5-Star Hotels in Selangor, Malaysia

Took almost an hour to get my box of tissues I requested over the phone. I had to go down to the concierge to ask for it. Service was so so. Nothing to shout out about. Room was clean and comfortable though.

Pls have a look if you are planning to book this hotel. This was one of the worst hotel experiences I have ever had at a 5-STAR HOTEL! The problems started from the moment I arrived. During check-in, the receptionist told me that the system was down and was unable to check me in. After trying & waiting for a while, she switched to another computer to complete the check-in. I had to wait around 7 mins just for what should have been a simple check-in. After finally getting my room key, I thought I could finally go to my room and rest at around 6:30 PM. Unfortunately, things only got worse. My initial room was on the 5th/6th floor (can’t remember exactly). When I entered, I was shocked to find that the room had clearly not been cleaned or prepared at all. It was basically left in the same condition as the previous guest had left it. The rubbish had not been cleared, the bedsheet had not been changed, and the blanket was even lying on the floor. The room was dirty & messy, which completely ruined my mood. I immediately tried to contact reception using the room phone, but the phone system also appeared to have a problem. I called three times without answering and only managed to get through on the fourth attempt. When I explained the situation, the receptionist sounded confused and seemed unaware of what had happened. I requested a room change and was told to come back down to reception. When I arrived, the staff there also seemed unaware of the situation. I had to explain everything again. One staff member then went to another staff member, who came over and asked me again what had happened. At that point, I was already very tired and frustrated from having to repeat the same explanation multiple times. After waiting for quite some time, I was told that there were no more king-size rooms available and that they could only offer me a twin room. By then, I was exhausted and simply wanted to rest, so I accepted it. Considering that the initial room was not ready due to the hotel’s own housekeeping issue, I honestly expected at least some gesture of goodwill, such as a complimentary upgrade or compensation. But that was fine. I was eventually assigned Room 719. Before I left reception, the staff simply said “sorry.” The housekeeping situation was especially disappointing. I arrived at around 6:30 PM, while the hotel’s check-out time is 12 PM. There should have been plenty of time for the room to be cleaned and prepared. Yet I was given a room that had apparently not been serviced at all. I could even see housekeeping staff walking around the floor. Unfortunately, the condition of the hotel and room was also far from satisfactory. The facilities looked old and poorly maintained, with peeling wallpaper, a damaged chair cushion, dirty carpets, and an air-conditioning system with a noticeable mouldy smell. The lobby looks reasonably well renovated, but the condition behind the surface is a completely different story. For a hotel that has only been operating for a little over 10 years, the level of deterioration and lack of maintenance is difficult to accept. What disappointed me most was that this was not just one isolated issue. The check-in process was inefficient, communication between staff was poor, the room was not ready, housekeeping was inadequate, and the room itself was poorly maintained. This was honestly one of the worst hotel stays I have ever experienced.

Stellar hotel, lives up to its Hilton name! Everything was good, except the soundproofing which was bad as I could hear roadside noise (bikes zooming) in the middle of the night. Had a slight hiccup with the key card while checking in, but was quickly settled as the concierge even accompanied us upstairs to make sure it worked perfectly! Thank you and will make another trip there again soon.

May 8, 2026. I checked in around 8 PM. Even though there weren't many people waiting, it still took about 30 minutes to process, which is longer than other hotels. What's more, after completing the check-in, the staff told me the room wasn't clean yet and therefore unavailable. I was speechless. I had to get the room after dinner. Also, when I checked in, I asked if a twin room was possible, and the staff said yes. But when I got to the room, it turned out to be a single room. If they had just told me no from the start, I wouldn't have been disappointed. It felt like they don't care about guests' needs. Actually, the hotel is great in other aspects: the room is large, clean, and the pool is beautiful, perfect for kids. It's also close to the mall, making dining and shopping convenient.

Had a wonderful staycation at Cyberview Resort & Spa in Cyberjaya! 🌿✨ The resort offers a peaceful and relaxing atmosphere, surrounded by lush greenery that makes you forget you’re just minutes away from the city. The room was spacious, clean, and very comfortable—perfect for a short getaway. The swimming pool was well-maintained and great for both adults and kids. The staff were friendly, welcoming, and always ready to assist, making the stay even more enjoyable. Breakfast had a good variety of choices, and the overall ambience was calm and refreshing. If you’re looking for a relaxing staycation without travelling too far, I highly recommend Cyberview Resort & Spa. It’s the perfect place to unwind, recharge, and spend quality time with your loved ones. Looking forward to coming back again! 💚

The hotel facilities are satisfactory, and the pool and gym equipment are well-maintained. The breakfast buffet offers a good variety of options, and the taste is suitable for Hongkongers. It's super convenient to get to the theme park, just across the road. Walking to the mall only takes about three minutes, and there are plenty of restaurant choices inside. However, transportation is a bit inconvenient; I'd basically recommend taking a taxi to get there.

It's my third visit to The Saujana KL and we really love the surroundings with all the greenery. First time stay in the executive block and the view was great compare with club room with pool view & lake view. The only down part might be the bathtub which I think it could be improve on the cleanliness but we will definitely back for weekend getaway. 

This premium hotel has everything needed, free shuttle to IOI Putrajaya, pool, spa and great design. There was also free balloons for kids on the day we checkin. However, we were a bit unlucky as there were event and parkings are full, hence we need to park the car in the other building which is a bit confusing. The small detail that perhaps the hotel can consider is to allocate 1 car parking for each room, as most of the guests bring luggages and not all do the drop-off in front of the lobby which makes long distance parking a hassle. Overall, all are great except the parking issue :)

To be honest, this hotel's facilities are quite dated, and its location is pretty much ”secluded from the world,” making dining and shopping inconvenient. However, putting those points aside, it's actually a great place to unwind! Even though it's old, it's kept reasonably clean. And precisely because it's off the beaten path, it's incredibly quiet at night, ensuring excellent sleep quality. The hotel staff are also very enthusiastic and helpful, always ready to answer any questions, which makes you feel very welcome. If you're not looking for hustle and bustle and just want a quiet place for a getaway and perhaps play some golf, this place can still offer a good experience.

Facilities: Good Cleanliness: Good Environment: Good Service: Good We used the club lounge on the 20th floor for breakfast, and it was excellent with a great variety of food. Right downstairs there's a large shopping mall, making it a convenient one-stop shopping experience. We stayed on the 18th floor and had a nice view. Very good.