4-Star Hotels in Southern District, Israel

Excellent Hotel, location and customer service are top notch, Hotel staff and manager Rinat went above and beyond to make our stay enjoyable and fun. Thank you!!!

The hotel is clean and pleasant, especially since it's exclusively for grown-ups - no children, so the atmosphere it very quiet. It's at the edge of the hotels area, furthest from the sea shore, but it still is within walking distance (even inn the heat of Eilat). The rooms are nice, the breakfast is excellent, the supper is very good, and all in all it was a positive experience. However, special requests made in advance were met with supposedly positive intentions, but with zero implementation. One of us is handicapped, so we asked for a non-slip mat in the shower. They said yes, of course, but never provided it. We also stated in advance we were celebrating a birthday - other hotels usually refer to it in some way (some go as far as cake and balloons) - here another zero. Also, parking space is limited; the only parking available is at a public lot, about a 5-minute walk away, currently on a badly broken and blocked sidewalk. I would have expected a hotel to provide some sort of a solution for a handicapped guest when they know it in advance. Well, expectations... (the manager I spoke to when we checked out promised to send an email with a discount for next time. As usual: positive intentions, zero implementation.)

Hotel service was extremely bad, i initially booked a room for two adults and was told I nedd to pay the hotel direct for a third adult who was joining us, I was told at reception to book a deluxe room which I did bit upon arriving in the so called deluxe room there were 2 x beds and and 20 minites later, someone came into the room to pull out the sofa bed for the third adult - we ended up paying approx 300gbp for three adualts but only ended up getting 2 beds and a sofa couch - even the woman who came in mentioned we were given the wrong room. The hot water kept going cold during showers and when the fire alarm went off with ALL electricity going off in thw roo. for approx 40 minutes the staff said this was normal and nothing was able to be done. It was more the attitude at reception that made things even worse. This all falls far below of what is expected from the Leonardo group. Needless to say, we wont be staying there again.

The cleanliness in the dining room was not high. Plates were dirty. There was a stage when I asked the waiter for draft beer and I received a bottle. When I told the waiter I said that I asked for draft beer, he simply said no, so I said I was not interested. Then he replied that he had opened it and there was nothing to do in our private pool. The ladder broke. And it took 4 and a half hours until it was addressed. In addition to that, there was a lot of sand in the pool, but it should be noted that there were employees at the hotel who were great and provided good service. The food receives a score of 3 out of five. The location of the hotel is excellent, central by the sea and shopping complex

The hotel was very nice, beautiful pool, great ”all-inclusive” service, with drinks and snacks available between the 3 delicious, plentiful meals. There were also surprises left in the room ( wine, chocolate, dates, etc..) We had a huge balcony, that cpukd have fit 10 people! The room and bathroom were clean, but not fancy looking. There were little shampoos, conditioner, shower gel etc. Plenty of towels. Here and there there was a chip in the paint on the wall, but nothing major. People in the adjoining room were smoking and security was very responsive to our complaint and came twice to get them to stop smoking in the room. The staff was really nice!

Disappointing Experience – Not Worth the Price The hotel feels very outdated. The room I stayed in had plain, poorly painted walls and overall looked quite old. The bed was especially uncomfortable—it was actually two single beds pushed together, and they kept shifting apart during the night. The third floor, where my room was located, had a strong and unpleasant smell of cigarette smoke. The bathroom was also in need of serious renovation; everything felt worn and far from modern standards. Given the condition of the facilities, the high price is definitely not justified. I wouldn’t recommend staying here unless major improvements are made.

Leonardo Club was the perfect Dead Sea trip! When we needed to change our room because of neighbors who smoked, Tamar handled it politely and immediately. Shlomit called us several times to make sure we were happy. We have never gotten the attention that Shlomit gave us from any hotel! Shlomit also recommended the ”wet trail” hike at Nachal Bokek. It was great and it was free. Shlomit also recommended a hike to ”Zohar Fortress.” What a beautiful and historic place! Also free. The food was excellent. The room was spotlessly clean. The workers were pleasant and polite. We couldn't ask for more.

The Israeli breakfast was included in the room fee, and was excellent. Indeed, I only needed one other meal for the rest of the day, The servioce people were excellent. I used the laundry service which was prompt and efficient. The rooom cleaing service was excellent, by a wonderful Gilipina

The hotel is very close to the bus stop, there are shopping malls nearby, 5 minutes walk, life and shopping are very convenient! The hotel has its own beach and pool, perfect for soaking the hotel! The downside is that the room facilities are a bit old.

!!! We really enjoyed the two days at the hotel !!!The service is kind and fast (a fault with the TV was fixed within 5 minutes...), the breakfasts are amazing with plenty of food and all the dishes are extremely delicious . The shower is not well built (the entire floor area is completely wet...) but the rest of the room is wonderful. The cultural evening (a performance by the ”Hebrew *****es” was extremely exciting (we danced until we were exhausted...), although the second evening was weak in comparison.