Business travel Hotels in Illinois, United States

It's fine for where and what it is. Unfortunately I waited forever at the airport for the shuttle and it never came so I had to hop on a neighboring hotel's shuttle and then walk over. BECAUSE I GUESS THE SHUTTLE DRIVER NEEDED HIS AFTERNOON NAP.

In my last three stays in this hotel, I have seen nothing but unprofessionalism and even harassment. I have stayed in this hotel many, many times in the past. In recent years, this place has become like a truck-stop. Let me first give you a brief summary of the recent owner’s cost-cutting operations: The hotel provides a soap which is about an inch and so thin that with one hand-wash it disappears. Pretty insane. I had to walk to a Target to buy soap so I could properly clean myself as a human being. The so-called breakfast is a joke to say the least. Even coffee is nothing but brown water now. Even napkins have transformed. Restaurant/bar is also another disaster… Elevators were not working when I was there (for inspection) but there was not a single apology from the hotel. Upon return from Turkey the other night, I also found out that they there was no longer a shuttle pick up from Terminal 5. I had to take a taxi. I am a world traveler and I can list many other cost-cutting details here but let me come to my biggest issue: With my World of Hyatt membership status, I was given a 2:00 pm check-out on February 10. It was about 11:45 am. I was on the phone trying to arrange something urgent for the earthquake victims in Turkey. Someone started to pound on my door (I had “do not disturb” sign on), she was literally screaming! I opened the door… She was still screaming saying that I had to leave. I said to her in the middle of my phone meeting: “I am having an emergency call now and I have a 2:00 pm check-out. I also showed her my sign at the door. After that she left me alone… Before I left for my flight, I shared some of this experience with some workers in the hotel. They said: “She treats us worse. She is the owner…” I have decided not to stay in this place anymore as it has nothing to do with the Hyatt experience. I am also thinking about taking legal action against this property for violating my privacy. I have seen some hotels in China like this but never anywhere else. The name “Hyatt” should not be associated with this family-operated “hotel.”

We missed a flight, were stuck in Chicago, and booked a night here and couldn’t have been happier. Jennifer at the front desk helped with getting dinner picked up and delivered and everyone treated us great. Indian restaurant delivered late.

My family and I arrived around 330AM on a Friday night/Saturday morning. Service: 4/5 The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work. Rooms: 3/5 Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay. Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.

My 2 friends and I chose this hotel due to its proximity to Oak Park. We wanted a suite with a living area with a sofa bed separate from the bed room. Unfortunately when I pulled out the sofa bed for the first night, I realized the mattress wasn't very comfortable. We were tired and I decided to deal with it. I received a text Saturday morning inquiring about our stay. I texted back that the mattress was not very comfortable on the sofa bed and asked if it could be replaced. I quickly received a text back that said unfortunately they didn't have any new mattresses, but would bring me a second mattress to put on top of the first one. That made the bed much more comfortable the 2nd night. While this hotel needs new sofa bed mattresses, they responded to me quickly and honestly and did what they could to improve the situation. The price we paid for 3 people for 2 nights was very reasonable. There was a hot breakfast both mornings that met our needs. We had dinner on Friday night at the attached Uno Pizzeria. The food was very good and the waiter couldn't have been nicer. We had enough food left over for dinner Saturday night after a late lunch. The room had a microwave and refrigerator. All of us were pleased with our accommodations and would return.

This hotel is a far cry from the one advertised on the website. It needs a deep clean, making for a only bearable stay if you're never planning on being in the room aside from sleeping. However, the beds are not comfortable so I can't say sleep was easy come by either. Definitely bring shower shoes to wear - no bare feet on that carpet! The front desk staff do a good job selling you on downloading the hotel app, but do not be duped into thinking you might get a free night after gaining the right number of points via the app. You only get this if you make a whole new booking with a special rate from the company. This is not what the front desk clerk told me when I checked-in and I wouldn't have bothered joining if I'd been told the truth, as I never plan on staying at this hotel or with this chain again. (I wonder why I was told a falsehood...!) While the location is great, I'm not sure it's worth the money to stay here. I'd rather have paid more for a nicer experience, or booked father afield for a cleaner more pleasant hotel.

Recommended! Feeling of Marriott quality (under their theme ”Residence Inn”). Large fresh rooms with separate living room and bedroom and the possibility to cook yourself if necessary. Micro, large fridge, crockery and hob. The hotel is centrally located in the area known as the ”Loop”. Close to the subway that goes to/from O'Hare airport (blue line), close to Millennium park (Cloud) and Willis tower. The street outside is a fairly quiet street with high-rise buildings opposite. A Seven Eleven is on the street corner and it is close to Mc Donalds. The hotel also has a restaurant with a separate entrance from the street or via elevator from the hotel (the elevator at the far end of the corridor). The street level entrance has a smaller lobby with a caretaker. Says hello sometimes but otherwise doesn't make a big fuss. Elevators take you up to the reception. The staff at the reception are nice. There are plenty of lifts next door which then take you up to the rooms. In the reception there is also a very small kiosk with snacks and some soft drinks, wine. If you continue from the reception you come to larger areas where you can sit down and just outside there is a bar. Even further in are tables and chairs where the breakfast buffet is also served. The breakfast is bigger than in most hotels (though not up to Scandinavian or English standards). The breakfast was nice and the staff refills all the time. The hotel corridors are well-kept and carpeted. We had booked a ”1 bedroom suite, 2 queens” (40 square meters), as the room is called on the hotel's own website, but on hotels.com (Expedia) it is called ”suite 1 bedroom, 2 queens”. The hotel has slightly different rooms and different bed types. Although all with a kitchen and sofa (praise). Remember to have a credit card because the hotel, like most, takes a deposit that is released within a few days. The room feels fresh and well-kept. Goes in light colors, white, light beige, better than many other American hotel rooms which can be very dark. Brown furniture interspersed with light colors on the sofa and red color on armchair. Inside the door is the kitchen, large refrigerator, stove (2 pieces) with fan, kitchen cupboard with crockery, dishwasher, sink, Micro and a bar counter where you can sit and eat. Then the room (the living room part) continues with a sofa, coffee table, armchair, floor lamps, desk and a chest of drawers on which the large flat screen TV stands. From the room there are sliding doors into the bedroom area, which in our room consisted of 2,160 cm beds with accompanying bedside tables. Here, too, there is a flat-screen TV attached to the wall. You can connect the sound from your phone to the TV. The beds are comfortable and there are plenty of pillows. From the bedroom area towards the bathroom there is a wardrobe with iron and ironing board. Opposite mirror and a low dresser. From here is the entrance to the bathroom, which is modern, with white tiles and a beige tiled floor. Lar

The location of the hotel is good as it is within walking distance from the exhibition hall, but it is a bit far from downtown. Breakfast was good, and I think the main building is better than the tower building. The staff are friendly, but there is an extra charge for early check-in and late check-out.

We stayed one night at this hotel, because Hurricane Ian extended our trip to Chicago. We couldn't extend our rental car and needed a location near the airport with a shuttle. This place not only fit the bill for convenience but it was quite nice. The hotel is very nice and stylish with an open airy feeling. The rooms are rimmed around and open atrium that houses seating and a restaurant/bar. The suites are a little dated but very nice and very large with a separate living area, bedroom and a bath separating the two. This suite could easily be shared and it is also nice for business people because the bedroom door can be closed. Titanium members have a nice lounge with hot breakfast from 6-9 weekdays, a little later on weekends, snacks, water, sodas, coffee, tea, etc all day and appetizers from 5:30-7:30pm. The night we were there they had chicken wings, pizza and a couple of other goodies. The attendant is very efficient and we were extremely grateful for her asking someone to take their phone conversation off speakerphone. Last but not least, Rey, the shuttle driver arrives every 1/2 hour on the 1/2 hour to take you to the airport. Very nice man and quite prompt. Tip - you can also take the shuttle to the metra station at O'hare for transportation to other areas.

We attended the Chicago International Miniature show at the nearby Marriott O'Hare. Because that hotel was full, we booked the Springhill Suites. They ran a shuttle to the other hotel with a super nice front desk staffer driving. The hotel itself was fine and the free breakfast was above average. Parking was on long surface lots on both ends of the hotel, but there is also an underground garage. The onsite Outback steakhouse was a plus. Rooms were good, nice and quiet despite being near airport and freeway with a microwave and small fridge

It's fine for where and what it is. Unfortunately I waited forever at the airport for the shuttle and it never came so I had to hop on a neighboring hotel's shuttle and then walk over. BECAUSE I GUESS THE SHUTTLE DRIVER NEEDED HIS AFTERNOON NAP.

In my last three stays in this hotel, I have seen nothing but unprofessionalism and even harassment. I have stayed in this hotel many, many times in the past. In recent years, this place has become like a truck-stop. Let me first give you a brief summary of the recent owner’s cost-cutting operations: The hotel provides a soap which is about an inch and so thin that with one hand-wash it disappears. Pretty insane. I had to walk to a Target to buy soap so I could properly clean myself as a human being. The so-called breakfast is a joke to say the least. Even coffee is nothing but brown water now. Even napkins have transformed. Restaurant/bar is also another disaster… Elevators were not working when I was there (for inspection) but there was not a single apology from the hotel. Upon return from Turkey the other night, I also found out that they there was no longer a shuttle pick up from Terminal 5. I had to take a taxi. I am a world traveler and I can list many other cost-cutting details here but let me come to my biggest issue: With my World of Hyatt membership status, I was given a 2:00 pm check-out on February 10. It was about 11:45 am. I was on the phone trying to arrange something urgent for the earthquake victims in Turkey. Someone started to pound on my door (I had “do not disturb” sign on), she was literally screaming! I opened the door… She was still screaming saying that I had to leave. I said to her in the middle of my phone meeting: “I am having an emergency call now and I have a 2:00 pm check-out. I also showed her my sign at the door. After that she left me alone… Before I left for my flight, I shared some of this experience with some workers in the hotel. They said: “She treats us worse. She is the owner…” I have decided not to stay in this place anymore as it has nothing to do with the Hyatt experience. I am also thinking about taking legal action against this property for violating my privacy. I have seen some hotels in China like this but never anywhere else. The name “Hyatt” should not be associated with this family-operated “hotel.”

We missed a flight, were stuck in Chicago, and booked a night here and couldn’t have been happier. Jennifer at the front desk helped with getting dinner picked up and delivered and everyone treated us great. Indian restaurant delivered late.

My family and I arrived around 330AM on a Friday night/Saturday morning. Service: 4/5 The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work. Rooms: 3/5 Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay. Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.

My 2 friends and I chose this hotel due to its proximity to Oak Park. We wanted a suite with a living area with a sofa bed separate from the bed room. Unfortunately when I pulled out the sofa bed for the first night, I realized the mattress wasn't very comfortable. We were tired and I decided to deal with it. I received a text Saturday morning inquiring about our stay. I texted back that the mattress was not very comfortable on the sofa bed and asked if it could be replaced. I quickly received a text back that said unfortunately they didn't have any new mattresses, but would bring me a second mattress to put on top of the first one. That made the bed much more comfortable the 2nd night. While this hotel needs new sofa bed mattresses, they responded to me quickly and honestly and did what they could to improve the situation. The price we paid for 3 people for 2 nights was very reasonable. There was a hot breakfast both mornings that met our needs. We had dinner on Friday night at the attached Uno Pizzeria. The food was very good and the waiter couldn't have been nicer. We had enough food left over for dinner Saturday night after a late lunch. The room had a microwave and refrigerator. All of us were pleased with our accommodations and would return.

This hotel is a far cry from the one advertised on the website. It needs a deep clean, making for a only bearable stay if you're never planning on being in the room aside from sleeping. However, the beds are not comfortable so I can't say sleep was easy come by either. Definitely bring shower shoes to wear - no bare feet on that carpet! The front desk staff do a good job selling you on downloading the hotel app, but do not be duped into thinking you might get a free night after gaining the right number of points via the app. You only get this if you make a whole new booking with a special rate from the company. This is not what the front desk clerk told me when I checked-in and I wouldn't have bothered joining if I'd been told the truth, as I never plan on staying at this hotel or with this chain again. (I wonder why I was told a falsehood...!) While the location is great, I'm not sure it's worth the money to stay here. I'd rather have paid more for a nicer experience, or booked father afield for a cleaner more pleasant hotel.

Recommended! Feeling of Marriott quality (under their theme ”Residence Inn”). Large fresh rooms with separate living room and bedroom and the possibility to cook yourself if necessary. Micro, large fridge, crockery and hob. The hotel is centrally located in the area known as the ”Loop”. Close to the subway that goes to/from O'Hare airport (blue line), close to Millennium park (Cloud) and Willis tower. The street outside is a fairly quiet street with high-rise buildings opposite. A Seven Eleven is on the street corner and it is close to Mc Donalds. The hotel also has a restaurant with a separate entrance from the street or via elevator from the hotel (the elevator at the far end of the corridor). The street level entrance has a smaller lobby with a caretaker. Says hello sometimes but otherwise doesn't make a big fuss. Elevators take you up to the reception. The staff at the reception are nice. There are plenty of lifts next door which then take you up to the rooms. In the reception there is also a very small kiosk with snacks and some soft drinks, wine. If you continue from the reception you come to larger areas where you can sit down and just outside there is a bar. Even further in are tables and chairs where the breakfast buffet is also served. The breakfast is bigger than in most hotels (though not up to Scandinavian or English standards). The breakfast was nice and the staff refills all the time. The hotel corridors are well-kept and carpeted. We had booked a ”1 bedroom suite, 2 queens” (40 square meters), as the room is called on the hotel's own website, but on hotels.com (Expedia) it is called ”suite 1 bedroom, 2 queens”. The hotel has slightly different rooms and different bed types. Although all with a kitchen and sofa (praise). Remember to have a credit card because the hotel, like most, takes a deposit that is released within a few days. The room feels fresh and well-kept. Goes in light colors, white, light beige, better than many other American hotel rooms which can be very dark. Brown furniture interspersed with light colors on the sofa and red color on armchair. Inside the door is the kitchen, large refrigerator, stove (2 pieces) with fan, kitchen cupboard with crockery, dishwasher, sink, Micro and a bar counter where you can sit and eat. Then the room (the living room part) continues with a sofa, coffee table, armchair, floor lamps, desk and a chest of drawers on which the large flat screen TV stands. From the room there are sliding doors into the bedroom area, which in our room consisted of 2,160 cm beds with accompanying bedside tables. Here, too, there is a flat-screen TV attached to the wall. You can connect the sound from your phone to the TV. The beds are comfortable and there are plenty of pillows. From the bedroom area towards the bathroom there is a wardrobe with iron and ironing board. Opposite mirror and a low dresser. From here is the entrance to the bathroom, which is modern, with white tiles and a beige tiled floor. Lar

The location of the hotel is good as it is within walking distance from the exhibition hall, but it is a bit far from downtown. Breakfast was good, and I think the main building is better than the tower building. The staff are friendly, but there is an extra charge for early check-in and late check-out.

We stayed one night at this hotel, because Hurricane Ian extended our trip to Chicago. We couldn't extend our rental car and needed a location near the airport with a shuttle. This place not only fit the bill for convenience but it was quite nice. The hotel is very nice and stylish with an open airy feeling. The rooms are rimmed around and open atrium that houses seating and a restaurant/bar. The suites are a little dated but very nice and very large with a separate living area, bedroom and a bath separating the two. This suite could easily be shared and it is also nice for business people because the bedroom door can be closed. Titanium members have a nice lounge with hot breakfast from 6-9 weekdays, a little later on weekends, snacks, water, sodas, coffee, tea, etc all day and appetizers from 5:30-7:30pm. The night we were there they had chicken wings, pizza and a couple of other goodies. The attendant is very efficient and we were extremely grateful for her asking someone to take their phone conversation off speakerphone. Last but not least, Rey, the shuttle driver arrives every 1/2 hour on the 1/2 hour to take you to the airport. Very nice man and quite prompt. Tip - you can also take the shuttle to the metra station at O'hare for transportation to other areas.

We attended the Chicago International Miniature show at the nearby Marriott O'Hare. Because that hotel was full, we booked the Springhill Suites. They ran a shuttle to the other hotel with a super nice front desk staffer driving. The hotel itself was fine and the free breakfast was above average. Parking was on long surface lots on both ends of the hotel, but there is also an underground garage. The onsite Outback steakhouse was a plus. Rooms were good, nice and quiet despite being near airport and freeway with a microwave and small fridge

It's fine for where and what it is. Unfortunately I waited forever at the airport for the shuttle and it never came so I had to hop on a neighboring hotel's shuttle and then walk over. BECAUSE I GUESS THE SHUTTLE DRIVER NEEDED HIS AFTERNOON NAP.

In my last three stays in this hotel, I have seen nothing but unprofessionalism and even harassment. I have stayed in this hotel many, many times in the past. In recent years, this place has become like a truck-stop. Let me first give you a brief summary of the recent owner’s cost-cutting operations: The hotel provides a soap which is about an inch and so thin that with one hand-wash it disappears. Pretty insane. I had to walk to a Target to buy soap so I could properly clean myself as a human being. The so-called breakfast is a joke to say the least. Even coffee is nothing but brown water now. Even napkins have transformed. Restaurant/bar is also another disaster… Elevators were not working when I was there (for inspection) but there was not a single apology from the hotel. Upon return from Turkey the other night, I also found out that they there was no longer a shuttle pick up from Terminal 5. I had to take a taxi. I am a world traveler and I can list many other cost-cutting details here but let me come to my biggest issue: With my World of Hyatt membership status, I was given a 2:00 pm check-out on February 10. It was about 11:45 am. I was on the phone trying to arrange something urgent for the earthquake victims in Turkey. Someone started to pound on my door (I had “do not disturb” sign on), she was literally screaming! I opened the door… She was still screaming saying that I had to leave. I said to her in the middle of my phone meeting: “I am having an emergency call now and I have a 2:00 pm check-out. I also showed her my sign at the door. After that she left me alone… Before I left for my flight, I shared some of this experience with some workers in the hotel. They said: “She treats us worse. She is the owner…” I have decided not to stay in this place anymore as it has nothing to do with the Hyatt experience. I am also thinking about taking legal action against this property for violating my privacy. I have seen some hotels in China like this but never anywhere else. The name “Hyatt” should not be associated with this family-operated “hotel.”

The location of the hotel is good as it is within walking distance from the exhibition hall, but it is a bit far from downtown. Breakfast was good, and I think the main building is better than the tower building. The staff are friendly, but there is an extra charge for early check-in and late check-out.

We stayed one night at this hotel, because Hurricane Ian extended our trip to Chicago. We couldn't extend our rental car and needed a location near the airport with a shuttle. This place not only fit the bill for convenience but it was quite nice. The hotel is very nice and stylish with an open airy feeling. The rooms are rimmed around and open atrium that houses seating and a restaurant/bar. The suites are a little dated but very nice and very large with a separate living area, bedroom and a bath separating the two. This suite could easily be shared and it is also nice for business people because the bedroom door can be closed. Titanium members have a nice lounge with hot breakfast from 6-9 weekdays, a little later on weekends, snacks, water, sodas, coffee, tea, etc all day and appetizers from 5:30-7:30pm. The night we were there they had chicken wings, pizza and a couple of other goodies. The attendant is very efficient and we were extremely grateful for her asking someone to take their phone conversation off speakerphone. Last but not least, Rey, the shuttle driver arrives every 1/2 hour on the 1/2 hour to take you to the airport. Very nice man and quite prompt. Tip - you can also take the shuttle to the metra station at O'hare for transportation to other areas.

I can walk to the car rental center from the hotel, two large beds in separated room space for more privacy but they shared the same toilet.

This was only an overnight stay to connect us onto our next flight. The hotel is quite dated, old, we were surprised. The hotel wasn’t cheap in cost; but it felt like we were staying in an old motel. I tried to convince myself, “it’s only one night”. We waited over an hour for the shuttle bus to take us to this hotel, less than a 10 minute ride. It was very tiresome and frustrating. The bus is a shared bus with The Marriott hotel. So the front of the bus is labeled Marriott and the side of the bus says Hilton. So we could have missed it by only reading the front of the bus. All in all, I wouldnt recommend this hotel. The shuttle was unreliable. Unlike other Hilton hotels, this hotel did not have a 24 hour free-flow coffee table.

My family and I arrived around 330AM on a Friday night/Saturday morning. Service: 4/5 The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work. Rooms: 3/5 Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay. Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.

This hotel is a far cry from the one advertised on the website. It needs a deep clean, making for a only bearable stay if you're never planning on being in the room aside from sleeping. However, the beds are not comfortable so I can't say sleep was easy come by either. Definitely bring shower shoes to wear - no bare feet on that carpet! The front desk staff do a good job selling you on downloading the hotel app, but do not be duped into thinking you might get a free night after gaining the right number of points via the app. You only get this if you make a whole new booking with a special rate from the company. This is not what the front desk clerk told me when I checked-in and I wouldn't have bothered joining if I'd been told the truth, as I never plan on staying at this hotel or with this chain again. (I wonder why I was told a falsehood...!) While the location is great, I'm not sure it's worth the money to stay here. I'd rather have paid more for a nicer experience, or booked father afield for a cleaner more pleasant hotel.

Recommended! Feeling of Marriott quality (under their theme ”Residence Inn”). Large fresh rooms with separate living room and bedroom and the possibility to cook yourself if necessary. Micro, large fridge, crockery and hob. The hotel is centrally located in the area known as the ”Loop”. Close to the subway that goes to/from O'Hare airport (blue line), close to Millennium park (Cloud) and Willis tower. The street outside is a fairly quiet street with high-rise buildings opposite. A Seven Eleven is on the street corner and it is close to Mc Donalds. The hotel also has a restaurant with a separate entrance from the street or via elevator from the hotel (the elevator at the far end of the corridor). The street level entrance has a smaller lobby with a caretaker. Says hello sometimes but otherwise doesn't make a big fuss. Elevators take you up to the reception. The staff at the reception are nice. There are plenty of lifts next door which then take you up to the rooms. In the reception there is also a very small kiosk with snacks and some soft drinks, wine. If you continue from the reception you come to larger areas where you can sit down and just outside there is a bar. Even further in are tables and chairs where the breakfast buffet is also served. The breakfast is bigger than in most hotels (though not up to Scandinavian or English standards). The breakfast was nice and the staff refills all the time. The hotel corridors are well-kept and carpeted. We had booked a ”1 bedroom suite, 2 queens” (40 square meters), as the room is called on the hotel's own website, but on hotels.com (Expedia) it is called ”suite 1 bedroom, 2 queens”. The hotel has slightly different rooms and different bed types. Although all with a kitchen and sofa (praise). Remember to have a credit card because the hotel, like most, takes a deposit that is released within a few days. The room feels fresh and well-kept. Goes in light colors, white, light beige, better than many other American hotel rooms which can be very dark. Brown furniture interspersed with light colors on the sofa and red color on armchair. Inside the door is the kitchen, large refrigerator, stove (2 pieces) with fan, kitchen cupboard with crockery, dishwasher, sink, Micro and a bar counter where you can sit and eat. Then the room (the living room part) continues with a sofa, coffee table, armchair, floor lamps, desk and a chest of drawers on which the large flat screen TV stands. From the room there are sliding doors into the bedroom area, which in our room consisted of 2,160 cm beds with accompanying bedside tables. Here, too, there is a flat-screen TV attached to the wall. You can connect the sound from your phone to the TV. The beds are comfortable and there are plenty of pillows. From the bedroom area towards the bathroom there is a wardrobe with iron and ironing board. Opposite mirror and a low dresser. From here is the entrance to the bathroom, which is modern, with white tiles and a beige tiled floor. Lar

We attended the Chicago International Miniature show at the nearby Marriott O'Hare. Because that hotel was full, we booked the Springhill Suites. They ran a shuttle to the other hotel with a super nice front desk staffer driving. The hotel itself was fine and the free breakfast was above average. Parking was on long surface lots on both ends of the hotel, but there is also an underground garage. The onsite Outback steakhouse was a plus. Rooms were good, nice and quiet despite being near airport and freeway with a microwave and small fridge

Just returned from a 4-day stay at this hotel. First with positives, its location is great for those who need to be in downtown for business. It was within walking distance to corporate offices. Close to amenities like Walgreens, Whole Foods, Starbucks, etc. I didn't interact with many staff, but Brandon at front desk was phenomenal. He was the only person manning the check-in. Despite being short staffed, he was calm, very helpful and smiling. He needs a raise. As for the room, it has a lot to be desired. Toilet works with every 3rd flush. Popcorn ceilings. Small bathroom with hardly any counter space for toiletries. Shower with low water pressure. Hallway hardly had AC so it was stuffy. A coworker who stayed across the hall from me woke up with bug bites.

The location can't be faulted, not on Michigan Avenue, but right next to the Avenue. Surrounded by shopping malls and luxury stores. Shopping and eating are very convenient. The girl has reserved dinner on the 65th floor of the John Hancock Building 6 minutes on foot. The environment and sanitation are the standards that old hotels should have. The rooms are very large Both shower and bathtub Washstand Double Desk Especially to praise the housekeeping We stayed for two days, so the toiletries and cosmetics were randomly placed on the sink, and the service staff helped to arrange them neatly one by one, and put white napkins under them Even the charging cord is rolled up neatly

Great experience, wonderful staff. Only complaint was chromecast in room didn't work, but what a first world problem! View of the city was amazing and we had the pool to ourselves all weekend. Won't hesitate to book again.

I am a guest of your's. I am very happy here. I sing highly of your service. First of all, the hotel is so beautiful. It looks like a garden. I enjoy it. Then, foods are delicious and some of them are amazing. Most important reason is that the bed is so big and soft that I don't want to get up every morning. It's wonderful here. I can't believe it that I must leave. I want to live here again if I come to this city again.Thank you.Sincerely yours a guest.

The hotel is beautiful and situated in a great location, but sadly I had a poor experience with one of the front desk representatives - Rebecca - who worked the evening shift. I was berated by this particular employee in a way that I have never before experienced in a professional customer service oriented setting. One evening, when I had approached the counter to purchase a couple of convenience staples, she was very unapproachable and asked in a very irritable manner how I was going to pay. She then took my card without saying a word and disappeared to the back room where she remained for 7 minutes or so. When she came back out, I asked her if the card machine was broken, and she flipped out - raising her voice and berating me in a nonsensical manner. I asked her what her name was, and she began saying it loudly and in a hostile manner, saying it over and over again and telling me to contact management if I had a problem. Her behavior was downright disgusting and a poor reflection of the hotel and the city of Chicago in general. She is not a good fit for the hotel and most certainly has cost this business money as anyone else she has accosted is unlikely to return, including those like myself who had spent well into the 4 figure range over the course of my stay. The next morning, I was worried that she would accost my family (my wife and toddler) as we departed early in the morning.