4-Star Hotels in Quintana Roo, Mexico

The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel.

I only stayed there for 2 nights, and I liked it! It’s a bit far from the beach, but the hotel has a nice pool where you can chill. My room was also big and clean, so I felt comfortable there! And the staff was also so nice and helpful 🙏

The most cost-effective hotel in the Tulum Beach area, with a beautiful cliff sea view, welcome drink, and you can book a sea view for dinner, the view is beautiful… The hotel can't go directly to the sea, so the price is relatively beautiful, and it's not far away if you want to go to the sea. There is a white sand beach next door after a five-minute walk. The room is big, and hot tea is delivered every day. The service is very good, especially the price is half of that of many hotels in the beach area next door. It's perfect!

Room type selection: (There is a giant pit here, it is recommended to avoid the pit) We booked a ”sea breeze room” and told us that we had upgraded our room type when we checked in. We waited for us to check in and found that we had transferred to the ”pool room” The difference between the two is that the sea breeze room is located in the second row of the hotel's seaside, you can have your own terrace but not against the sea, you can feel the sea breeze The pool room is actually a jungle room with a pool, and you can't feel the sea breeze at all. After coordination, we finally gave us the sea breeze we wanted. It turned out that the ”sea breeze room” was oversold that day, and it was upgraded to the ”seaside room” for free. But it's really noisy! It's noisy to sleep at all Because it is made of tent materials, the sea breeze is blowing at night, and it is not soundproof at all, and the sound of the waves beating the reef is no longer the level of white noise. It is the kind that requires earplugs to sleep. Don't listen to the free upgrade of the hotel. ”Sea Wind Room” is the only recommended choice. Mosquitoes: It's the kind of thing that you can get bitten on your legs as soon as you go out. Remember to spray mosquito water before going out No matter how close the road is, The beach in this house is almost impossible to walk up, because it is not cleaned, so the smell is still very serious This wild luxury is still mainly ”wild”, bathing needs to be in the open air, this feeling is OK, water heat is very important

Terrific location, fantastic service, even better than in pictures!

I had mixed feelings about this hotel: -Very spacious room/suite and comfortable bed. -Nice places to hang out in the hotel with nice views. -Staff was very friendly But: -Poor isolation. We got awaken by loud music from neighbors’ tv at 6 AM. We heard everything as if the speakers were in our room. -Disappointing breakfast (only toast and fruits). Overall good experience, but could be better for a 4-star hotel.

The hotel is close to restaurants, entertainment, and shops. Staff are very friendly. Guess room is spacious and clean, although the bathroom fixtures are a little outdated. The ocean is clear and calm. They will offer guests free breakfast and spas after check-in, in turn to attend a time-share presentation. After we politely but firmly declined the offer; they did not push again through our stay.

This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.

Actually the price/performance ratio is average, but the hotel staff are so caring! ! The Mexican staff, who didn't speak English well, saw our couple stay in, and helped us arrange the room the next day during our outing. The flowers on the bed were picked fresh! ! Carefully help us occupy the parking space every day! Very simple! ! Super considerate of guests!