This hotel is small but has everything you need. It's comfortable and clean, and the staff are incredibly friendly. They always greet you with a smile and a nod when you enter the lobby, which is a nice touch. On the first floor, they serve a complimentary breakfast buffet in the mornings, which I found to have a good variety of options. At other times, it seems to be available as a reservable study room (I'm not sure if there's a fee) with free tea, perfect for reading or working. Its location right next to Saga Station is super convenient. Supermarkets and restaurants seem to be concentrated in this area, and the bus center is also nearby. Overall, it's a really good value for money hotel. I highly recommend this hotel to anyone visiting Saga for a leisurely trip.
Close to jr station but won’t choose it next time.
Stayed there for two nights as no choice of hotels due to the balloon event.
the twin room is so small and hygiene was not that good, we saw a cockroach in the lobby, probably due to the restaurant next to it.
The facilities are old, it's just an old hot spring hotel, and the transportation is inconvenient. For someone who doesn't know Japanese yen and doesn't know English well, how can he arrange for free pick-up? 1,600 yuan including breakfast and dinner is really not cost-effective. Dinner is a Japanese meal, the food is OK, but I saw the Koreans at the next table eating beef barbecue. The key point is: the waiter asked if I wanted a drink, I asked if it was included in the package, she said: Yes, and recommended beer to me, so I ordered one. As a result, when I checked out the next day, I was asked for money. I was very angry at the time. When I argued with them, they just smiled and put the bill in front of me. I couldn't say anything... Here I would like to remind my friends that Japan is actually very lazy. At that time, I was talking to her with a translator, but she didn't look at the translator carefully at all, and I didn't know if it was intentional. Now the Japanese are also broken. They will recommend you some expensive and useless things. Remember not to recommend anything. This trip to Japan overturned my previous good impression of Japan.
The Hotel is very accessible. 2 minutes walk from Tosu station. There is also Lawson beside.
The hotel is very clean and quiet. The staff are welcoming and some can speak English. The food from the restaurant is delicious.
I recommended traveling to Ureshino bus center (not interchange*) by bus from Hakata bus terminal if you weren't driving. I stayed in their standard room type. Bathing at their shared onsen was an experience. The facility was very clean. Ureshino onsen water would be what you came here for. The amenities were nice too. They offered excellent breakfast at 2,200 yen. It was a buffet line using local ingredients. While in the area try Yococho, izakaya sampo, and buy some ureshino green tea.
Saga doesn't have a vast selection of hotels. Traveling with my parents, I picked this one for its Japanese-style room, hoping they could experience sleeping on a tatami mat.
When we arrived, it wasn't yet check-in time. However, the hotel kindly allowed us to complete the check-in formalities and store our luggage. We then headed straight out to explore the nearby Prefectural Office and grab some lunch.
Upon our return in the afternoon, we simply collected our room key and went directly upstairs. Our luggage had already been conveniently placed in our room.
The room wasn't particularly large; it felt a bit cramped for three people. We coordinated with the front desk before heading out for the evening, and they came in to lay out the futons while we were gone.
Breakfast is served on the first floor. Looking at the price displayed at the entrance, I'd say it wouldn't offer great value for money if purchased separately.
Additionally, as Saga isn't a very bustling city, if you're particular about dining options, staying closer to the station might be more convenient.
Just a 2-minute walk from JR station, located right on the shopping street with plenty of great food and shops nearby. The room was clean, and the service was warm and welcoming. They even have shared laundry machines, a dryer, microwave, and a fridge, which was a very thoughtful touch. Breakfast was simple, just milk and bread, but it tasted good. It would be even better if there were more options.
We drove 1.5 hours from Hakata to this hotel, quick far away. The osen hotel is pretty large and have public and private osen bath to choose from.
Originally we booked the room with hot spring both but have been checked into a different room with a separate bath tub only. The hotel insisted this is the same room type and need to charge additional charge to upgrade to the better room that can have a separate hot spring bath.
I called Trip.com and they admitted that there is some confusion on the room type and has agreed to pay for the extra charge to upgrade to the better room.
So finally we paid the upgrade charge and moved to the better room with the hot spring bath. So overall it was still a very good experience. Thanks for Trip.com’s commitment to get the customer a better experience.👍🏻👍🏻👍🏻
On my recent 8-day solo trip to Japan, among all the hotels I booked, yours was the most expensive and the one I had the highest hopes for. However, my actual stay was incredibly disappointing. This significant letdown compels me to provide serious feedback — your hotel utterly betrayed my trust.
Two weeks before my trip, I booked a sea view room at your hotel via the Trip.com app and specifically requested a high-floor sea view room in the booking notes. My primary goal was to ensure a superior sea view experience during my stay. I later found out that your hotel's guest rooms are located on floors 4-9. However, upon check-in, the front desk directly assigned me the lowest available room on the 4th floor. This completely contradicted my primary request when booking and significantly diminished the value of a 'sea view room'.
Upon realizing the issue, I immediately contacted the front desk, hoping to be moved to a higher floor, even just a few floors up to improve the sea view. However, I was informed that 'an additional fee would be required to switch to a higher floor.' This left me particularly incensed:
1. If your hotel has a tiered pricing structure for sea view rooms based on floor level, this policy should be clearly stated on the booking page, including the 'total range of guest room floors' and the 'floor range included in the corresponding price,' rather than concealing crucial information and misleading consumers. To demand extra payment only after check-in clearly demonstrates a lack of integrity.
2. I booked two weeks in advance and specifically noted my high-floor preference; this was not a last-minute, unreasonable request. Even if an adjustment wasn't possible due to full occupancy, a reasonable explanation should have been provided. However, the front desk offered no further explanation, simply presenting 'paying extra' as the only solution. This dismissive and profit-driven service attitude starkly contradicts your hotel's premium pricing and positioning and undermines guests' trust.
Your hotel projects an image of 'quality service' through its high pricing, yet in reality, it conceals information and implicitly demands extra payment. This is completely unacceptable to me. I strongly urge your hotel to address the following issues:
1. Disclose your floor-based pricing rules to provide a transparent booking environment for consumers.
2. Issue a formal apology to me for this service failure and optimize your front desk service procedures to prevent future guests from experiencing similar issues.
Free welcome drinks are available,car parking is free.hotel quite old and breakfast is typical Japanese style.bit far to the restaurants
Very Good
178 reviews
8.2/10
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DKK 169
per night
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8.4/10
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GGuest UserI recommended traveling to Ureshino bus center (not interchange*) by bus from Hakata bus terminal if you weren't driving. I stayed in their standard room type. Bathing at their shared onsen was an experience. The facility was very clean. Ureshino onsen water would be what you came here for. The amenities were nice too. They offered excellent breakfast at 2,200 yen. It was a buffet line using local ingredients. While in the area try Yococho, izakaya sampo, and buy some ureshino green tea.
AAmberriver82On my recent 8-day solo trip to Japan, among all the hotels I booked, yours was the most expensive and the one I had the highest hopes for. However, my actual stay was incredibly disappointing. This significant letdown compels me to provide serious feedback — your hotel utterly betrayed my trust.
Two weeks before my trip, I booked a sea view room at your hotel via the Trip.com app and specifically requested a high-floor sea view room in the booking notes. My primary goal was to ensure a superior sea view experience during my stay. I later found out that your hotel's guest rooms are located on floors 4-9. However, upon check-in, the front desk directly assigned me the lowest available room on the 4th floor. This completely contradicted my primary request when booking and significantly diminished the value of a 'sea view room'.
Upon realizing the issue, I immediately contacted the front desk, hoping to be moved to a higher floor, even just a few floors up to improve the sea view. However, I was informed that 'an additional fee would be required to switch to a higher floor.' This left me particularly incensed:
1. If your hotel has a tiered pricing structure for sea view rooms based on floor level, this policy should be clearly stated on the booking page, including the 'total range of guest room floors' and the 'floor range included in the corresponding price,' rather than concealing crucial information and misleading consumers. To demand extra payment only after check-in clearly demonstrates a lack of integrity.
2. I booked two weeks in advance and specifically noted my high-floor preference; this was not a last-minute, unreasonable request. Even if an adjustment wasn't possible due to full occupancy, a reasonable explanation should have been provided. However, the front desk offered no further explanation, simply presenting 'paying extra' as the only solution. This dismissive and profit-driven service attitude starkly contradicts your hotel's premium pricing and positioning and undermines guests' trust.
Your hotel projects an image of 'quality service' through its high pricing, yet in reality, it conceals information and implicitly demands extra payment. This is completely unacceptable to me. I strongly urge your hotel to address the following issues:
1. Disclose your floor-based pricing rules to provide a transparent booking environment for consumers.
2. Issue a formal apology to me for this service failure and optimize your front desk service procedures to prevent future guests from experiencing similar issues.
AAliceLiuThe rooms are comfortable and very clean, the location is convenient, and the hotel facilities are complete. The hotel staff, in particular, are all super nice and lovely! Two charming young ladies had sweet smiles and were very welcoming; Mr. Matsufuji was incredibly supportive and helpful, solving our problems and ensuring we had a worry-free trip. There was also a kind foreign gentleman who was always ready to assist. In short, Fairfield's service left us with unforgettable memories, and these wonderful staff members are why we would choose the Fairfield brand again. Highly recommended to anyone visiting Ureshino.
GGary HKGWe drove 1.5 hours from Hakata to this hotel, quick far away. The osen hotel is pretty large and have public and private osen bath to choose from.
Originally we booked the room with hot spring both but have been checked into a different room with a separate bath tub only. The hotel insisted this is the same room type and need to charge additional charge to upgrade to the better room that can have a separate hot spring bath.
I called Trip.com and they admitted that there is some confusion on the room type and has agreed to pay for the extra charge to upgrade to the better room.
So finally we paid the upgrade charge and moved to the better room with the hot spring bath. So overall it was still a very good experience. Thanks for Trip.com’s commitment to get the customer a better experience.👍🏻👍🏻👍🏻
YYifan63There is a direct bus from Takeo to the hotel entrance, or you can take a bus to Ureshino Station to reach the hotel. The hotel is 10 stories high and is the tallest building in the area. It is very eye-catching. There is a tea and rest area on the ground floor. All toiletries must be taken to the room on the ground floor. The hot spring is on the 10th floor. It is divided into indoor and outdoor areas. The outdoor scenery is very good. You can enjoy the city scenery while taking a hot spring bath.
GGuest Uservery lovely place! it is new (opened in July 2025). The service from when your car is in the porch (There's a valet), till check out, it was perfect. The onsen was great. It's not as warm as the others but it makes staying in the onsen longer possible. Was pleasantly surprised about the complementary dinner and breakfast! Dinner was great and was paced out so it was just nice. For breakfast it was a buffet spread that was great! I love the selection and freshness. It is in between mountains so the drive might be long but so worth it for the price
GGuest UserThe Hotel is very accessible. 2 minutes walk from Tosu station. There is also Lawson beside.
The hotel is very clean and quiet. The staff are welcoming and some can speak English. The food from the restaurant is delicious.
AAnonymous UserClose to jr station but won’t choose it next time.
Stayed there for two nights as no choice of hotels due to the balloon event.
the twin room is so small and hygiene was not that good, we saw a cockroach in the lobby, probably due to the restaurant next to it.
MMeijingmeishiwodouaiThis hotel is small but has everything you need. It's comfortable and clean, and the staff are incredibly friendly. They always greet you with a smile and a nod when you enter the lobby, which is a nice touch. On the first floor, they serve a complimentary breakfast buffet in the mornings, which I found to have a good variety of options. At other times, it seems to be available as a reservable study room (I'm not sure if there's a fee) with free tea, perfect for reading or working. Its location right next to Saga Station is super convenient. Supermarkets and restaurants seem to be concentrated in this area, and the bus center is also nearby. Overall, it's a really good value for money hotel. I highly recommend this hotel to anyone visiting Saga for a leisurely trip.
GGuest UserAfter booking the hotel, I was hesitant and worried that it would be bad. I was pleasantly surprised when I arrived at the hotel! Everything is better than expected ^_^Small but beautiful! The front desk staff are friendly and attentive. There was a young man from China at the front desk who gave a detailed introduction to the hotel facilities, dinner reservation times and some sightseeing suggestions in Chinese. On Chinese New Year's Eve, I met a Japanese lady at the hotel front desk (who spoke very fluent English) who gave guests free drinks to celebrate the New Year, which made people feel cordial and warm. There are few people in the hotel's hot springs and they are very clean. Basically every time I go, the restaurant is reserved;) Dinner is a major feature of the hotel and worth experiencing. Although the ingredients don't look amazing, they are actually carefully prepared and high-quality ingredients. The cooking method is not very flashy, which is probably the characteristic of Ureshino. I ate every meal until I couldn't finish it. The Saga beef melts in your mouth, the tiny pufferfish is extremely delicious, the crabs are sweet and plump...^_^The soup tofu for breakfast is soft, glutinous and smooth in the mouth, without any beany smell, and the rich bean aroma is unforgettable.
The appearance picture of the hotel on Ctrip’s official website is different from the actual one! This is actually the first photo I took of this! Much better than what is shown on the official website! Best hotel for traveling with parents!
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