Great location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
Hotel near Teluk Cempedak,Kuala Kuantan100% of visitors choose this area
YYANGSONG TEO2026.02.22
We recently stayed at Hyatt Kuantan and, unfortunately, the experience did not meet the usual standards I associate with the Hyatt brand. While the property has a good location and overall potential, the hotel itself appears somewhat aged and clearly in need of refurbishment and modernization. The F&B offerings lacked creativity and refinement. The menu selection felt rather basic, and the presentation and variety did not reflect the elevated dining experience typically expected from Hyatt properties elsewhere. There is definitely room for improvement in both quality and innovation. Front desk communication was another area of concern. Response time was slow, and coordination appeared inconsistent, resulting in unnecessary waiting and minor confusion during check-in and inquiries. Housekeeping standards were also below par — room upkeep felt average at best, with details that were not attended to carefully. Overall, while the hotel may still serve as a functional stay option in Kuantan, the level of hospitality and service fell short compared to other Hyatt properties I have experienced. With proper upgrades and service improvements, the hotel certainly has the potential to better align with Hyatt’s usual brand standards.
My stay at this hotel was, overall, very satisfying. The entire process, from check-in to check-out, went smoothly, leaving me with a great impression of my accommodation.
First off, the hotel's location is incredibly convenient, with easy access to transportation. There are also plenty of restaurants and shops nearby, making daily commutes and dining a breeze. Upon entering the lobby, I was greeted by a clean, tidy, and comfortable environment, exuding a quiet and welcoming atmosphere. The front desk staff were very friendly and efficient with the check-in process, patiently answering all my questions, which I found very thoughtful.
I was also quite pleased with the room. It was clean and well-maintained with a sensible layout. The bed was soft and comfortable, ensuring a good night's sleep. The in-room facilities were comprehensive, with the air conditioning, hot water, and Wi-Fi all working perfectly and conveniently. The cleanliness was also excellent; everything looked neat and fresh, making for a reassuring stay.
Furthermore, some of the hotel's amenities added to the positive experience. The breakfast selection was quite varied, offering both simple Chinese dishes and some Western options, and the taste was pretty good. The restaurant environment was clean, and I found it quite relaxing and comfortable to dine there in the morning.
Of course, there's always room for improvement, for example, better soundproofing would be ideal. However, overall, my stay was still very pleasant. From the environment and service to the overall value for money, everything met a very satisfactory standard.
All in all, it was a comfortable and enjoyable accommodation experience. If I have the chance to visit this area again in the future, I would still consider choosing this hotel and would happily recommend it to friends looking for a place to stay.
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
Strategically located near Menara 188, trendy coffee shops, and the Kuantan riverfront. The price is reasonable and the service is excellent. This is my second stay here, and I will definitely return again.
We had a very enjoyable stay at the AC Marriott Hotel. The pillows and bed were incredibly comfortable, allowing me to sleep soundly throughout the night. The breakfast spread was quite simple, but it was sufficient and satisfying. The staff were highly professional and showed excellent hospitality. I will definitely be coming back again.
The hotel is located right next to the beach, offering a relaxing resort atmosphere. It has been refurbished, so everything feels modern and comfortable.
The service from the staff is excellent, making the stay even more pleasant. There are also plenty of food options nearby, so you don’t have to travel far to find something to eat.
Free parking is available, and valet service is also offered starting from RM68 per day for cars and RM48 per day for motorcycles.
The swimming pool is clean and comfortable, though proper swimwear is required.
Overall, I am very satisfied with my stay and would recommend it for a relaxing beachside getaway.
We had a wonderful stay at this apartment! The unit was very clean, spacious, and comfortable ,perfect for a short getaway or even a family stay. The interior was modern and well-maintained, and all basic facilities were complete and functioning well.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
We went as a family of 3. The room was nice. Very convenient for family trip coz the hotel provided breakfast too..and not forgetting their designated parking spaces at the back area of the hotel. We didn't have to pay extra parking fee. The location is very close to Kuantan city centre's attractions. At night, we went to explore the mural arts..awesome..we met malay, chinese & indian families..we helped each other to take photos..had good laughed too! We also went to the food festival near Benteng @ Sg Kuantan area close to menara 118. Loads of food choices there too. Spoilt for choice as there were lots of eateries to go to but unfortunately not enough time. Kuantan we will be back sooner or later.
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8.8/10
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8.3/10
Very Good
GGuest UserHmm, how do I put this? At this price point, you can't expect top-notch service, ambiance, or facilities, but for what you pay, it's decent. The room did have a bit of a damp smell. I was shopping at the outlet mall for a long time, so I didn't want to stay up in the mountains and chose this cheaper hotel nearby. Since I was only there for a few hours at night, it didn't really matter. The room was surprisingly spacious, actually, very big. It had a living room and two bedrooms, but I was only traveling with one child, so I didn't even use the smaller room. The small room had no windows and was quite damp; it probably wouldn't be very comfortable to sleep in. However, the main room was perfectly fine – the bed was large, the room itself was big, and it even had an en-suite bathroom.
MManmanlyThe hotel felt like a quiet, secluded haven. We booked a beach villa, and they even accommodated our request for a room with a great view. There were many sharks by the jetty, and we could snorkel right outside our room to see plenty of fish and small sharks. The hotel food was good, though a bit pricey. The room design was truly impressive, with front and back doors offering different views, and we even saw many playful monkeys. The cleanliness was absolutely spotless! It also came with a separate vanity table, which turned out to be perfect for our child's homework.
The only letdown was the spa. For a hotel that markets itself as a spa destination, the spa rooms were chilly and damp. The therapist was simply awful; she even stopped massaging me when I fell asleep??? I definitely do not recommend getting a spa treatment at this hotel.
MMystery solvedThe stay was good, clean, and easy access to the mall, casino and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong
LLV20The room is clean and spacious with comfy bed. They have heated pool too but if you ask me will i come again? the answer is probably No. Its not cold, not foggy.The hotel is located below gohtong jaya.
Reason: Parking is limited, to access the pool is like a maze, i was from wing D and going to the pool is so complicated. Small swimming pool and mostly pack. Breakfast was average, the dont have the special teh tarik that i usually get in other swiss garden hotel..The egg station has long queue.
What made me unhappy the most is they only provide one shower gel and when i called in to request for another, they did not bring it at all. Disappointed..
AAriel NajmiReview: Copthorne Cameron Highlands
Stayed here after booking through Trip.com and managed to get a really good price, definitely worth it for the value.
The highlight of my stay was the beautiful view from the balcony. The scenery was very calming, especially with the cool Cameron Highlands weather – memang best untuk relax. The room was comfortable and spacious, plus having a bathtub made the stay even more enjoyable.
Check-in and check-out process was smooth and hassle-free. Staff were friendly and easy to deal with, which made everything more convenient.
Parking was also easy to find, which is a big plus. The location is very strategic as it is close to Kea Farm and other attractions, so senang nak jalan-jalan without needing to travel far.
Overall, the hotel offers a peaceful environment with nice views, good facilities, and a convenient location. Definitely a good choice for a short getaway in Cameron Highlands.
Rating: 8.5/10
WWanee ZulkifliMe and my husband booked this hotel for our staycation before Ramadan start. The price offer affordable with our budget since we went there during school holiday and CNY. We choose superior room which located in front of the pool. The resort are huge/big, a bit classic since the room interior quite oldies. I guess it's true this resort was build on 1987~ somewhere. The resorts well maintain, the staff are welcoming, polite, good PR with guests inquiries. The resort have great access to the beach that you may walk from the room/pool/restaurants. They have 2 pools, the one are surround by the villas/superior room and they have pool theme park (small theme park), require to wear the bands (will provide during check-in), the kids definitely enjoyed playing at the pool so do adults too. The other side of theme park pool, the have pool facing the beach and besids the restaurant, and of course their lifeguard always monitor the guests in pool area. There so many type of rooms you may choose in future. Furthermore, their breakfast menus are satisfied to enjoy, staff that always ready to clean up once guest finished their meal. Overall it's very comfy, nice and beautiful resort to choose for staycation/holiday. Definitely will come again in future.
AAnonymous UserGenting Highlands is a fantastic summer escape. While the rooms are on the smaller side, they're still quite comfortable and clean. The staff are very efficient. First World Hotel at Genting is definitely worth a stay.
GGuest UserRoom is nicely decorated for kids, bringing holiday vibes. Room is clean, with 2 queen beds is just nice for families with children. Location is good, near the main attractions of Genting Highlands: theme parks, malls and restaurants.
HHAFIZAH BAHRINThe hotel was dirty. When I checked in around 3 p.m., there was hair in the room and the bathroom had an unpleasant smell. The staff were quite unfriendly and did not explain things properly. Lastly, the hotel felt creepy and uncomfortable. 🥲
DDorisExcellent service , sales manager Sarah , offered faboulous service , Christmas brunch in picnic ground near by Boh tea plantation . Beautiful view good tourist guide Madi- a naturalist , give us lots of knowledge in this highland . F n B manager Ravi arranged good local food . This is one of our best stay, enjoy excellent hospitality from the hotel
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