5-Star Hotels in West Bengal, India

Excellent services although felt that some mosquitoes were there. Otherwise it was a good stay. Breakfast was awesome and staff is super friendly and helpful. All together highly recommended to stay.

Hotel was clean and beautiful. Staff was friendly and helpful. Ms. Kusum was very kind and professional and even changed the room according to our need. Breakfast was with good spread as usual for JW standards. Only setback, too many guests. Crowded during breakfast and lobbies were filled with people due to weddings and events. Otherwise service, amenities and pool areas were all lovely. Satisfied, No regrets

Everything was perfect; except the dinner buffet. We will come to that later.  I quote four memorable experiences.   1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!   2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.   3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience. 4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression!  The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right.

Elegant and luxurious hotel located in a beautifully renovated palace of royal family of Kolkata. Our room was very spacious, beautifully furnished with old, wooden furniture. The huge bathroom and all floors are made of marble. The hotel is located in multiple buildings of the palace complex. Delicious breakfast can be eaten outside in shaded patio or inside in air conditioned restaurant. Every evening there is a live show of folk dance performers. One of the best hotels I have ever stayed at.

My stay at DNG The Grand Hotel in Kanpur was nothing short of exceptional. Whether you’re in the city for business or leisure, this hotel offers the perfect blend of comfort, elegance, and top-tier hospitality that truly makes you feel at home — but with luxury. From the moment I arrived, the check-in process was smooth and welcoming. The staff was incredibly polite, professional, and attentive throughout my stay. They were quick to respond to any request and always greeted with a warm smile, which made the experience even more pleasant. The room was spacious, spotless, and beautifully designed. The decor was modern yet classy, with thoughtful touches that added a sense of sophistication. The bed was incredibly

Had a wonderful stay at Taj City Centre, Kolkata. The service throughout was exceptional, and the breakfast spread was excellent with a great variety and quality. What truly stood out was how helpful and attentive the staff were at every step. A special mention to Dipanjan Banerjee from the Front Office for his warmth, professionalism, and genuine attentiveness. He made the experience even more memorable. Kudos to the entire team for delivering such outstanding hospitality. Highly recommended.

Journey time to hotel from airport about 20 min drive. Hotel to cricket stadium journey time will be 15 to 20 min drive. It’s easy to get uber and ola service. Hotel staff are friendly and welcoming. Thank you

I recently had the pleasure of staying at your property, and I wanted to share some feedback to help enhance the guest experience. The breakfast was excellent and lived up to expectations—delicious and well-prepared. However, the room and welcome did not quite match the standards of a 5-star hotel. The interior and amenities fell short of what was described in the booking details, which was disappointing. I kindly suggest that management address these areas to ensure consistency. I hope future stays will be even better and fully align with your renowned 5-star reputation. Thank you for your attention. I look forward to returning once improvements are in place.

I pre booked their airport pickup since l my flight landed after midnight , pick up felt safe, l actually booked the hotel and the pickup at the eleventh hour still things were smooth. Check in at that hour was smooth. Nice spacious room. Highlight was the buffet breakfast and lunch . Wide range of selection to choose from . booking was for 2 night started 6th Aug ,got late to review still was travelling until now . very well connected place. Would love to come back when in Kolkata , lndia

We stayed one night in Vivanta Kolkata (30th night). It was a nice and wonderful experience. Room was very comfortable, food in the restaurant was excellent. As a South Indian, I was surprised to get very good tasting curd rice in the restaurant. Kudos to the chef and the restaurant. Front desk staff were very pleasant and they gave good guidance to my wife on where to make sari purchases. All in all, a lovely experience that i definitely would love to repeat!