I stayed one night at this hotel, which is conveniently located near the train station and feels fresh and new. The on-site restaurant serves dinner, and we tried the sukiyaki — it was absolutely delicious and definitely worth a try, even if the price is on the higher side. Overall, I had a very pleasant experience and would happily choose this hotel again when visiting Zao.
Really good location and room is cozy I like it. Dont expect a good television it was a small monitor but you dont use it anywayz i like the place and had a comfortable stay. My restroom has a small in the sink but it’s bearable
This hotel is located conveniently. There are railway stations and bus terminals near. You can use this hotel as a base and visit other places by public transport. Some travelers live in this hotel and go to Zao Onsen ski resort for skiing or snowboarding. There are a lot of places to eat or go shopping.
Great location, clean room that matched the pictures. All amenities were provided. The only downside was the parking; it's available but comes with an extra charge. Breakfast was decent, and the staff were lovely and very helpful.
The hotel location is excellent and very convenient.
The room is also very spacious and comfortable.
However, one thing we were slightly disappointed with was that our request for two extra bottles of water was declined by the front desk, as they mentioned only two bottles are provided per day. We’re not sure if this is a standard policy across hotels in Japan.
Overall, we were still very satisfied with our stay.
My biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
The hotel is right next to Yamagata Station, with a direct connection. You take the express elevator from the second floor of the building up to the 24th floor, where the front desk is located. The room was clean, quiet, and well-equipped. From the station's exit, you can walk to the East Exit where the bus terminal is, offering buses to Zao Onsen and Sendai. The food court and shopping area nearby are also very convenient.
A very neat and clean hotel
Breakfast buffet was good even though it is not something fancy but I like the food.
The hotel has a coin washing machine and dryer which could help us to do our laundry
The hotel has free parking, which is a big thumbs up, you can park in the parking lot behind the hotel, then take a ticket to reception and plug it in, you can park until the next morning, and the famous and delicious Mizawa beef next morning to the hotel
This hotel contains hot spring, which can relax after long trip. It also provides free shuttle to Tendo station, I enjoy living here.
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75 reviews
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GGuest UserWhat a gem of a place! The special thing about this place is that there are 5 private outdoor onsens as well as a gender-segregated public bath and one mixed gender outdoor bath (for this one, you need to wear a bathing suit). If you are shy of exposing yourself or like taking photos, then those 5 private outdoor onsens are just perfect. I went in the autumn, which is cooling already and I can imagine what a treat it will be in winter with all the snow.
The hotel is located almost to the top of the hill. Either drive or call them ahead and they will pick you up and drop you off in the vicinity.
My room is quaint and Japanese-styled. I didn't pay for the meal package as I knew I'd would be busy trying out all the onsens available. They are all open 24hrs. By the way, private onsen number 1 and 5 are the best and most picturesque!!!
I'm doing all a favor and posting all the pictures of the private onsens.
GGuest UserI stayed one night at this hotel, which is conveniently located near the train station and feels fresh and new. The on-site restaurant serves dinner, and we tried the sukiyaki — it was absolutely delicious and definitely worth a try, even if the price is on the higher side. Overall, I had a very pleasant experience and would happily choose this hotel again when visiting Zao.
AAnonymous UserMy biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
GGuest UserThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
GGuest UserAs it is a long-established luxury inn, there are no problems with the facilities or the service.
However, one thing that bothered me was that I had to wait a long time for dinner when I went to the dining room at the designated time. There were no strings to fasten the sleeves of the yukata anymore. It may have been a coincidence, but it was a great disappointment for a luxury inn that I rarely go to.
GGuest UserGood location, clean and nice peaceful hotel. Connected with S mall and has bus station outside. Close to Tsuruoka station by foot. The onsen or hot bath was okay, bit outdated. The outside hot bath was closed and dry sauna was warm. Breakfast waa good.
ZZoeAbsolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
GGuest UserOverall a practical hotel close to the slopes, room was simple but fine. Free shuttle provided which proved very convenient. Breakfast was good with different options both Japanese and western styles. Staff was helpful especially the Japanese personnel and the young lady in the breakfast room however there was one Indian-like man who was not really hospitable, never smiling and never talking (no hello, nothing at all) staring at you which made me uncomfortable.
NNetotrevinoWoah! This is one of the best ryokans we’ve been to. The staff was super attentive and could speak some English, the rooms were amazing (see the photos!). The onsen in the room was fantastic so there was no need for us to go to the public or private onsen downstairs.
The hotel is located 3 minutes away from the bus station and conveniently situated near everything. We’ve stayed at other ryokans but this one was top notch! We strongly recommend to stay at this place and will try to come back again with friends and family. Oh! The food was wow, too! We had breakfasts and dinners included and the sukiyaki dinner offered Yamagata A5 meat which was to die for. Breakfast was also great!
啾啾啾啾啾啾The accommodation is about a 10-minute walk from the station, which is a bit more difficult when it snows. It seems that he provides parking lot, which is more suitable for people who drive.
There is also a large supermarket within a 10-minute walk nearby, which is very convenient.
The baths for men and women are separate, so you don't have to wait for a long time, which is very convenient! Very recommended
There is a free bar and snacks downstairs which is a good deal.
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