4-Star Hotels in Gansu, China

The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!

The hotel I chose for this trip far exceeded my expectations! From check-in to check-out, the entire experience was absolutely perfect. The location was incredibly convenient. It wasn't far from any of the attractions, and with plenty of malls and convenience stores nearby, it was super easy to go sightseeing or find places to eat. The front desk attendant during check-in was exceptionally friendly and welcoming. She not only processed everything quickly but also impressed me with her impeccable attention to detail. The room was spotlessly clean, which was very reassuring. The bedding was soft and comfortable, making it easy to drift off to sleep instantly. The bathroom had a well-designed wet/dry separation, and the toiletries had a subtle, pleasant herbal scent. Even essentials like a hairdryer and charging outlets were thoughtfully provided.

The original member of staff that checked me in was extremely unprofessional. We were a family that came to visit with all permanent residents cards ( Green Cards ) and the way it was handled with very unprofessional. 1. The hotel should be aware that they don’t need to photocopy permanent residents cards as we are treated the same as local ID cards. The manager needs to train staff. I appreciate it’s rare to see but it wasn’t handle correctly. We have done amazing things for the country, China - and to be treated like this was disgraceful. One woman who helped us to our room, she was totally amazing! She was very professional- she understood professionalism and great customer service. We won’t ever forget such a wonderful woman. The hospitality industry is very important- every detail counts. However the negative impact can last a lifetime. I would like to thank the wonderful woman at this hotel and I truly hope you become manager of this place so you can show some staff members how to treat customers.

The hotel is located in the Old Street commercial district. Finding parking was a bit of a hassle, but if you call the front desk beforehand, their directions are very clear. I had forgotten my contact lens solution and couldn't buy any since I arrived late. When I asked the front desk for help, they surprisingly lent me their personal solution to use! Huge appreciation for their kindness and excellent service. The beef noodles at breakfast were delicious, although other options were somewhat limited. The overall environment of the hotel is pleasant, and despite its location in a busy commercial area, the room was quiet and undisturbed. There are many convenient dining options nearby; I recommend trying the 'Kang Guo Yang Rou' (pot-stewed lamb).

This hotel was truly amazing! The room felt incredibly fresh upon entering, and the bedding was spotless. It was a truly comfortable stay. Fruit and milk were provided, and a late-night snack was even offered. And our housekeeper, Li Ping, was incredibly friendly! From the moment we arrived, she greeted us warmly and patiently guided us. We also had quick and thoughtful responses to any small requests. For example, when I asked about nearby restaurants, she even gave us detailed recommendations for reputable ones. She was incredibly thoughtful. When I forgot something at the hotel, she even reached out and helped me return it. It was truly heartwarming!

This hotel just opened during the National Day this year, and you can check in for less than 300 yuan, which is very cost-effective! The room is beautiful, the bathroom is big, and the rest area in the lobby is very nice! There is a welcome juice hall and cookies in the lobby. The breakfast is very rich, including Chinese and Western snacks, as well as the local specialty snack ”Yao Chuan”. My favorite is the freshly fried onion rings and soybeans with tomato sauce. The freshly ground coffee and grain drinks are delicious.

First time in Zhangye doing the Silk Road. We’re Australians and don’t speak Mandarin. The hotel is brand new and the facilities were great. Service was fantastic and even though the reception couldn’t speak English they were so helpful and we communicated using a translation app to recommend restaurants and help us book transport. The General Manager of the hotel is called Jeffery and he speaks fluent English and was very helpful as well. Definitely recommend this hotel for tourists.

We had a nice stay there. Hotel is located near drum tower. Convenient to walk around to the food area. The receptionists are helpful and courteous. Breakfast is quite good and healthy for people who don’t like local spicy food. Room is clean.

This is my second stay at this hotel. I came straight here from the train station, and the Mercure's location is excellent. The hotel's facilities and services are superb – I absolutely love it! The rooms are spacious, bright, and spotlessly clean, and the breakfast was also fantastic. I'll definitely choose Mercure again next time. While here, I met guests from Shanghai, Guangdong, Northeast China, and even Japan. As a visitor from Sichuan, it felt like a homecoming, especially since Tianshui was part of the Shu Kingdom during the Three Kingdoms period!

Hotel is very clean and located in an ideal location in the middle of old town. Hotel staff is very friendly and helpful. They offer pick up from airport and took me to the local restaurant for lunch. The hotel staff Miss Lila was kind to help me search for a trust worthy local day tour to join. I hope I could stay a few more days in this hotel. I highly recommend this hotel to anyone who is coming to Lanzhou.