5-Star Hotels in Massachusetts, United States

The room was elegant, tastefully decorated, spacious, and well-equipped. The cleanliness was excellent, and the hardware exceeded expectations. However, one lady at the front desk had a very poor attitude; she seemed to look down on people, almost to the point of discrimination.

I will stay here again. The location is excellent and it is convenient for shopping and dining. The room cleaning, extra bed and turndown service are very good and the attitude is good. The front desk service is good and free coffee is provided in the lobby. The only drawback is that the takeaway I ordered this time was not delivered to the room. I hope to have a better experience in the future.

The InterContinental Boston has a great location; it's within easy walking distance of Chinatown, the Financial District, and Boston's South Station. The receptionist, Lily, was very friendly. While the breakfast selection wasn't extensive, it had most of the essential American breakfast items. The problem was that when you needed to call for water, toiletries, bathrobes, etc., they couldn't provide slippers due to insufficient stock.

Arrived at the hotel around 2 pm and fortunately the room has ready, however we had a room located far away from the elevator, in fact my room is at the end of the of the hallway 😑 the room is small with old furniture, there was some cracks on the wood panel. There is no fridge and the AC was so noisy. The bathroom is good - I think it has been renovated. With the price we’ve paid I think I just bought the ‘location’ instead of the room as it is a very standard room, considering it is a 5 stars hotel.

My second stay at the hotel in a month. Really impressed with hotel services by everyone i encountered at The Newbury Boston. I had a late midnight flight flying out, so have requested for a late check out via trip.com comment box. When I checked in, the hotel told me they took note of my request on the trip.com booking and gave me a late check out. Appreciate the professional service at the reception! And the efficiency of trip.com on meeting my request and bookings 🩵 Thank you

The location in the city center is perfect for shopping, eating and checking in. The cleaning staff is a lady from Shenzhen who is very friendly! Ctrip is awesome!

I decided to come to Boston for three days on short notice. I didn't want to rent a car, so I had to consider a hotel with a very good location. I considered Langham, Mandarin Oriental, and the Hilton at the airport entrance. I finally chose Langham because Mandarin Oriental was full. Service: I arrived at the hotel at 10 pm, the waiter took my luggage, and the check-in was smooth. The front desk was very friendly. Hygiene: It was clean and hygienic like a five-star hotel, and the restaurant was also very clean. Environment: The location is in the commercial district, there will be many people on business trips, and there will be many people in and out of the hotel during the day. Facilities: The gym and swimming pool are both indoors, with windows, and very bright. I had breakfast at Grana in the hotel on the first morning, and the quality was very good. The hotel's drinks were also amazing, but the dinner and room service later were much worse. It is probably because the hotel was unusually busy this week and the kitchen was overwhelmed. I told the front desk about my dissatisfaction when I left the hotel, and they handled the problem very actively.

The hotel is okay, but two unknown purchases have occurred, and it is not clear whether it is a hotel problem or a bank problem

Opposite Boston Park. Close to Chinatown. The hotel is low-key, but low-key luxury. The snack room on each floor is super considerate, but there is no kettle, so you can't make tea. You can buy some hot tea in the coffee shop in the lobby, but there is a time limit and the room is relatively small. It is also expensive in this season