5-Star Hotels in Penang, Malaysia

The room was clean and spacious. The bed was also clean and large. The private pool in the room was clean, as was the toilet and the large, clean bathtub. It was a great stay for families. My room didn't have any Charlie ants. The only downside was the breakfast, which had a limited time slot – only an hour – so it felt rushed to get food. I would definitely repeat my stay.

An absolutely wonderful stay! The room was spotless, comfortable, and the service from the entire team was top-notch. What made our stay extra special was the sweet surprise—a complimentary cake from the hotel for our wedding anniversary! It was such a thoughtful touch that truly made our celebration memorable. Thank you so much for the amazing hospitality. We’ll definitely be back! ❤️✨ Giving it an 8/10—a bit noisy due to construction in progress

The hotel's facilities are exceptional. On a clear day, the sea view is absolutely stunning, with a vast ocean panorama right outside the room window. If the weather is good, you can even catch the sunset. I gave the facilities five stars because there are two swimming pools: one children's pool with a small slide, and a sky pool more suitable for adults. You can order food by the sky pool, and it's quite good. Additionally, for families with children, there's a kids' playground with various activities. Children aged five and above can be looked after, allowing adults to go to the gym or do other things, which is a very thoughtful service. I only gave the hotel's location and cleanliness three stars. The location is quiet but there's nothing else nearby. Typically, beachfront hotels are closer to night markets, especially this one which is quite secluded. The hotel does offer a shuttle service, but when I enquired, they didn't mention the need for a reservation, and there was only one scheduled trip. I arrived 15 minutes early only to be told I needed a reservation, and by then, it was full. Luckily, a 10-minute taxi ride still works. Regarding cleanliness, the room attendant didn't clean properly. Leftover takeout food was still in the room, which was quite disappointing.

Our last hotel in Penang was in Batu Ferringhi. The hotel isn't very large, and the room facilities are a bit dated, but the experience was excellent! First, the resort layout is well-designed; despite its size, the areas are cleverly arranged, creating beautiful views at every turn. There are several swimming pools, including two for children with slides and more. Most importantly, there are staff members consistently present at the slides and by the pools to supervise and maintain order, ensuring children can play safely and securely! Breakfast was also great; although there was a queue during peak hours, the food was delicious and offered a wide variety. The beach bar also had good food, and it was lovely to relax there with the lights on at night. The best part is that the hotel has direct access to the beach and the sea! And the path from the hotel to the sea looks absolutely beautiful when lit up at night. We booked a two-story family room with a lovely balcony. The staff service was also excellent. I'm giving it five stars.

Shangri-La Rasa Sayang Resort & Spa is an ideal choice for a vacation in Penang. The entire resort is enveloped by lush, tropical gardens and boasts a private beach. From your window, you'll see swaying coconut trees and the Andaman Sea, with the evening sunsets being especially therapeutic. The rooms are clean and comfortable, and the bedding is soft and conducive to a good night's sleep. The resort's pools and relaxation areas are well-maintained. Breakfast offers a rich and diverse selection, with plenty of Southeast Asian specialties. The staff are friendly and attentive, and the hotel environment is tranquil and relaxing. There's no need to rush around; simply strolling through the gardens or enjoying the sea breeze by the beach is incredibly destressing. It's perfect for a slow-paced, relaxing getaway. I highly recommend staying here in Penang for a wonderful seaside experience.

Stayed here for a short business trip and had a very pleasant experience. The room was clean, modern and comfortable, with a practical layout and everything I needed for the stay. The bed was comfortable and the overall environment felt fresh and well maintained. The location is convenient, and the hotel facilities are good. Service from the staff was friendly and professional throughout my stay. Overall, a comfortable and hassle-free experience, especially suitable for business travellers. Would be happy to stay here again.

I had an excellent stay at G Hotel Gurney in the Executive Suite. The suite was spacious, modern, and beautifully maintained, with a comfortable bed and a great view. It was the perfect place to relax after a day of exploring Penang. The hotel’s location is fantastic, right next to Gurney Plaza and within walking distance of many popular eateries. The staff were professional, friendly, and always willing to assist, making the entire stay even more enjoyable. The Executive Lounge was a great addition, offering a quiet and comfortable space to unwind with complimentary refreshments. Breakfast was also excellent, with a wide selection of local and international dishes. Overall, everything from the room quality to the service exceeded my expectations. I would definitely choose G Hotel Gurney again on my next visit to Penang and highly recommend it to anyone looking for a comfortable and luxurious stay.

Overall, we had a pleasant stay. The room was comfortable, and we really enjoyed the hi-tea that was delivered to our room. The breakfast was also tasty with a good selection of food. However, one concern was the security of our room. The room we stayed in could be accessed directly from the swimming pool area, and it didn’t feel secure because it couldn’t be properly locked from the outside when we left. We felt that anyone could potentially enter from the poolside, which was quite worrying. Another area that needs improvement is the breakfast service. While the food itself was delicious, the service at the breakfast area was noticeably lacking and could be more attentive and efficient. Overall, we enjoyed our stay, but improving the room security and breakfast service would make the experience much better.

Traveling with kids, the two-bedroom apartment was incredibly convenient. The room was clean and tidy. There's a swimming pool and gym on the top floor, and a washing machine and dryer on the first floor. The hotel's location is also excellent. There's a convenience store downstairs, a 7-Eleven just across the street, and plenty of restaurants nearby – we tried two, and both were delicious. It's about a 30-minute walk to Armenian Street, and you'll see durian sellers everywhere along the way. The only disappointment was that our room wasn't cleaned once during our four-day stay. We were told that for consecutive stays, rooms would be cleaned every three days, but this didn't happen.

The entire hotel features British colonial-style architecture, with very spacious and well-designed rooms. However, the service was perfunctory. During my three-day stay, despite frequent comings and goings, the doormen were rarely at the entrance. Even when they were, they generally didn't bother to open the door and looked expressionless. I believe this falls short of the service standards expected from a hotel of this price point. The turndown service was also a disaster; the duvet was wrinkled, the slippers weren't properly placed, and my charging cable was simply tossed onto the bed. Housekeeping was also very poor. On the second day, the toothbrush wasn't neatly arranged but rather haphazardly placed on the vanity. However, the housekeeping staff on the third day did a proper job of organizing the countertop. The toothbrush provided was a cheap, hard, brittle plastic one, typical of a budget guesthouse, and very unpleasant to use. Other amenities were acceptable. Overall, the hotel's biggest selling points are likely its scenery, historical significance, and location. Don't expect much from the service.