5-Star Hotels in Qinghai, China

Our Qinghai-Gansu grand loop trip ended perfectly. We stayed at this hotel on our first day of the journey and chose to stay here again on our way back. Coincidentally, the lovely front desk lady who checked us in on the first day was also there to greet us. The service throughout our stay was consistently thoughtful and reliable, making us feel incredibly warm and cared for after a long journey. A huge thank you to her for her enthusiastic and attentive care. If I ever travel to the Northwest again, I will definitely choose this place and look for her again!

Hotel was excellent, the staffs managed to arrange for me to check-in early despite check-in time to be usually at 2pm, I managed to put my bags down and rest and catch my day trip in Golmud, furthermore they also helped reschdule my breakfast and also informed me on the laundry services available. Overall, staying at Kaibang Hotel is the smoothest and most enjoyable experience

I am a little disappointed. Advertising said English speaking staff. One lady spoke some English but mainly used translator - which is fine - but communication was very difficult. I experienced the following issues: The room was extremely hot and it seems it’s centrally controlled. When I said it was too hot they didn’t adjust it but gave me a humidifier which didn’t help with temperature. When I was checking out I asked to help to call the taxi - their initial response was to walk - 15min. I have 3 heavy bags and am also feeling sick so I didn’t want to walk. I asked again later - they just said hi to the bus stop and get a taxi. I was surprised that they couldn’t be bothered to down with me and get one for me - knowing that I can’t speak Chinese - it’s few minutes of their time. They were standing around not doing anything anyway. So very disappointed overall. One positive is that they packed me a small takeaway breakfast for fist morning when I had to leave early. Please try to help your guests - small gestures of care makes a big difference!

After comparing a few hotels, I still decided to go with Sofitel! And I'm so glad I did, it was a truly nice experience. Firstly, the hotel has a fantastic design; it doesn't feel old or dated at all, and the facilities are impeccably maintained, definitely five-star standard. Secondly, the billiard and ping-pong rooms are a real highlight! Thirdly, the service was incredibly thoughtful. It just so happened to be my birthday during my stay, and my butler, Xiao Qi, thoughtfully delivered a birthday cake – I was truly touched!

Overall, this hotel is excellent. To find such a good hotel in the Yardang area is a feat in itself. The butler team's service was especially attentive. They proactively added us on WeChat to send menus and directions, which was a nice personal touch. Upon arrival, the butler escorted us to our room and showed us all the facilities. The entire service was warm and thoughtful. We also had dinner there, and the food was very good. The only surprise was that the breakfast restaurant didn't have a coffee machine. I'm used to having coffee first thing in the morning. While I could go outside the park from the breakfast area to buy coffee, it wasn't very convenient. I really think adding two coffee machines to the breakfast restaurant wouldn't hurt the park's coffee sales. I hope they consider this improvement.

My stay at Guanhu Hotel was absolutely fantastic, the best and most comfortable experience I've had during my trips to Qinghai Lake. I genuinely recommend it! The overall hotel experience was impeccable; cleanliness, facilities, and service were all top-notch, offering incredible value for money. A special shout-out to the hotel's personal butler, 'Little Seagull,' who was the absolute highlight of my stay! The service was incredibly thoughtful and meticulous, with prompt responses, gentleness, and patience throughout. Before check-in, they proactively informed me about all the necessary details. During my stay, no matter how small the request, they quickly helped resolve it. They also thoughtfully recommended local attractions and delicious food, answering every question and providing thorough service. This made the entire trip worry-free and heartwarming. The professional and attentive service truly made me feel valued. The hotel facilities are brand new, well-maintained, and comprehensive. The room was spacious and tidy, with a cozy and comfortable layout. The bedding was soft and clean, and amenities like the bathroom, internet, and lighting all worked perfectly, providing an excellent living experience. All daily necessities were available, ensuring a stable and relaxing stay. The restaurant's hygiene was exceptionally well-managed. The environment was clean and bright, with tables, chairs, and tableware meticulously cleaned and disinfected daily, leaving no unhygienic spots. The ingredients were fresh, and the food was clean and delicious with a rich variety. The dining environment was tidy and comfortable, making me feel completely at ease while eating. The entire hotel was thoroughly cleaned, and common areas were consistently kept neat and tidy, creating a quiet and healing atmosphere. All staff members were exceptionally friendly, and I encountered no unpleasant issues whatsoever. It was full of thoughtful details. The next time I visit Qinghai Lake, I will definitely choose Guanhu Hotel again and recommend it to my friends who are traveling!

I had a wonderful stay! The room was spacious and well-designed, spotlessly clean, and completely odor-free. The bed was so soft and comfortable, I slept like a baby. The bathroom had a great wet/dry separation, and there was plenty of hot water, with all the essential amenities provided. The hotel staff were incredibly warm, attentive, and friendly. The location is super convenient for transportation, yet the surroundings are peaceful and quiet. It’s definitely an excellent choice for a trip. The hygiene was top-notch; there wasn't a speck of dust or dirt anywhere, and the room was well-ventilated with a comfortable temperature. The soundproofing was fantastic, making for a truly quiet night's rest. The facilities were excellent, with soft, pleasant lighting. The staff were responsive and friendly. This hotel offers much better value for money than others in its price range, and I would genuinely recommend it and definitely return.

The hotel lobby's decor was luxurious and grand, and the front desk staff were incredibly polite and welcoming, their smiles were truly heartwarming. I had originally booked a standard room, but the front desk agent thoroughly explained the benefits of a view room. After upgrading, the floor-to-ceiling windows offered an absolutely stunning view. The cleanliness was impeccable, and the mattress was perfectly firm yet comfortable. It was quiet at night, not noisy at all, making for an overall perfect experience.

Check-in: The system was sluggish, and the front desk claimed the internet was down again. Room: We booked for two adults and one child, but the pillows weren't adequately provided. The mini-fridge price list for drinks was on the minibar, but the mini-fridge was empty, so what's the point of the price list? Bathroom: The liquid toiletries were of poor quality, yet they still branded them with the Sanyu logo. The hairdryer was a terrible choice. Breakfast: A complete disaster! No one to seat guests, it was chaotic, and despite many staff members, they were all just milling around with extremely low efficiency. Breakfast hours were 7:00-10:00, and we went at 8:30. The food quality was poor, and the kitchen's on-site management was terrible. I asked for an omelet, and they flat-out said no, only fried eggs, with a firm and take-it-or-leave-it attitude! I was shocked. How did Trip.com select this hotel? How do they supervise and evaluate it? The milk quality was poor, there was no freshly squeezed juice, the coffee was bad, the desserts and bread had no variety and poor quality, and the yogurt wasn't refrigerated nor was it on ice… Complaint Handling: I tried to find the F&B director at the restaurant, but it was the weekend, and he was off. No one in charge was willing to come out. I called Trip.com, who handled it professionally, and then I received a call back from a lobby manager who was clueless. I requested to speak with the hotel's duty manager, and the person who called back was a man responsible for the kitchen, which was fitting. He immediately asked how I wanted to resolve it, implying he wasn't really concerned. I listed out all the issues one by one, and he replied, 'Minor oversight.' Nothing was resolved. Additional points: 1) Unused 'clean' linens and bathrobes were stored in the laundry cart. 2) When checking out at 11:35, there was no one at the front desk, only two concierges, who said everyone had gone for lunch. Excellent management! 👍

I stayed at The Sebel Xining Apartments, which is connected to Sofitel Xining, and had a pleasant stay overall. The apartment was clean, comfortable, and surprisingly quiet, making it a good place to rest after a day of exploring. The staff who handled my check-in were friendly, efficient, and welcoming, which made the arrival process smooth and enjoyable. A good option for travelers looking for spacious accommodation with the convenience of being connected to the Sofitel facilities.