4-Star Hotels in Riyadh Province, Saudi Arabia

The hotel is great, loved the size of the room, amenities, cleanliness, and comfort is on point for the price. The reception and check in process is smooth, bilingual support can be an additional point but the communication is still 👌. The room service and house keeping is also great. However what can become a nuisance quite easily is that the hotel claims to have a parking but it stays full so you have to park around the hotel and it is a busy area hence it gets a bit difficult. Moreover, for now the paid parking meters are here but they are not charging yet, once they do .. it will be more difficult to park outside the premises of the hotel. The other downturn for me personally is the size of the commode in the bathroom. Room for improvement here as not only the commode sprays water everywhere while flushing but the bidet makes alot of noise. Over all, I may come back to the hotel for the peace And quiet in the room, lobbies, and the size of the room but the parking can be a down turn for me.

The hotel room was clean and comfortable, and the environment was elegant! The hotel breakfast was rich and varied, and the front desk staff had a great attitude. It's very close to Kingdom Centre, just a 10-minute walk. There's also a Chinese restaurant, Jin Xiu Dong Fang (錦繡東方), right across from Kingdom Centre, offering authentic Chinese cuisine.

Saudi has many local hotel which are clean and tide. However this hotel is not only clean tidy but the facilities are also very nice including the pool and gym. I recommend this hotel for families and individuals. thanks

I have no words to describe how good this hotel is Itreally feels like a five star hotel I am a retired physician and I am from Honolulu Hawaii so know hotels. and traveling through Scandinavia in much of the rest Europe and the UK of the last four years I’ve stayed in more than two dozen four star hotels.  And this one is easily is in the top 10% The service is the best of any hotel I’ve ever been in. from the reception desk to the restaurant staff, to the cheerful people who efficiently run the coffee shop in the lobby etc. The buffet is beyond belief and à la cart menu is extensive and available late into the night  i’ve been to several well-known Middle Eastern restaurants in London in Oxford UK the buffet here is better than any of them The end hotel has the grandest lobby of all two dozen that I’ve seen for the last four years And the location cannot be beat I intended to only stay four days, but extended to three times that one reason was, I wanted to try all the dishes in the buffet at least twice. I was planning to try some of the recommended restaurants in town, but decided that it is unlikely that there will be any better than the this hotels restaurant. I was trying hard to think of anything negative to say just to show some balance, but I cannot think of anything This is the place to stay if you are in Riyadh

I like this superior queen room layout a lot. Spacious and equip with essentials. I like the bench as a comfortable seating area where u can rest before going to bed. Toilet I water pressure is good. Good smell for toiletries. I also enjoy swimming pool and the jacuzzi looks nice. Just different timings for gym and spa for men and women. Please be aware. Good for families too as some families with young kids around.

I've been using Trip.com for years, and this is the first time I've ever left such a negative review. I checked in late at night, only to find the door lock was ridiculously broken, almost falling off. When I went downstairs and immediately asked for a room change, the front desk acted as if they hadn't heard me, saying they'd send someone to fix it right away and told me to go back upstairs. Even though they managed to drill the nail back in, it felt like it would fall off again with just a push from the outside. I contacted Trip.com, and I overheard the front desk telling their customer service on the phone, 'It's OK. OK, just the safety lock.' Later, they told me it was fixed and to go back up. Throughout the entire negotiation process that evening, there wasn't a single apology. Is this what the Mercure brand has come to now? With the help of Trip.com customer service (Yanzi), I finally got a room change, utterly exhausted. I don't understand why they wouldn't switch rooms when there were clearly other rooms of the same type available. After a ten-hour flight, and no rest – who could give a good review? By the way, Yanzi was truly efficient and excellent at communication, a stark contrast to the speechless hotel staff. P.S. The location is excellent. Subway and supermarket are all conveniently available. Breakfast is around 100+ riyals; it's filling and even has congee, but it's not worth purchasing separately.

Functional and good business hotel with good location and good staff and food

Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍 On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎

Excellent! I'll definitely stay here again next time I'm on a business trip. The environment is great and very clean. The hotel breakfast is very plentiful, delicious, and beautiful. I really enjoyed it and will definitely come back next time. It's great value for money.