CChangjinglushenduzhongduhuanzheMy first two days in Yinchuan were spent at the Sheraton, which was pretty good overall. For my last night, after returning to Yinchuan from Zhongwei, I chose the Courtyard thinking it was closer to the high-speed rail station. To my surprise, the experience was really bad.
On check-in day, the room reeked of smoke. After requesting a room change, the smoke smell was gone, but when I took out the disposable slippers to put them on, they had clearly been worn (I forgot to take a photo of this). Then I went to use the restroom and found the toilet seat was dirty. Since I had already unpacked my luggage, I didn't want to change rooms again. I called the front desk, and they said they would send someone to handle it. After about 15 minutes, an older lady arrived. She glanced at the slippers and casually said they just didn't have a string tie, but they were clearly used. I didn't want to argue about it. She then looked at the toilet, asking where it was dirty. After I pointed it out, she stared at it repeatedly, then just sprayed it and wiped it down, and that was it.
Later that evening, after dinner, I returned to the hotel and wanted to put drinks in the fridge, but found it wouldn't close properly. I called the front desk again to send someone for repairs. When the maintenance person arrived, he said the gasket was loose. After fixing it, he told me not to close the cabinet door, otherwise, it wouldn't dissipate heat! This is just ridiculous.
Finally, after all that, I was about to fall asleep when the front desk suddenly called. They called to ask if the fridge had been fixed. Seriously, don't you have an internal communication system? The maintenance person had left over half an hour ago, and they called to ask again – is that appropriate?
Upon check-out, they gave me four bottles of goji berry juice and a small doll. Honestly, it was an apology, but the overall experience was very disappointing.
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