Staff was friendly.
i paid for the breakfast - got a bag of food including a drink, a bread, an apple, a small box of granola and jam, and a yogurt and a free access to coffee machine - nothing fancy but good enough to feel full and energised.
i was pleased to be able to choose the room type (upper beds or lower beds).
i particularly enjoyed using the kitchen and the common area as the design was so nice and well-equipped. i was able to make my own meal there.
Highly recommended!
This stay was, to put it mildly, a bug-infested lesson.
I stayed for 4 nights. The first two nights were fine, but on the third night, things went south – I started getting bitten by bugs in the room, resulting in red spots all over my body. This wasn't just me being sensitive; these were clearly visible bites that required photographic evidence (which I did take, of both the spots and the bugs).
What's even more outrageous is that this wasn't an isolated incident. I later found out that previous guests had reported similar issues, indicating that the hotel has a long-standing problem with hygiene and pest control, rather than a one-off accident.
After the incident, the hotel's solution was to arrange a room change. The problem is, what had to happen already happened. The room change felt more like going through the motions than actually solving the issue.
Due to hygiene concerns, I personally disposed of some of my clothes and shoes, essentially paying extra for this stay.
To summarize:
* The room has a pest problem.
* Hygiene management is questionable (and seemingly a long-term issue).
* The response was delayed and inadequate.
* The guest had to bear the additional costs themselves.
If you're just looking for a place to sleep, you might gamble on it; but if you don't want to use your body as a test subject, I strongly recommend avoiding this hotel.
Maybe it is my fault for expecting hotels in Iceland to have little to no, if not relatively poor service as a whole, but my booking issues with them, the communication leading up to the stay and overall interaction with staff was next to none, Save for the on-site staff that I got to bump into, it's pretty much non-existent.
The Booking itself, alongside a mistake with the app, and the hotel refusing to offer direct communication, and lying throughout the whole ordeal when it came to ”calling back” was literal hell. That being said the say was, fine? It's a place to rest, that's all I can say. The breakfast was definitely pathetic, but like the first statement it might've been my fault for expecting something substantial,.
Definitely don't get the breakfast, don't use the hot coffee/cocoa machine since it's broken or unfilled half the time. Seek out amenities at the grocery stores nearby instead.
The room is a good size, very clean, warm comforter, nice TV, clean bathroom.
But! Poor lighting, no in-house telephone, no instructions for remote.
But, the receptionist young man is full of information, very well spoken, and took care of my needs.
The breakfast, an avocado toast, and coffee were excellent. So good!
I would recommend the hotel as its location is super.
Stay 4D3N
1. Location: Hotel is located in the main shopping street, almost central in the downtown, 4 mins walk to either Bonus or Kronan supermarket, and about 10mins walk to the big church, the swan lake and harbourfront, also close the bus stop no 6
2. Amenities: Room cozy and spacious enough with pantry and all necessary kitchen wares, so we can do our own cooking here
3. Service: Staff are nice and helpful
4. Breakfast: Inculded, buffet type with many choices, croissant is great, has Skyr yogurt, also have other local specialists such as Icelandic fish, very delicious and we enjoyed very much, highly recommended
I had a fantastic stay at Bus Hostel Reykjavik! The atmosphere was welcoming, but what truly stood out was the incredible staff. They were consistently friendly, helpful, and went above and beyond to make my trip easy.
A huge highlight was their flexibility with my travel schedule. Even though I checked out at 10:00 AM, they graciously allowed me to hang out in the common areas until my 6:30 PM flight. This made my final day in Iceland stress-free and much more comfortable. Highly recommended for any traveler looking for great service and a hospitable vibe!
The front desk staff were incredibly friendly, and the room and towels were very clean. It was super convenient having bus stop #13 for tourists right next to the hotel, and #9 and #12 were only a 5-minute walk away, which was great for local tours. Being at the edge of the city center made shopping easy. The spa was a highlight, with both indoor and outdoor pools, perfect for unwinding. There's also a dry sauna. Just a heads-up, the spa facilities are co-ed, so swimwear is a must.
I chose a room with a kitchen, which was pretty good. It had an induction cooker and bar stools, so I could cook simple dishes. There was no kettle, but there was a coffee machine.
I had to wash the dishes myself to make it convenient for the next customer. Because I couldn't ensure that the previous customer had washed them very clean, I also recommended that everyone rinse the dishes themselves before using them.
I was so happy with my stay! We had an issue with some people near our room, but a staff member helped us immediately and even moved us to the best room in the house. We were so grateful for their kind and understanding attitude. I could truly feel their support and willingness to help. The room was clean with no problems at all, and the breakfasts were great! Thank you for your excellent service
Very Good
123 reviews
8.7/10
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8.2/10
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DDwi indah yuliasihGood location, great stay with kitchen and microwave. You can cook everytime you need
It was better than we expected, friendly staff, clean amenities, spacious room, kitchen was provided as well, knowing everything is so expensive in Iceland, we can’t avoid to prepare our own food while getting ingredients from supermarket nearby. We’vecaught our first northern light in our life at the hostel nearby as well! Everything seems so perfect!
A relatively new hotel, ca. 20 min by walking from the famous city center bar streets. The service at the reception is good (it seems that the tourist industry is fully in Polish hands, this feels a little awkward). Why is the room with toilet for disabled individuals if not requested? The recommended bath Laugardalslaug near the hotel needs urgently refurbishing. The Flybus transport from hotel to KEF was well organized and not expensive.
I was so happy with my stay! We had an issue with some people near our room, but a staff member helped us immediately and even moved us to the best room in the house. We were so grateful for their kind and understanding attitude. I could truly feel their support and willingness to help. The room was clean with no problems at all, and the breakfasts were great! Thank you for your excellent service
Hotel Muli provides a clean, modern, and welcoming stay that stands out for its exceptional service and quality amenities. Based on a two-night stay, this hotel is a superb option for travelers prioritizing comfort and value slightly outside the immediate city center. Highlights & Service The staff's attention to detail was a defining feature. Following an advance notification, the hotel upgraded our room and decorated it with ”Happy Birthday” balloons and a complimentary bottle of non-alcoholic fizz—an incredibly generous and much-appreciated gesture that demonstrated top-tier customer care. Comfort and Amenities The rooms are consistently clean and modern. A practical benefit is the availability of free tea, coffee, and hot chocolate in the reception area, which is perfect for warming up after a day of exploring Iceland. Food Experience The breakfast is superb. It offers high-quality ingredients, great variety, and is clearly set up to cater to all dietary needs, complemented by genuinely great coffee. Location and Verdict The location is ideal—it’s friendly staff are helpful, and it’s not too far to walk to the main town area, balancing accessibility with a slightly quieter setting. We would definitely choose to stay here again. Even saw whales in the bay, amazing!
Hotel is very clean, location is superb, all amenities within short walking distance, free parking for those who drive and for those who dont city tour bus stops in front of the hotel. Spa facilities are lovely. Would recommend booking option with breakfast as food is pricy in Reykjavik. We went in group of 7, 4 rooms. Only downside was that not all the rooms are hot, some are warm and other hot despite radiators being opened on full. Would highly recommend staying there. Clean, modern and perfectly located hotel
Very good, clean hotel typical of the Hilton brand. Room is big enough, modern and well-maintained. Very good hotel for a good restful night after the flight to Iceland. Parking is free.
SShanghai based coupleA once-in-a-lifetime trip made more meaningful and charming by world-leading staff and service. We messaged ahead and told them that we were on our honeymoon. Iceland is a unique place on Earth, but almost as surprising as the geology, geography and weather was just how remarkable and excellent this hotel was. Its location was outstanding right in the old city centre and an easy walk to boat trips (for organised bus trips, which all use the same bus stop numbering, the nearest bus stop is number 5, about 5 minutes’ walk away), the breakfast was splendid and the room was unbelievably cosy, which was particularly welcome after a winter’s day adventuring amongst the ice and snow and especially the epic and cold wind. This once-in-a-lifetime trip was made extraordinarily special by the outstanding and attentive staff who really impressed with their thoughtfulness and commitment to excellence throughout. We cannot thank the whole team enough, both everyone we met as well as everyone who worked behind the scenes, for delivering a world-leading stay. We felt exceptionally lucky to have chosen this hotel, and so delighted that we did!
Excellent location, so easy to get to where we wanted and needed to, especially we booked bus tours for 3 days, we were able to be picked up and dropped off at Bus Stop #1 that is located at City Hall where is only a few minutes away from hotel. It helped a lot when it’s raining. Only downside was the breakfast started @ 7 am which is bit late for early travelers, so the breakfast area was packed in the early morning. Maybe hotel should change its setting to let two rows of people picking up their breakfasts at the same time.
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