We stayed for my partners birthday. I contacted the hotel to let them know of the special occasion and they put some balloons in the room, as well as a small cake plate saying happy birthday which was a lovely extra touch. The pool is absolutely freezing though! The jacuzzi has been boarded over so is no longer there, which the hotel isn’t advertised on trip of having but I went on Google maps photos and saw a jacuzzi in the photos so assumed it would be there. The sauna and steam room were both quite dirty too the floor has chewing gum and other dirt on. The room was really nice, the walls are very thin though so you can hear everything from the rooms next door. Overall I would recommend this hotel for a stay but not for the spa facilities. Which is a shame as I booked this hotel specifically for the spa facilities which were a disappointment.
Kettle was full of dust. No soap or handwash provided and when requested was not supplied. also dead flies all around dining area windows and chairs. Our room above dining area with bay window was constantly noisey with doors opening & shutting and items moved in and out. Even at front door corridor door constantly noisey with door opening/shutting leading to other rooms with other people entering and exiting to downstairs facilities and reception. Dining staff were pleasant and breakfast was nice.
A beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
Called the hotel to confirm there were enough parking spaces before making room reservation. The telephone assistant was very helpful. Room was.spacious, clean and tidy and had everything we needed for a short stay. Front desk was friendly and polite. Breakfast was good, but could be better if they provided fried eggs and baked mushrooms as options on top of scrambled eggs and steamed mushrooms.
Spacious rooms with good amenities within historically beautiful buildings with sympathetic extensions. Massive car park and quite rooms. Very responsive and interactive staff ensuring a positive experience at anytime (we arrived at 10:30 pm). In house breakfast has superior taste and the Chef has excellent mastery of the Classic English Breakfast.
The overall experience of this hotel is very good, the process from check-in to check-out is very smooth. The service staff is kind and courteous, the room is clean and tidy, the facilities are complete and well maintained. The location is convenient and the surrounding life functions are also very convenient. The overall accommodation environment is comfortable and relaxing. It is a pleasant stay experience. I will have the opportunity to visit again in the future.
Just returned from a two night stay. The hotel could not be in a better location.....absolutely perfect!
Unfortunately though the hotel is very tired and dated. The lift doesnt work and judging bybprevious reviews im not sure the last time that it was. The bathroom door wouldnt stay closed and my room overlooked the backs where clearly the bins and restaurant staff are. I was rudely awoken by the staff and bin men at 04.45am which wasnt great.
All in all a perfect location and the reception staff were lovely but not really worth the money that it cost!
The trip went very well. I enjoyed every bit of my Stay. It was very close to immunities and local conveniences without the need to go very far with equal access routes to work and to conveniences will definitely be coming again. Thank you Copthorne keep up the good work. 
With a stay at The Bear Hotel by Greene King Inns in Hungerford, you'll be a 3-minute walk from Kennet & Avon Canal and 8 minutes by foot from Herongate Club. This hotel is 14.8 mi (23.8 km) from Highclere Castle and 1.1 mi (1.8 km) from Hungerford Leisure Centre.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services and laundry facilities. Free self parking is available onsite.
Stay in one of 41 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
The lodge is a great location if you are going to the racecourse. We arrived at around 1:30 as the first race was at 2:30 and was told that if we wanted to check in early we would have to pay a fee of £20. When the races often start at around 2-2:30 this seemed unreasonable. I had to come out of he racecourse between races to check
In. I’ve stayed at the Lingfield racecourse hotel and they checked us in 12:30 as our room was ready. Went for breakfast at around 7:50 and there was no menus out, the staff seemed totally disorganised. There was no instructions on how to order food. The continental “help yourself” was ok but had very little fruit options. They did have alpro soya and oat milk as milk alternatives. The room was clean and tidy but very basic. It did have a free standing fan which was good in the warm weather. The bad was big and comfortable. The shower was nice and had shower gel. The customer service let it down a little.
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8,1/10
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GGuest UserH
am writing to share some feedback about my recent stay at your hotel. There were several aspects of my room that I was very pleased with, but I also encountered some disappointments regarding the service and amenities that I believe need to be addressed.
The Room (Positive)
On a positive note, I was very pleased with my room overall. The space was incredibly spacious, and both the kitchen area and the toilet/bathroom were excellent and very clean. While we did find the heating and ventilation a bit challenging to figure out at first, we eventually managed to get it sorted.
Regarding room service, it would be highly beneficial if staff members were able to come straight up to the room to check on a customer when an issue arises. While I appreciate being able to call the front desk, having someone physically present to help right away would make a massive difference.
The Breakfast (Disappointing)
Unfortunately, the breakfast was a major disappointment and really terrible. There were hardly any healthy options available. Furthermore, I would have liked the staff at breakfast to be a little more attentive and welcoming. While they weren't explicitly rude, they lacked the warmth and helpfulness you expect at breakfast.
The Lobby & Public Area
I found the lobby area very difficult to relax in. For some reason, football was being played loudly on the TV with nobody actually watching it. When I mentioned this to the staff, they refused to turn it off. Because the area is already quite tiny and the TV was so loud, it made sitting there and eating very uncomfortable.
Staff and Customer Service
In general, the hotel was quite clean, but the overall service left a lot to be desired. I would have liked the staff to be more present, helpful, and proactive in meeting guest needs. During my stay, I was made to feel like a nuisance and a ”problem” just for asking for basic assistance. A paying customer should never be made to feel like they are being problematic simply for wanting their needs met.
Conclusion
To summarize, the room size, cleanliness, and facilities were perfect bonuses. However, the breakfast quality, lobby atmosphere, and the staff's defensive attitude really let the experience down. I hope you will use this feedback to improve your guest services in the future.i
GGuest UserIt was a good stay & all staff was friendly & efficient. Only 1st night we couldn’t enjoy spa but this matter was fixed by next morning. Breakfast was good, dinner was really nice & overall we enjoyed our trip. Thank you
EEmeraldSkiesA beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
GGuest UserPros: Excellent location, right opposite the castle with a shopping street right outside the door.
Cons:
1) The room had a musty smell.
2) The cleanliness was terrible.
Service:
3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper.
Overall, it's very old, not very clean, and not a premium experience.
GGuest UserThis is the first time I’ve stayed in many years, in fact it hasn’t changed it’s like go back into a time warp back to the 90s.
The staff are very nice and the breakfast was very good (they have real eggs).
Now the not so good stuff.
The rooms are basic and outdated. Our mattress was old in fact it caved in the middle.
Being a IHG member they had a loyalty week giving away prizes which was a nice touch but they removed the free bottle of water (not good)
All in all a 6.5/10
RRajni MahzabinAdequate hotel for the price.
Mattress and pillow were slightly uncomfortable.
Due to the hotel being a wedding venue, I was kept up at night due to the wedding music from below.
OOllieSFirst receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
GGuest UserThe hotel's surroundings are beautiful, nestled in a residential area, so there are hardly any unruly crowds, and the locals are very nice. The hotel staff provide excellent service, and their English is fluent. The rooms are not densely packed, and the staff maintain an appropriate distance, which is appreciated. The breakfast area is clean, and while the selection is simple, the quality is high, and the fruit is fresh. I recommend trying the milk with various cereals. I look forward to visiting again.
GGo MissPriddyIt was a nice comfortable room and stay. Cost effective with breakfast.
Systems were down so checking was delayed and held us up. Room was too far for my sister to walk as she suffered with a leg injury and found it difficult to walk to and from the room. Accessibility was not considered despite noting it on the booking so she couldn't have the desired shower room as expected. Could be because of the system issue. The room was spacious and nice, hall a little bland, hall carpet a little tarnished possibly due to footballers and co footfall as it's connected to the stadium so perfect for footballers and families at match time. Entrance clean and inviting. There are 2 floors ,no lift so this must be considered if you cannot walk far. Lobby and breakfast hall was clean, and buffet breakfast was nice. Staff were friendly. FYi- my uncle received complimentary benefits for the long check in issues and delays. My sister and I didn't although it would have been nice too, since we waited long also. Overall it was nice but and I would stay again.
GGuest UserThe trip went very well. I enjoyed every bit of my Stay. It was very close to immunities and local conveniences without the need to go very far with equal access routes to work and to conveniences will definitely be coming again. Thank you Copthorne keep up the good work. 
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