5-Star Hotels in Penang, Malaysia

This hotel is incredibly convenient, with a convenience store on-site and plenty of local eateries and supermarkets nearby. The room was spacious and very clean, with an open view outside. Since it's a serviced apartment, it came equipped with a fridge, microwave, and cutlery, which was perfect for making a simple late-night snack with groceries bought from the supermarket. However, there were a couple of downsides: the water pressure was quite weak, and there was a strange drain smell coming from the bathroom, which definitely needs improvement. The gym and infinity pool are located on the 36th floor. The pool was super clean and the views were absolutely stunning! 👍

Facilities: The hotel's facilities exude a sense of luxury and elegance everywhere. However, they're also a bit impractical. For example, the sink is too wide; an Asian woman might have to stand on her tiptoes to wash her face, and her stomach would be pressed against the cold basin. Cleanliness: It was generally clean, but there was mold around the shower gel and shampoo dispenser. Ambiance: No issues at all, a century-old hotel with a central sea view. Service: Everyone was quite enthusiastic, but I still wonder if tipping is expected/necessary?

I booked a sea view room, and when I woke up in the morning, a picturesque view was right before my eyes. The front desk staff was very friendly during check-in, and parking was convenient. I'd definitely book this hotel again next time.

The location is fantastic, right by two large shopping malls, making dining and shopping incredibly convenient—just a three to four-minute walk away. While you'll need a taxi to get to the old town attractions, it means the area is much quieter. There's a Hua Yang restaurant right under the nearby Gurney Plaza, and the wait times are much shorter than in Kuala Lumpur, so I finally got to eat there! The facilities are a bit lacking and can't compare to five-star hotels in China. However, the service is excellent, and they even offer a shuttle bus. Breakfast was a bit disappointing; they start clearing up right on time, and the variety isn't huge. Overall, the service was very good and proactive.

We arrived at about 11am and managed to check in immediately which was a pleasant surprise! The room was really spacious and we loved that there is a filtered water tap within the room so we could refill our bottles easily and save money on buying bottled water. The only bummer was that on our second day, there was a power shutdown from 10am to 2:30pm (which they informed us beforehand), but at the same time, the lifts were having maintenance (not informed on this) and we were stuck at our level (20 floors up) for about 20 to 30 mins. We were not able to take the stairs down as well which was abit frustrating as we were running late. So they could have better planned or better coordinated the schedules for the maintenance work. But other than that, the rooms were really clean and the pool and gym were nice as well. The breakfast didn’t have many selection but it was decent. We loved that the hotel was just opposite the esplanade park too! Will stay here again!

My stay here was excellent! The hotel's location is superb, with convenient transportation, being very close to the subway station and shopping center. The check-in process was quick, and the front desk staff were enthusiastic, professional, and friendly. The room was clean and hygienic, the bedding was soft and comfortable, and the soundproofing was good, ensuring a high-quality sleep. The room facilities were complete, the internet speed was fast, and the shower water temperature was just right with strong pressure. There are plenty of dining and entertainment options nearby, and it offers great value for money. I'll definitely choose this place again next time. Highly recommend everyone to stay here!

Everything was fine except the parking charges, which were completely mishandled. I was clearly told it would be RM9 per day with multiple entries and exits allowed. Yet on the second day, I was charged RM18 on my first exit. Naturally, I assumed it might include an advance charge for the third day.. but then on the third day, I was charged another RM9 anyway. That makes absolutely no sense. I raised this at reception during check-out, and I was told to text a provided number. I’ve sent multiple messages and no response whatsoever. Completely ignored. Yes, it’s “just” RM9 extra. But that’s not the point. If this is how casually you handle even small discrepancies, what does that say about your overall standards? And how many other guests are being overcharged without even realizing it? Frankly, this is unacceptable and extremely disappointing.

This hotel was the most comfortable five-star hotel we stayed at during our Singapore, Kuala Lumpur, and Penang trip. The room was very spacious, with a double vanity in the bathroom, and both the bedroom and bathroom offered sea views. The hotel facilities are very new, and they even offer turn-down service. They also provided plenty of complimentary water. The check-in service was excellent. My only minor disappointment was that with so many Chinese people in Penang, there wasn't anyone at the front desk who spoke Mandarin. Overall, I was very satisfied. The only downside was that the elevators and hallways didn't have air conditioning, which was a bit uncomfortable. I would definitely stay here again, and I highly recommend it to everyone.

This was our过渡 hotel for the first night in Penang, and they offer 24-hour check-in. We arrived past midnight, but the Malay guy at the front desk was still very attentive. The room wasn't big but felt new with a modern design. Our room type faced the back street, so it was quiet, but it looked directly onto the building opposite, offering no view at all. If a view is important to you, I recommend booking a different room type. The hotel is very close to Toh Soon Cafe and the Peranakan Museum, both within a five-minute walk. The surrounding area is pretty quiet with not many shops.

Facilities: Excellent. The gym is good, and so is the pool. Cleanliness: Very clean. Turndown service was provided daily with aromatherapy. Environment: This is the only area in Penang with a beach. Service: Warm and welcoming. Replenishments were very prompt.