Staying in Kobe for a night, I booked this hotel after reading reviews that it's close to Sannomiya Station and relatively new. It was super convenient coming from Kansai Airport; I took the airport bus directly to the Sannomiya bus terminal, and after getting off, it was less than a 10-minute walk with Google Maps. Getting to JR Sannomiya Station from the hotel takes a maximum of 5 minutes, and the Hanshin Line is less than 10 minutes away – both are very close! There are plenty of dining options downstairs, and a 7-Eleven right next door. If you walk out the main hotel entrance and turn left, there's a cute dessert shop called Dorsia about five minutes away. Plus, it's not far from the Sannomiya shopping district, so you can easily walk there. I forgot to take pictures of the room, but in a double room, there was no problem opening a 26-inch suitcase.
I booked this hotel mainly for the view, and it definitely delivered. The west-facing room looks directly out onto the Ferris wheel, making it feel like a living painting from the window. The small balcony was perfect for fresh air and enjoying the scenery.
The hotel is located within Meriken Park, offering a quiet escape while still being in the heart of Kobe. There's a free shuttle bus service to and from Sannomiya Station, and you can explore the park right outside the hotel. For shopping at Daimaru and other areas, it's about a 1 to 1.5 km walk through the park, or you can take the free shuttle bus for flexible travel.
As a long-standing landmark, the hotel has been around for years. While it has undergone renovations, the lobby and interior still retain a sense of history and age. The basic services and facilities are all fine, but nothing particularly stands out.
Considering its location and view, the weekday prices offer good value for money. However, weekend prices are a bit high, so staying during off-peak times would be more economical.
First and foremost, a huge and sincere thank you to the staff! 🌹
I accidentally left my bag in the dining area overnight and only realized it the next morning... I felt like my world was falling apart! 🤣
I immediately rushed to the front desk to ask if a bag had been found, not really expecting much. But when the staff member asked for my room number, a glimmer of hope appeared. Then, she appeared before me with my bag, and I was so emotional I almost cried! Thank you again! 💐 You truly showed me what honesty, security, and genuine kindness mean.
The hotel itself is super convenient, just about 200 meters from JR Sannomiya Station. Everything you could need is nearby, and it's so easy to get anywhere by JR. When we left, the Limousine Bus stop for Kansai Airport was also close, within 500-600 meters, making our departure seamless.
From 5 PM to 8 PM, there's a fantastic happy hour with free drinks and snacks. We enjoyed it for all three days of our stay – great atmosphere! It really added to the fun of our visit 🥐🧇🥜🍪🍫🧈🥂🍭. While the room wasn't huge, for us, as sightseers not laden with shopping bags, the size was perfectly adequate.
Another thing to praise -> I booked a king room for 2 adults and 1 child. On the day of check-in, I didn't even mention anything, just checked in normally. When I opened the door, the room had one small bed and one large bed! 👏👏👏 (Perhaps when they copied our passports, they noticed our child was older and thought two beds would be better). A massive THANK YOU! 🌹🌹🌹 All in all, if I have the chance to visit Kobe again, I will definitely choose to stay here!
The soundproofing is excellent, and it's very convenient to the station. I recommend taking a 10-minute walk to explore Harborland; Sannomiya is a bit too bustling. This hotel is really good, highly recommended. It's also very close to supermarkets and drugstores.
For muslim travellers, this hotel is just located near Kobe mosque (5-7 min walk) and Sannomiya stn, halal restaurants, and grocery stores. Room is nice, clean, and right size. Reception front desk staff are very polite and accommodative. You can borrow an umbrella if you need one. Looking fwd to stay here again.
Hotel near Awaji Island,Awaji City5.7% of visitors choose this area
Aalice99****2025.11.15
The hotel's hygiene and service are excellent. It's conveniently located 100 meters from Dongpu Bus Terminal, making it easy to catch buses to attractions, though do note that bus frequencies are limited, so check the schedule in advance. On the first floor, there's a microwave, oven, and coffee machine available for guests. Right outside the hotel is a beach, but it seems uncleaned with some litter, and at night, the sea outside the window is pitch black. There's also an Aeon supermarket nearby, which is handy for buying food.
Compared to Kyoto, the Monterey in Kobe offers much better service. Sona is quite small, and lately, there's been too much of a Korean presence there. Although the hotel is a short walk from the station, it's still easy to find. There is indeed a red-light district nearby, making it a bit noisy and messy (though understandable). The room layout is reasonable, the TV supports screen mirroring, and the toiletries are generously provided, with the DHC lotion being particularly good. Don Quijote is just a short walk away, and it's very convenient to get to Sannomiya Station and Kitano Ijinkan (home to the famous 'Life Toast' and the 70-year-old coffee shop), all within walking distance. The breakfast selection is rich and delicious, with the bread being a pleasant surprise.
On a side note, you should definitely avoid the Monterey in Kyoto. Their unfriendliness towards Chinese guests is blatant, especially from the middle-aged Japanese female receptionist! She denied us available rooms unless we insisted and argued on the spot. She also reneged on a promised room type change, even rolling her eyes when a colleague confirmed it with her.🙄
Although this is an older five-star hotel, the lobby is spacious and features the traditional five-star amenities, which are well-maintained and appear very clean. The hotel is conveniently located right next to the Shinkansen line. It was raining on the day we arrived, but there's a covered walkway directly from the Shinkansen to the hotel, so we didn't get wet, which was very handy. Check-in was quick, and the staff were friendly. They even informed us about ongoing exterior renovations, mentioning that workers might be passing by at certain times. It turned out to be work on an annex, quite far from our room, but I appreciated the heads-up. We booked a twin-bedded city view room, which was very large and even had a capsule coffee machine, though I couldn't use it as I don't drink coffee. The staff cleaned our room thoroughly every day. For breakfast, you can go to the buffet restaurant on the 4th floor, which offers a good variety of Japanese and Western dishes. The staff there were also very attentive, reminding guests around 10:00 AM that the last seating was at 10:30 AM. Alternatively, you can opt for a set menu on the 5th floor. This is served in a restaurant where the staff wear kimonos and are equally friendly. We had three breakfasts in total and chose the set menu one day; it was simple but tasty. Right next to the hotel is the Herb Garden, which is easily accessible by cable car. A short walk down from there, there's a glass house resembling an indoor rainforest. We enjoyed afternoon tea in a café inside while listening to a piano and violin performance. The hotel is just one subway stop from Sannomiya. It's also easy to walk to the Kitano-cho (Ijinkan Street) area and then to Sannomiya. My only minor complaint was that our room was quite close to the elevator; I would have preferred a room further away. The hotel also offers a direct bus service to Kansai Airport, but it only runs twice a day, at 11:00 AM and 2:30 PM. Since we missed the 11:00 AM bus, we took the subway one stop to the Sannomiya Bus Terminal, which is diagonally opposite Hankyu, where buses run every 20 minutes – also quite convenient.
This resort hotel offers a fantastic view of the entire Kobe city. The buffet restaurant on the top floor is excellent, with delicious and abundant food, and the night view is absolutely stunning. It's an ideal choice for both leisure and business travelers.
The hotel's location is excellent, right within the Motomachi shopping street, yet surprisingly quiet. Next door there's a lovely coffee shop with great coffee and delicious bread. Several famous old coffee shops like Nishimura, Kohshodo, Taco, the bakery Riki, and a drugstore are all within a 1-2 minute walk. Daimaru department store is conveniently located at the entrance of the shopping street. It's about a 3-minute walk to JR Motomachi Station, and you can reach Osaka Umeda in about 30 minutes. Sannomiya, Kobe, is roughly a 10-15 minute walk away. This hotel offers easy access to everything.
What's particularly impressive is that the hotel cleans the rooms daily, which is not always common in Japan. Even if you don't require a full cleaning, they'll hang fresh toiletries and towels on your door. Although the room isn't huge, it's perfectly fine for a solo traveler. It's clean, well-maintained, and offers incredible value for money, truly exceeding my expectations and making my trip more enjoyable. The front desk also has staff who speak Chinese, and everyone is incredibly patient and always smiling. The service is truly top-notch.
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9.2/10
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ZZhezidashuA very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.
小小兔媽媽Matsuya is very quiet and very ”Japanese style” authentic hotel to stay! They operate the hotel very traditionally which is great for me - love to experience the indifference. And the meals are the superstar!!! You will never be disappointed with the quality and quantity of the food they provide! Big Big thumbs up to the chefs!!! And finally weird enough to say,the hot spring they have in the hotel is way better than the famous seven onsen people usually comes to the town to visit for! I super recommend people just go to experience hot spring in the hotel rather than bringing your belongings to try out those famous ones outside😆
GGuest UserLocated in the famous Arima Onsen, this ryokan stands out as it boasts its own hot spring source, which is a major draw. The rooms are more spacious and comfortable than other ryokans in a similar price range. Guests can enjoy two private onsen baths for free, both offering beautiful views. The quality of the Kaiseki dinner was exceptional.
GGuest UserThis is my second time staying at this hotel, and I truly feel its location is incredibly convenient. There are Family Mart, 7-Eleven, and Lawson stores all along the street, so you can pop down anytime to grab supplies. Directly opposite is a 24-hour Don Quijote, which is great for buying things and bringing them back easily. It's also a short walk to Sannomiya subway station and the Sannomiya shopping street. This time, I even discovered that you can reach the shopping street in just a few minutes by taking the small road to the right of the hotel. There are various restaurants right on the street in front of the hotel, and the famous Kobe beef restaurants are just at a nearby intersection. The hotel rooms are a decent size, meeting the basic needs of a tourist. I'll probably stay here again next time.
The complimentary coffee and tea after 6 PM, and ice cream before 8 PM, provide a nice relaxed space for guests to chat, which is a very thoughtful arrangement.
On a later day, I had an early morning flight, so I needed to switch to a hotel near Kansai Airport. I checked out around 10 AM and left my luggage at the hotel. The hotel staff were very accommodating; I went out to do some last-minute shopping and had lunch, then came back to collect my luggage, which didn't disrupt my plans at all.
GGuest UserThis was my second stay at the Hotel Okura Kobe, and the service was just as attentive and thoughtful as I remembered. The front desk kindly upgraded me to a higher floor room, which was spacious, comfortable, and offered fantastic views. The breakfast had a wide variety of options and was consistently good. Overall, a perfect experience – I'll definitely choose this hotel again next time!
ちちなみStaying in Kobe for a night, I booked this hotel after reading reviews that it's close to Sannomiya Station and relatively new. It was super convenient coming from Kansai Airport; I took the airport bus directly to the Sannomiya bus terminal, and after getting off, it was less than a 10-minute walk with Google Maps. Getting to JR Sannomiya Station from the hotel takes a maximum of 5 minutes, and the Hanshin Line is less than 10 minutes away – both are very close! There are plenty of dining options downstairs, and a 7-Eleven right next door. If you walk out the main hotel entrance and turn left, there's a cute dessert shop called Dorsia about five minutes away. Plus, it's not far from the Sannomiya shopping district, so you can easily walk there. I forgot to take pictures of the room, but in a double room, there was no problem opening a 26-inch suitcase.
GGuest UserI'm fairly certain this hotel used to be the Daiwa Royal Hotel. I've stayed here many times before, even under its previous name, but this was my first visit since the rebranding. Considering the high price, the amenities provided were quite basic. On a positive note, the complimentary drinks and snacks were a nice touch.
The most significant disappointment was the 50-minute wait for breakfast. Had this not been an issue, my stay would have been far more satisfactory. During peak times, such as the busy summer holiday season, I strongly suggest they consider expanding the breakfast area or increasing its capacity. Despite the wait, the breakfast itself was absolutely fantastic. Unfortunately, this lengthy delay significantly impacted our sightseeing plans for the day.
DdcmcszAbout 15 mins’ walk from Shin Kobe JR. 10 mins’ walk to Sanomiya. Location was ok. The room was not too small. Clean environment, coffee machine and amenities available at lobby.
Had problems with room WiFi the first night. Front desk didn’t have solution upon my phone inquiry. After reporting to CTrip, hours later, a Chinese speaking staff came to my door to help me. And problem solved. The next day, hotel sent a note asking for my feedback on the issue. Which was a professional and nice gesture.
Breakfast was a chain fast food connected to the lobby. Front desk staff can communicate in English. Overall, good experience with this price.
离新神户JR站步行约二十分钟;三宫约十分钟,附近貌似没有地铁站;经济型酒店,房间不算很小,有浴缸;
首晚,下午发现房间Wi-Fi用不了;电话前台只会Sorry;跟携程说了后,晚上有中国员工上门,解决了问题;第二天,酒店还询问反馈;这点还是服务不错,毕竟是喜来登旗下,还是更专业;不像京都的Tokyu Stay Sanjo Karasuma三条乌丸,酒店设施有问题,装没事的。
设施一般,该有的都有;一楼有洗浴用品,调味包大小的一次性牙膏很方便;早晨就是大堂旁边的松屋,要另外买;
前台员工英语可以交流;第一天接待我的眼镜大叔,动作有一点慢,慢慢跟他说还是可以的。整体体验还不错,毕竟价格不贵。
LL W CI found the rooms surprisingly spacious and comfortable for Japan, easily accommodating my needs with great lighting and bedding. I was impressed by the excellent cleanliness and appreciated the professional, English-speaking staff who helped me with local tips and luggage. While I enjoyed the convenient facilities like the private bath areas and free amenities, I did notice some areas where the hotel could update older fixtures or be more consistent with daily maintenance.
SShanqiqianchunWe used this hotel as a base for our trip to Amagasaki. It was close to the station and had all the necessary amenities, so we had a very comfortable stay.
It was a good memory to travel with my family.
Access to Hanshin Amagasaki was just a short bus ride away, so there were no problems.
The hotel staff were also very friendly.
As is common in hotels, it was very dry, but the air purifier provided was clean and we used it without hesitation.
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