5-Star Hotels in Penang, Malaysia

The accommodation was spacious, with clean bathroom facilities and beautiful scenery, which made us feel relaxed and happy. Although the location is a bit far from the city center, the overall value for money is high, and it is highly recommended. The scenery and service were all wonderful. However, the parking lot was terrible. Don't park upstairs; there are countless narrow, winding turns that will make you dizzy and easily scratch your car.

A beautiful and peaceful hotel, perfect for taking a break and unwinding from a busy work routine. The room was spacious, comfortable, and beautifully designed, making the stay even more relaxing. The stunning beach view was definitely one of the highlights — waking up to such a beautiful view was truly refreshing. Overall, it was a wonderful place to relax, recharge, and escape from the stress of work.

The hotel is very new, spacious, and the facilities inside are also brand new. Every staff member is very polite. There's a large balcony with sunset views and an infinity sea view. The breakfast is also very rich, offering a variety of international buffet dishes. There's also an infinity pool where you can watch the sunset. One evening, we even opted for the buffet dinner at the hotel, which had a great selection and delicious food. It's just a 5-minute drive to Pantai Batu Ferringhi, where there are many different restaurants offering various cuisines, including beachfront dining, where you can enjoy fire shows at night. There's also a night market nearby for a stroll!

Check-in at 3 PM, but we were kept waiting indefinitely – incredibly inefficient. Each time we asked, they'd say they'd call us when the room was ready. This practice for a five-star hotel is absolutely ridiculous. I really appreciate Trip.com's proactive communication; they were far more helpful than the hotel itself. While staff offered welcome drinks in the waiting area, the lobby was stiflingly hot, feeling like it only had fans, and never cooled down. The room was dated, with a noisy air conditioner, and nowhere to hang clothes to dry. The sink water had an odd smell, and the disposable shower head turned yellow after just five minutes of use. From then on, we used filtered water from the shower for washing our faces and brushing our teeth. The hotel beach was unusable; the sand was rough and hurt our feet. The restaurant food was expensive and unappetizing. Breakfast offered a variety of dishes, but over half of them were curries or similar, which I can't even imagine tasting. Even toasting bread was a struggle; one cycle wasn't crispy enough, but two cycles burned it (even on the lowest setting). Avoid the seafood congee; it's too fishy. The room was very damp; towels wouldn't dry after a shower. The front desk exchanged laundry tokens; it was 30 RMB per wash/dry load. For drying, the left machine only had a 40-minute cycle with no time selection, which wasn't enough for a larger load of clothes. Other staff members were very friendly, but honestly, if you're looking for a beach experience, you'd be much better off at a place in Bali.

I highly recommend this hotel! We stayed as a family of four (two adults, two children) in a Rasa twin-bed suite with breakfast included for two, and there were several things we absolutely loved: 1. The beds were large enough to be pushed together, making it very comfortable even without an extra bed. 2. Breakfast was free for the children, and both afternoon tea and the lounge bar were enjoyed by all four of us. We didn't dine at the executive restaurant; the buffet breakfast area offers a very pleasant dining experience right by the sea. 3. The location is also very convenient. It's at the northernmost end of the main beach area, but it's only about a 15-minute walk to the restaurant with the firework show. You can also take the shuttle bus to Shangri-La and walk from there to save some energy. 4. There are many dining options. The Long Garden food court has a lively atmosphere, and for other restaurants, I'd recommend checking reviews. 5. The natural environment is impeccable, perfect for relaxation and enjoyment. The Rasa wing also has an exclusive pool for guests aged 16 and above. If you have children, the pool at Shangri-La is a bit more fun. The only minor drawback was that the air conditioning blew directly on us, which slightly affected our sleep. Regarding concerns about it being an older property, it's generally very well-maintained, and the hygiene conditions were excellent. Overall, a very comfortable stay.

Stayed here for a short business trip and had a very pleasant experience. The room was clean, modern and comfortable, with a practical layout and everything I needed for the stay. The bed was comfortable and the overall environment felt fresh and well maintained. The location is convenient, and the hotel facilities are good. Service from the staff was friendly and professional throughout my stay. Overall, a comfortable and hassle-free experience, especially suitable for business travellers. Would be happy to stay here again.

I had an excellent stay at G Hotel Gurney in the Executive Suite. The suite was spacious, modern, and beautifully maintained, with a comfortable bed and a great view. It was the perfect place to relax after a day of exploring Penang. The hotel’s location is fantastic, right next to Gurney Plaza and within walking distance of many popular eateries. The staff were professional, friendly, and always willing to assist, making the entire stay even more enjoyable. The Executive Lounge was a great addition, offering a quiet and comfortable space to unwind with complimentary refreshments. Breakfast was also excellent, with a wide selection of local and international dishes. Overall, everything from the room quality to the service exceeded my expectations. I would definitely choose G Hotel Gurney again on my next visit to Penang and highly recommend it to anyone looking for a comfortable and luxurious stay.

Everything about the hotel is nice, nice ambience, nice pool, nice food, nice deco, nice service Hotel need to improve on their soundproofing, since we can hear the next room guest voice etc Waterpark is closed on Wednesday, so we cant enjoy the park.

I booked a night as they are strategic located. The view is nice and facing Komtar. The room is clean and perfect, however the waiting time for the lift was very long. Only 4 lifts for 36 levels which really insufficient capacity. I waited almost 30 minutes on the day I checked out because 2 lifts was handle by the guards to pick up guests from high floors and left 2 lifts work as normal. By the time the 2 normal lifts reach level 20 was already full. There is also a Japanese shop downstairs and the people waited in the lobby for the line. I reached an hour before check in time and we don’t have a seating place for us due to the restaurant crowd, hence my kids seated in the laundry room. Perhaps, the management there need to control the area should be hotel guest instead of restaurant guest. Otherwise, everything is good for everything.

My stay here was very satisfying. The hotel's location is excellent, close to all the attractions in the Old Town, making dining and shopping very convenient. I stayed in the Heritage Wing, which has historical artifacts on display in the common areas, perfect for a quick browse if you're interested. The staff were friendly and responsive, providing daily newspapers and updating the mini-bar. The breakfast is made-to-order, and while the selection isn't huge, it's served piping hot, which is a big plus. They also offer complimentary afternoon tea and evening cocktails. The only downside was a strange noise in the room at night, and the soundproofing between floors wasn't great. If that's a concern for you, perhaps try the new building; I haven't stayed there, so I can't comment.