This is one of the most upscale hotels in Samarkand. The staff are incredibly attentive and meticulous, and the food is also excellent. The hotel also features a lovely garden where you can dine, making for a truly wonderful experience.
Very quiet cozy place to stay. Recommended for solo traveler. It’s new and clean, and has Uzbekistan style. I liked the wooden decor. The bath room is small but ok. It’s located in the center but not in the middle. Need a short walk to Registan. Don’t miss the sign on the street, entrance is a bit hidden. Good breakfast start at 8AM
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.
It's a cozy hotel that makes you feel the central Tashkent of the Silk Road.
I recommend the atmosphere beyond expectations than I thought.
It's a superb view of the rooftop terrace.
The friendly and beautiful smile of the staff is also the best.
It is a hotel I would definitely like to find again.
The hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.
Отель - небольшой. Находится практически в центре. До основных достопримечательностей Самарканда (Регистан, Сиаб, Шохи-Занда, Гур Эмир, Биби-Ханум) на такси минут 10 и 15-25 тыс сум, в зависимости от времени. Рядом в соседней двери - хорошая самса (популярное место, местные часто сюда наведываются). В шаговой доступности много магазинов и ресторанов. Минусы - отсутствие холодильника в номере, маленькая душевая, очень простой завтрак. Из плюсов - персонал всегда старался помочь, на ТВ кроме многих русских каналов есть также YouTube (не часто встретишь). Разрешили бесплатно поздний выезд (в 17 вместо 12). Отель - в целом рекомендую, за свои деньги - отлично.
We stayed at this hotel for a few days as a couple and had a pleasant experience. The hotel is new, modern, and comfortable. Although it’s located a bit outside the city center (around 15 minutes by taxi, costing about 30,000 UZS), the area around it is quite charming – a newly developed park zone with music fountains, restaurants, photo spots, a water park, and canals. The staff were always friendly and helpful, and the breakfast was varied and enjoyable. Overall, a nice and comfortable place to stay.
On my last day of independent travel in Samarkand, I had an 8 AM train, so I wouldn't be able to make breakfast. I informed the front desk in advance to prepare the check-in certificate (the small slip of paper) for me in the morning. This is a Uzbekistan regulation; if you've been traveling here for more than three days, border control might randomly check your accommodation certificates from hotels and guesthouses when you exit the country. They also prepared a packed meal for me. The staff member on duty in the morning quickly sorted everything out. Since this hotel is located on a pedestrian street, arriving and departing by ride-sharing service requires going to a spot not far diagonally across from the hotel, then passing through a small gate to a back street to pinpoint the pick-up/drop-off location. For arrivals, contact the hotel beforehand, and they will email you the details. For departures, some ride-sharing drivers might get confused and have trouble finding the spot. It's usually not a big deal, but when we left in the morning, it happened twice, and we almost had to ask the front desk staff to call a car for us.
The service attitude is very good, the breakfast is good, the location is close to Regis Plaza, the environment and hygiene are good, and the supplies are also OK. The key is that if you like sauna, it is worth the money. The private sauna space is clean and sanitary, and tea is ready. This is also where I felt comfortable this time.
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GGuest UserThis is absolutely stunning! A very stylish hostel, decorated with great taste. We had a private room. I work in the cultural sector, at a museum, and I felt like I was among like-minded people who understand and appreciate the past, retro style. Vintage furniture, a lampshade, a table made from a sewing machine, nightstands made from radios, a floor mirror. All this in the heart of the tourist district, next to the Bibi Khanum Mosque. A lovely breakfast in the lovely courtyard. If I go back to Samarkand, I'll definitely go there!
MMladenowskiWe were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
KKevin-SchmidtReally enjoyed my stay here. The location is great, just about a 10-minute walk to Registan, with a few restaurants and stores nearby. The staff were incredibly friendly and helpful, even helping us get things delivered that we couldn't find on Yandex. They have cold beer available as well, which is a really great bonus in a place like Uzbekistan. Their sauna and cold pool were lovely and clean and an amazing way to detox the body during the hot summer days. Will definitely return to stay here on my next trip to Samarkand!!
ООлеся Ш.The room itself is like in the hotel photo, very spacious, beautiful, high ceilings. The bathroom is clean, small, but quite comfortable. Huge bed 2x2m. There is air conditioning, hair dryer works. Of the minuses - the windows overlook the road, and the roads in Samarkand (maybe specifically in this area) are very, very loud, there is an endless stream of cars that never stop honking. It's okay at night, but in the morning even with the window closed you won't sleep for long - if that's important to anyone. Well, and the entrance to the hotel is through the catering hall, but this is probably not so important. Breakfast is there, in the catering hall - continental.
AAnonymous UserThis is one of the most upscale hotels in Samarkand. The staff are incredibly attentive and meticulous, and the food is also excellent. The hotel also features a lovely garden where you can dine, making for a truly wonderful experience.
CCameo19Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.
KKeaihouziThe hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.
SSylvia TeohI didn't take pic of the room as it is basic but spacious enough. The hotel is strategically located in between various sightseeing sites. For travellers who opt for tram and bus, you choose the right location because opposite the hotel just accross the road, there is a tramvay stop and bus stop. Tramvay goes to and for the main train station if you are departing for Tashkent or Bukhara. While bus goes around the city. Take bus 22 to go around the city area such as Registan centre. Take bus 31 to and for airport. Really convenient, affordable, and I highly recommend it.
FFrankdexingnangFacilities: The room was quite large for a family room, but the bathroom drain was terrible, overflowing whenever I showered. The hotel is generally dated, but its location is excellent, less than 500 meters from Kistan Square.
Cleanliness: My biggest complaint was the cleanliness. Upon check-in, I discovered the bed linen hadn't been changed. The cleaner was incredibly lazy, only coming once during my three-day stay.
Environment: On our first night, I was disturbed by a barking dog. After I requested it, they moved it away.
Service: The best thing about this hotel was the front desk staff, who were very polite. The breakfast service was also excellent.
Yyz6568On my last day of independent travel in Samarkand, I had an 8 AM train, so I wouldn't be able to make breakfast. I informed the front desk in advance to prepare the check-in certificate (the small slip of paper) for me in the morning. This is a Uzbekistan regulation; if you've been traveling here for more than three days, border control might randomly check your accommodation certificates from hotels and guesthouses when you exit the country. They also prepared a packed meal for me. The staff member on duty in the morning quickly sorted everything out. Since this hotel is located on a pedestrian street, arriving and departing by ride-sharing service requires going to a spot not far diagonally across from the hotel, then passing through a small gate to a back street to pinpoint the pick-up/drop-off location. For arrivals, contact the hotel beforehand, and they will email you the details. For departures, some ride-sharing drivers might get confused and have trouble finding the spot. It's usually not a big deal, but when we left in the morning, it happened twice, and we almost had to ask the front desk staff to call a car for us.
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