plentiful. The stay was quite comfortable. I accidentally left a small bag at the hotel when I checked out, but thankfully, after contacting Zora at the service center, it was quickly found and mailed back to me. Overall, a fantastic experience.

I have to say, this really doesn't live up to the Sheraton brand. First, during the May Day holiday when there's a huge influx of people, there were only two staff members at the front desk checking people in. They only opened a third station after seeing a long queue forming. What's more, the front desk staff's efficiency and problem-solving skills were quite concerning. Here's why: When I booked the room in advance, I specifically requested a room on the same floor as my parents. Following the front desk's instructions, I cancelled my original standard twin room and rebooked an executive floor twin room. Executive floor rooms are more expensive than standard ones. At the time, over the phone, they confirmed there were rooms available on the same floor, and the front desk agent assured me they had noted my request to be on the same floor, and I just needed to remind the check-in staff. However, on the day of check-in, the front desk first told me there were no rooms on the same floor. Even though they saw the note, for some unknown reason, the room hadn't been reserved in advance. I was willing to compromise, understanding that it was a busy holiday. But then, the front desk told me they would have to downgrade my room, taking me off the executive floor. This is the first time I've ever heard of a hotel downgrading a customer's room when they haven't met the customer's initial request – especially since executive floor rooms are more expensive! This is completely out of line with the service standards expected of a star-rated hotel and made for a very poor experience. With Zibo becoming more popular, more and more customers are visiting. I hope the service standards can keep up with the demand.

Honestly, I wasn't expecting much out of this hotel. It was just somewhere to sleep for the night. I'm only writing this review because the young lady at the front counter named Ada went above and beyond to make sure my family and I were as comfortable as possible. She upgraded us to a bigger room with a humongous bed (bigger than king size) and gave us a bowl of fruit as a gift. That, combined with the quick and timely shuttle to the airport in the morning, made this stay at Holiday Inn Express an excellent one. Would definitely stay again. 💯

The stay was very satisfactory overall, really praised, and the stay was super comfortable! , Talk about the advantages of super favorites:, The overall environment of the hotel is particularly elegant and it is very relaxing. The room facilities are very new, the layout of the apartment is reasonable and comfortable, and all kinds of daily necessities and electrical appliances are also fully equipped. , The most pleasant surprise is that the hotel has a gym and a self-service laundry room. It is too convenient to travel! , There are many choices for breakfast at the hotel and the taste is very good. , The front desk and cleaning staff are very good, and they are kind and gentle. , The location is really nothing to say, very close to the scenic spot and the station, it is super easy to go out and play, and take the car. , The drinks bar in the lobby must be praised, the drinks are delicious, the price is not expensive, and the price is absolutely perfect! , There are a few small suggestions for improvement: 1. The suite we live in, the living room socket is a bit small, there is no charging port next to the table and sofa, it is not convenient to play with mobile phone charging, it is quite necessary; 2, the guest bathroom of the suite does not have spare towels and hand sanitizer, daily temporary use will be a bit inconvenient; , 3, this is a seaside city, the bathroom can prepare a pair of plastic bath slippers, step on the water, wash will be much more practical; 4, the room put a capsule coffee machine, the result is a instant coffee, a little contrast, replaced with capsule coffee is more intimate; , 5. Unfortunately, the executive lounge and beer garden have not opened yet, and I can't experience it. It's a little regrettable; 6. The living room and bedroom are glass partitions and there is no curtain. If someone sleeps inside, the living room does not dare to turn on the light, and the experience of installing a blackout curtain is full!

Great place to stay. Clean, spacious, comfortable. however the room service food isnt so great. Can be improve in the future. Will repeat if visiting the town again.

The hotel boasts an excellent location, surrounded by numerous shopping malls and popular tourist attractions. Baotu Spring, Daming Lake, Baihua Island, Kuanhouli, and Jiefang Pavilion are all within walking distance. For dining and shopping, Henglong Plaza, Shimao Plaza, and Guihe Shopping Centre are also conveniently close. It was a real time and effort saver during our holiday trip. Overall, the environment and service were quite good. Parking was a bit tight during the holiday season, but that's understandable. The room was clean and tidy, a comfortable size, and the temperature was just right, ensuring a good night's sleep. The front desk staff were professional and efficient, and Quality Control Manager Connie provided warm and thoughtful service. My family and I had a great overall experience. If we visit Jinan again, we'll definitely choose this hotel. InterContinental gets our support!