4-Star Hotels in Lesser Poland, Poland

Great customer service! Room was a decent size. Breakfast was good. I enjoyed the fact that we can order our eggs how we want vice getting scrambled from the buffet.easy to get Uber and taxi. We walked one night from the town square where the chriatmas market was and it took us about 30 minutes. Short drive to Schindler factory and jewsih walls. About 30 min drive to Salt mine.

A very enjoyable stay, the hotel is located off the beaten track but is a great base for nearby attractions: Oświęcim, Energylandia, Wadowice and Kęty. Great staff and very good amenities on site: indoor and outdoor swimming pool, spa, restaurant, cozy large rooms and a tasty breakfast for dessert.

The location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)

It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place

I booked a room for my mother. Thank you for allowing her to check in a bit earlier – it was very helpful and much appreciated, as she didn’t have to wait in the lobby. Overall, everything was good. However, there was one issue: there was an empty white bottle left in the room (it looked like a used vodka bottle), and there was no drinking water provided, even though the photos showed two green bottles of mineral water included in the room

If it's cold and it's not winter.. Change hotel!!! New and clean structure, however, I can only give two stars because I HAVE NOT ACESSIVE that there is snow outside and there is no heating in the rooms because “We are in April”. If I had wanted to sleep with a wool hat and a hot shirt I would have chosen a camping, not a hotel. I was given a little stuff that was served little and nothing... the only thought of doing a shower in a refrigerator was making me ill. The one that was supposed to be a perfect holiday thanks to them was a stress.

Excellent hotel with a great location. It was love at first sight! The room not only has a coffee machine and a kettle but also a carafe. All amenities are provided, including a bathrobe, slippers, and an iron. The staff is professional. And breakfast isn't just pastries; it includes healthy options and several types of coffee. I liked it so much, I didn't want to leave!

Nothing really to complain about here! Great location & 24 hours front desk. The hotel is located on a street full of restaurants and a nice Swedish cafe with great coffee (for Europe - I’m from Melbourne) and Swedish pastries - my fiancé is from Sweden. 4/5 for amenities as there’s no gym / sauna like other hotels we’ve been to for similar prices, but that’s no biggie.

Lovely boutique hotel in an excellent location. Perfectly placed for exploring the old town. The hotel was very clean, warm and inviting and it's clear that staff work hard to keep the hotel looking at its best. The selection at breakfast was excellent, with food made to order as well as a buffet with lots of choice. The room itself was nicely decorated with a comfortable bed and good facilities. The only downside was that the shower leaked, creating a small flood in the bathroom, but this was a really small issue. The room was small, but it was fairly priced and for two nights this was not an issue. Overall, we had a great stay and I wouldn't hesitate to stay here again.

The hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station. Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift. Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!