5-Star Hotels in Pahang, Malaysia

Stayed here with my family (3 pax) for a short getaway 🏨⛰️ The unit was very clean, comfortable and welcoming ✨ It comes with 1 king bed and 1 queen bed, which was perfect for our family. The master bedroom has a 🛁 bathtub and 🚿 rain shower, while the second bedroom is also connected to its own bathroom, making it very convenient. We also enjoyed the balcony 🌤️ with beautiful mountain scenery and clouds — a nice place to relax. The kitchen is well equipped 🍳 with an electric stove, microwave, pots and pans, so you can cook simple meals. Just note that cooking oil and seasonings are not provided, so you’ll need to bring your own. There’s also a front-load washing machine 👕, but remember to bring your own detergent. One area that could be improved is the master bathroom. Although it looked clean, there was a noticeable urine smell that would benefit from a more thorough deep cleaning. A RM200 security deposit is required before check-in, so be prepared for that 💳. Overall, we had a comfortable stay and would happily visit again. 😊

I had a very satisfying experience staying at Swiss Garden Hotel Genting Highlands this time! The hotel environment is quiet, far from the hustle and bustle of the city, and the air is fresh, making it perfect for a relaxing vacation. The check-in process was smooth, and the staff's service attitude was excellent. The room was clean and tidy, spacious, and the bed was comfortable, ensuring a good night's sleep. The overall facilities were well-maintained, and the environment felt very relaxing. The hotel's location is also very convenient. It's not too far to drive to Genting Highlands and Genting Premium Outlets, allowing you to enjoy the mountain attractions while avoiding the crowded masses. Parking is convenient, which is a big plus for self-driving travelers. Overall, both the quality of accommodation, the environment, and the service were satisfactory, offering good value for money. If I travel near Genting again in the future, I will choose to stay here again and will recommend it to my friends and family.

This hotel has very good location, middle of the town, easy access to mall, 2 min walk as it is in front of the hotel..the room is spacious, all is good until i tried the sink a bit tersumbat, and safety box out of battery…so requested to change the room but the manager denied ans asked maintenance to check first, eventually after check, as i was saying, that room problem, lucky i got another room that solve this issue But i think thus hotel need to improve of all of their rooms..safety box and the sink especially, the rest still in order .. Anyway, this hotel still have very good demand ..;)

We had high expectations for this iconic YTL property, but sadly it fell short. While the colonial charm and beautiful surroundings are undeniable, the overall experience didn’t match the premium price. Service was inconsistent throughout our stay. Some staff were warm and attentive, while others seemed indifferent, making the experience feel uneven. For a luxury hotel, we expected much more attention to detail. The property itself is elegant, but parts of it are showing their age and could benefit from refurbishment. Although the atmosphere is peaceful, it wasn’t enough to make up for the service shortcomings. Food also not to expectation .Nasi lemak , the rice is undercooked. Coffee is inconsistent . First Serve was good . Second pot was burnt . Their high tea, sandwiches we stale . Only admirable was their scone with clotted cream & strawberry jam were excellent . Overall, it wasn’t the memorable luxury escape we had hoped for. There are certainly positives, but considering the price, we left feeling disappointed rather than impressed.

I really liked this place. Its very private and secluded, and there weren’t many guests during our stay so it felt like we had the beach to ourselves. Breakfast was peaceful and we also tried the room service, the food was surprisingly good. However for a private resort at this price point, I expected a better overall experience and more attention to detail. I checked in on my birthday, and while I wasn’t expecting anything extravagant, I had hoped for at least a simple birthday greeting during check-in. Unfortunately, there was no acknowledgment at all, which was a little disappointing. The biggest issue was the room condition. The floor was extremely wet and slippery and the walls felt damp. At first I thought the floor had just been mopped but after a few hours the problem became even worse. We had to call housekeeping twice to mop the floor and a technician came to inspect it. We were told it was caused by the air conditioner. Eventually, we gave up and asked for extra towels to place on the floor to prevent anyone from slipping, as shown in the photos. The toilet seat was also dirty and should have been replaced. What disappointed me most was the lack of follow-up. During check-out no one apologized for the inconvenience even though we had reported the issue twice. No one asked whether the problem had been resolved or if our stay had been affected. Overall, the resort offers excellent privacy, beautiful views, and a peaceful atmosphere. Unfortunately, the room condition and the lack of customer service overshadowed what should have been a memorable birthday stay. Considering the price we paid, I expected much better attention to both maintenance and guest experience.

This is my second time staying here. The first time, I got a room on level 29, and the view was already great. This time, I requested a high floor and had to pay an additional RM50 for it. I was willing to pay for the 'carpet of clouds' view, but unfortunately, I didn't get to see it. Regardless, it's a fantastic hotel with a wide variety of delicious breakfast options.

The room was quite spacious and clean. The soundproofing was excellent, and it even had a small balcony. However, the front desk service was a bit chaotic and not very friendly. I was informed I could check in at 11:30 AM, but at the front desk, I was told the room wouldn't be ready until 3 PM. I eventually got in at 1:30 PM. The breakfast location wasn't clearly communicated either; there was no one at the front desk to ask, and it felt strange to have to inquire at the hotel next door. Thankfully, the breakfast itself was pretty good overall. You need to wear sports shoes to use the gym, otherwise, you can't get in at all – not even just to look without working out. Also, it's unreasonable to have to pay to go to the rooftop for photos.

The environment for the room is very nice and there is a nice view outside. And also they do have wine glasses in the room and me and my husband can have wine time during the jacuzzi. During morning time you can see the nice view and be able to see the temple. There is also a linked bridge to the outdoor theme park and enjoy our time there. There is also a gym room and indoor swimming pool downstairs. Next time I will bring my family to come and stay here again.

Fantastic! I absolutely loved it. Everything was so simple and straightforward. The self-check-in process was a breeze – no need to bother anyone. The customer service staff were also wonderful 😊. Nice and very good!

I enjoyed my stay here. I appreciate the stylish lobby decor, and the receptionist staff was very polite and friendly. The kids club is wonderful, we played PlayStation and did some coloring. There's a gym nearby, and the toilet at the kids club is spotless. The hotel is extremely kids friendly, and my children loved everything about it. My room was clean, and the housekeeping team did a fantastic job with the cleaning. The breakfast is delicious. ❤