5-Star Hotels in Xinjiang, China

I usually expect a certain standard from Hyatt hotels, but this one was quite a letdown. Let's start with the positives: the design is great, and the staff were genuinely nice. They even gave me several drink vouchers due to an issue with my room. The coffee was decent, and impressively, they still honored my unused coffee vouchers two days later – that's a nice touch. However, good service isn't just about good attitudes, as I experienced firsthand. Here are a few examples: 1) My reserved room wasn't available. They claimed to upgrade me to a suite (room 306?), but after waiting nearly an hour and a half, the 'suite' turned out to have only a narrow window squeezed between two buildings. Whether or not it was a genuine upgrade, they should have at least informed me about the room's specifics upfront. 2) I then moved to a room in building 6. It seemed freshly renovated. The small, broken window was one thing, but the smell was incredibly strong, and the bathroom had a terrible sewer odor. The combination of these smells was truly awful. I was in a hurry to get out, so I just put up with it, not wanting more hassle. 3) I turned on the humidifier, and when I returned, the room was enveloped in a dense mist. I actually thought something was burning... I have no idea why this happened; I've never encountered anything like it with humidifiers at home or in other hotels. 4) The electrical outlet on the right-hand bedside table was completely broken. Neither plugs nor charging cables would go in! This was ridiculous. I'm usually quite lazy and rarely write such detailed reviews. I typically give five stars if a place is even remotely acceptable, but this experience was truly intolerable. I hope the hotel makes significant improvements. P.S. Kashgar itself is a lot of fun!

I had a wonderful experience at this hotel and will definitely be booking again. From check-in to check-out, everything was seamless. My room was clean, modern, and surprisingly spacious, with a super comfortable bed that made it hard to leave in the morning. The entire staff was warm, welcoming, and genuinely attentive without being intrusive. I also really enjoyed the breakfast spread, and the view from the room was a nice bonus. For the price, the quality and service exceeded my expectations. Highly recommended for anyone looking for a hassle-free, high-quality stay.

Extremely satisfied with the experience! The buffet was delicious. On the day we checked in, it was very sunny, and the room just wouldn't cool down. We contacted the front desk, and they immediately offered to switch us to a king-size room on the shady side. The issue was resolved very quickly and thoughtfully.

This hotel was such a pleasant surprise! It's right in front of the snowy mountains and grasslands, an absolutely fantastic location super close to the scenic area. The room was clean, the details were thoughtfully taken care of, and the service was attentive and thorough. A perfect experience, highly recommend!

My stay at Conrad Urumqi was exceptionally comfortable and pleasant. The executive lounge itself boasts a sophisticated ambiance, primarily adorned in varying shades of green, subtly incorporating elements of Uyghur garden design. Through the floor-to-ceiling windows, one can admire the beautiful blend of the Tianshan Mountains and the city skyline. Whether it's for an afternoon tea or an evening meal, the atmosphere is wonderfully relaxed and tranquil. The food quality is consistently excellent; the afternoon tea offers a delightful selection of savory and sweet treats, along with local specialty nuts and dried fruits. During happy hour, the hot dishes and exquisite desserts are thoughtfully prepared, and the beverage choices are extensive, including Evian mineral water, freshly ground coffee, and a variety of specialty teas. These details truly showcase the hotel's commitment to quality. I particularly want to extend my heartfelt thanks to Russell Zhang. His service was absolutely impeccable, striking the perfect balance – never intrusive, yet always attuned to guests' subtle needs. Each time I visited the lounge, he would proactively greet me, introduce the day's food and beverage recommendations, and answer my questions about local cuisine and travel routes with a natural and effortless demeanor. He was incredibly prompt in taking orders and refilling drinks, maintaining a meticulous and patient approach throughout. He even remembered my casually mentioned taste preferences for subsequent meals. Throughout my interactions, he remained consistently gentle and composed, demonstrating both professionalism and warmth, which added a significant sense of belonging and warmth to my trip. Overall, the hotel's facilities, environment, and dining options are certainly befitting of the Conrad brand. However, Russell Zhang's dedicated service truly elevated this stay beyond expectations. I will undoubtedly choose to stay here again on my next visit to Urumqi.

This hotel offers great value for money. They provide a complimentary airport shuttle, which saves on taxi fares both ways. Upon check-in, someone brought us water, which was a thoughtful touch. The front desk staff were very efficient and friendly, always smiling. In the lobby, they offer dried fruits, cookies, juice, and coffee. They also gave us coffee vouchers for their adjacent coffee shop. After check-in, they even escorted us to the elevator, explaining all the hotel's facilities and amenities in detail along the way. The guest room was very clean. In the evening, they also sent a fruit platter to our room. The breakfast in the morning was extensive and delicious. Oh, and the hotel also offers free laundry service; you just hand over your clothes, which is very convenient. Overall, I really love this hotel; it's excellent value for money and highly recommended.

The hotel is new, with a few other hotels nearby. The rooms are spacious, and the service is warm and friendly. I stayed for two nights, and when checking out, the hotel gave me a small gift of snow chrysanthemum tea and a silk scarf, which was a pleasant surprise. The breakfast had a good variety, but the taste was just so-so. The TV remote in the room was broken or out of battery. Both nights, a staff member had to come to the room to turn off the TV, which was a bit awkward.

I was quite surprised to find a Wyndham Grand Laguna in Turpan. The hotel building is beautiful, with a very exotic feel. In Turpan, a small city in northern Xinjiang, it felt strangely more like southern Xinjiang. The mattress in the room was very comfortable, and the decor was beautiful. As a premium member, I was pleasantly upgraded to a higher room type and given welcome fruit. The hotel's public area is a highlight, with a beautiful, high-ceilinged lobby. It's perfect for taking photos and has a unique character! The outdoor pool is also very beautiful, but I didn't have time to swim. The hotel staff were very welcoming and helpful, explaining the hotel's activities and giving me a very warm farewell upon departure. Xiao Mu at the front desk was very attentive! Overall, it was a very good stay.

Staying at the Radisson Collection in Kashgar exceeded my expectations! The hotel beautifully blends Western Regions charm with modern design. The environment is elegant, and the rooms are spacious, clean, and well-equipped. I especially want to commend Steven Pan, the manager of the Baza All-Day Dining restaurant! Throughout my stay, he was incredibly patient and attentive, proactively asking about my dining experience and promptly addressing all my requests. He was personable and highly professional. The Baza restaurant offers a rich variety of delicious food, from freshly made beef noodles and authentic Xinjiang baked samsa to exquisite Western dishes. Everything was fresh and tasty. Steven's dedicated service made my trip to Kashgar exceptionally comfortable, truly a perfect stay!

I chose to stay at the Air Garden in the old city the night before leaving Kashgar to see the apricot blossoms in Southern Xinjiang. As soon as I completed my booking, the guesthouse manager contacted me to ask if I needed airport transfer and informed me about the local weather conditions. I felt a sense of warmth even before checking in. Since vehicles aren't allowed in the old city, the manager informed me of the drop-off point and picked me up the night before check-in. This service was fantastic and saved me the awkwardness of dragging my luggage around looking for the place. The hotel used to be the residence of a local 'Master Bayi' who was in the jade business. His eldest son later inherited the business and expanded it internationally. The original residence was very luxurious. Later, a boss from Hunan bought it and preserved the original four floors. The current third and fourth floors are replicas of the original residence, featuring exquisite wood carvings, making it a wood carving museum. Guests can visit for free. The fifth to seventh floors are the guesthouse, and the first floor sells jade. On the day of check-in, I received a complimentary jade 'peace buckle' from the guesthouse, which was a thoughtful touch 👍 The room decor had a distinct local flavor. Welcome fruits were already waiting in the room, and the mini-bar was free to enjoy. The super-large terrace offered a fantastic spot for enjoying the night view. On the day of check-in, I got to enjoy a complimentary afternoon tea. The pastries were exquisite, and sipping tea while admiring the beautiful scenery of the old city made all my worries disappear. This hotel boasts the highest vantage point in the entire old city, perfect for watching sunsets and sunrises. I didn't get to experience it this time, but I'll definitely try it next time. A big thank you to my manager, a handsome local guy, who was with me from the moment I booked until I left. He showed me around and explained the stories behind the wood carving museum, promptly resolved any requests I had during my stay, and patiently inquired about my airport transfer. Thumbs up! The guesthouse manager arranges breakfast for guests on the fifth floor according to their requested time. You can choose to dine indoors or outdoors. The breakfast spread was rich and well-balanced; I couldn't even finish it all by myself 😂 This guesthouse has only 10 rooms, offering a high degree of privacy. The elevator and entrances all use facial recognition. After checking in, I had a travel photoshoot with makeup on, and afterwards, the facial recognition surprisingly didn't work 😂 This only further convinced me of the guesthouse's excellent security! 👍 Although it's a guesthouse, it's very well-managed. Here, I truly experienced what 'customer-first' means. The guesthouse manager, Ms. Jin, an elegant lady, genuinely cares for guests, making everyone feel at home. I heard that after May 1st, the guesthouse will offer a service where managers take guests on tours of the old city. This is a brilliant idea, saving guests who are unfamiliar with the old city the hassle of getting lost. I look forward to the guesthouse getting better and better. The guesthouse's amenity kit is beautiful, and the manager said I could take it home, which is great! 😄 I'll definitely stay here again next time I visit Kashgar. I highly recommend everyone to experience the charm of this guesthouse up close and hear its stories firsthand.