4-Star Hotels in Somerset, United Kingdom

Hotel is in great location. Staff were friendly and helpful. Room was as described and is clean and comfortable. Negatives are that the hotel carpark is actually a public carpark and not part of the hotel but was not a big issue for me. And there was a lot of walking to get to the assigned room from the lift & stairs. Otherwise, it was a pleasant stay and I would come again.

Our family room was located in the basement, and the bathroom door was right next to the head of the bed. When opened, the toilet faced the bed directly. There was no extractor fan in the bathroom, so after showering, the steam lingered for a long time. Since it was so close to the bed, we couldn't leave the door open to air it out; we had to keep it closed and let it get stuffy, which wasn't a pleasant experience. The front desk staff were quite indifferent; they didn't even respond when we said thank you.

It’s a little bit far from the city center, and without a car you have to walk uphill. Also, there was some renovation work going on at the hotel in early March, so we were woken up by the noise. But the overall experience is great, very clean, the staff were very helpful. The library and lounge were cozy and lovely.

The location was amazing and easy by walking in town, meet the hotel standards on cleanliness, service and location. staff is very friendly with smile especially on the breakfast time, they are really helpful. However I have booked for 2 nights with the city view queen bed room, but It’s no city view at all. Also, this room is on the upper ground floor and nearby the storage cleaning room is not the good idea for customer especially on the early morning time. The problem is the room always has a terrible noise all the time which make me terrible and can’t sleep well when I am being on the room. I have requested the room which away from elevators and good view before booking but not get anything at all.

We stayed one night at Apex City of Bath Hotel. The location is excellent, and the night‑shift manager was quick to respond when we raised our complaint, however our overall experience was really poor because of repeated hygiene problems with the beds. It was nearly 11 pm and we were ready for sleep, when we discovered mould‑like marks on the bed sheets in our original room. We contacted the duty manager straight away, and we were moved to a different room without delay. Unfortunately, on arriving at the new room, we found hair left on the fresh bed sheets. We were exhausted and very late in the evening; otherwise we would have asked to check out entirely. A member of staff then came to replace the full set of bedding for us. During the bedding change, further issues were uncovered: visible yellow stains on the mattress underneath, and yellow stains also on the duvet itself. While the staff tried their best to resolve the situation at such a late hour, it is unacceptable for a 4‑star hotel to have multiple bedding‑related cleanliness failures across two separate rooms. We felt uncomfortable for the rest of our night. We hope the hotel will carry out a full review of its housekeeping standards and mattress / duvet condition.

I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.

The hotel is attractive and full of charm, with a pleasant aspect facing the church, however, the surrounding area of Bridgwater is rather run down.  Staff were very efficient and checked us in quickly and efficiently. Unfortunately, we didn't get to try the restaurant as it was closed due to it being Father's Day. Our room was ok, and had a large bathroom with both shower and separate bath. There was plenty of hot water available, but aware that it was almost scalding when allowed to run without cold added. The bed was comfortable and the room well equipped with tea facilities, ironing board and iron and hair dryer. Due to the age of the building, there was a lot of noise from residents walking around in the rooms above ours, but it wasn't too obtrusive. Breakfast was very good with a choice of full English or continental and my gluten allergy was catered for.  If you  need to stay in Bridgwater, then I would recommend The Old Vicarage, but we would probably look in the villages further out of the town in future.

Perfect spot for exploring Bath, very central and easy to walk to the station, shops and attractions. The apartment was spotlessly clean with everything we needed, and felt secure in the lovely courtyard. We extended our stay as we felt so at home there. There looked to be a secure left luggage store which we may have used if we’d seen it earlier. Would be useful to have info about this in the apartment info pack. There is some noise from the street for apartment 7, partly from early deliveries to Thermae Spa which is directly opposite, and also from people wandering through the echoey passageways at night. We got used to it by the end of our stay, but light sleepers might prefer one of the inward facing apartments.

We had an amazing stay at The Bailbrook House Hotel. The staff were exceptionally helpful. We ate in the restaurant on both evenings and all the food was excellent. We had a small issue at breakfast as were quite late coming in for it and some of the fruit had gone, however having said that the poached egg and avocado on sourdough I had was to die for, and was delicious, and the full english was very good too. All in all it was all very enjoyable stay and would definitely return, and recommend the hotel to friends and family.

Good Very good parking Very tasty and plenty of choice at breakfast. Comfy bed Bad Left waiting outside property in rain as unable to enter building for 5 minute. When staff did let us in no apology and told “ well I’m on my own so couldn’t let you in” Since when is that the customers issue ? Not given the room I booked which was to be a four poster room. Told “ oh well at least you have a nice view” Maybe so but not the room I booked.