When checking in, the front desk staff was warm and friendly, and the service was thoughtful. The room was comfortable, quiet, spacious and bright, and the sleep quality was great. The only drawback was that the bathroom door was not closed tightly, and water leaked all over the floor after taking a shower, and there was no floor drain.
Tha hotel was v.nice but this years found issue like
when we inter to hotel reception from insde found warning litters
(keep watch of your bags ) this mean the reciption erea not save
The fridge in room is not work , reception was informed but not done.
reading lamp on bed not switch on and not fix properly
finly all reciotion staff were wunderfull deal eccept one man was last name is mann he is bigoted and spoke in an inappropriate manner. also the breakfast minue is same not changed sine two years .
We had a wonderful stay at this hotel! The location is perfect - centrally located and just a few steps from the promenade. We were particularly impressed by the view from the window: the view of the promenade was simply fantastic and made our stay even more beautiful. Everything was clean and well organized and we felt completely at home.
Breakfast is relatively ordinary, and there are not many choices. But the waiters are pretty. The environment and location are very good, just beside the concert hall and St. Peter's Basilica.
The location of the hotel is good, there is a big park next to it, and there is its own free underground garage. Room service and front desk service are very good. But after I checked in, I found that there were many rooms on the floor that were being renovated. There was no prompt before booking. I knew that this would not be booked! Although I live in the room at the end of the corridor, there is still a big decoration smell. I am very sensitive to the smell and very uncomfortable. After staying for one night, I started to get rhinitis in the morning and had a runny nose and sneezing. And there are ants in the breakfast restaurant and the room, the pillow in the room is very flat and uncomfortable
The hotel is conviently located very close to the central train station. In the pedestrian walk way of the train station take the exit ”Bürgerweide/Congress-Centrum” and turn right. The entrance to the hotel is less than 100 m from the exit of the train station. The reception staff is friendly, my room was clean and nicely furnished. The hotel does provide room service only every 3rd day of your stay. While I do not need a new towel every day, I felt annoyed by the lack of daily service to make up the room, as I certainly expect this daily service from a hotel of this price category. I felt even more annoyed by the fact that this lack of service comes along with ridiculous mission statements ”be part of the future” (see picture). I am not interested in being part of a travel future, where maximizing profit through reducing service is the vision of the brand management. My conclusion, if you stay one night, I can recommend the hotel, if you stay more then one night consider to chose a brand that still provides room services.
Service was good. Breakfast was good. The room was clean. Coffe at room was good. The location was good. But, there is no additional water for the 2nd day at the room.
GGuest UserHotel is nicely renovated. The lobby and restaurants looked impressive. Breakfast had enough selection and was nice. Towels and bedding were new.
However, the bathroom was extremely small and quite difficult to get in the shower due to the positioning of the door. Water bottle was not refilled so maybe it’s only one bottle per stay.
Overall good for our needs.
I had a very pleasant stay and would especially like to highlight the top-notch gym and the beautiful spa area, as well as thank the friendly breakfast staff. Overall, the service was very good.
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