TTeeks Pros:
Our stay at Piece Lio was decent overall. The aesthetics matched the pictures online, and the studio was spacious with a lovely balcony view overlooking the rainforest. I really appreciated the Dyson hairdryer in the room, which made things much easier with long hair. The staff were friendly, polite, and kind, thank you guys!
Cons:
There were some small issues in the room, such as paint patches peeling off and small holes near the window shutters, which need attention, especially for a fairly new hotel.
The biggest disappointment was discovering that there is no gym or spa, even though both are listed in the hotel’s description. This may not be a big deal for everyone, but it was for us since we had planned our trip around maintaining our fitness and relaxation routine. Instead, guests are given access to facilities within the same hospitality group. The gym and spa are located offsite, about 15 minutes away in town. While the hotel provides free shuttle service to and from that location, the drive feels much longer than expected due to island roads. The gym is small with basic equipment, and the spa, called Rituals Health and Spa, felt old and in need of renovation.
Breakfast was average and not really to our liking. It was also inconvenient because most restaurants at Lio Beach do not open until around 10 a.m., leaving limited early morning options. We ended up eating at another nearby hotel restaurant, Molave, which was the only one open at that time. One of the staff members incorrectly told us there were other options available earlier, which suggests a need for better training and communication.
Another issue was with a pre-booked van ride to one of the beaches. We had confirmed it via WhatsApp, but when we went downstairs, the staff had no record of it. To their credit, they handled the situation professionally and offered us a free one-way ride to make up for the inconvenience.
Overall:
The staff were warm and helpful, but management needs to improve communication, training, and most importantly, the accuracy of the facilities listed online. It feels misleading to advertise a gym and spa that are not actually part of the hotel. The lack of an in-house restaurant was also inconvenient, especially when you want a quick meal without leaving the property.
If the hotel eventually adds its own spa and gym, it would be a much better experience. We did recommend it to friends for a short stay before their flight, but I would not suggest booking it if your priority is having fitness and spa facilities in one place. Overall, would return it they added the facilities!
P.S. there’s cats! I’m not a cats person so it was a little uncomfortable to have them downstairs in the lobby area .
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