Front desk agent was very nasty and rude at the mouth. Upon returning to the property after eating dinner I was stopped and asked numerous questions and held up from going to my room. I was basically interrogated by the employee before I could go up to my room which was very unprofessional.
I didn't know anything about airport hotels in Atlanta. I was looking for a convenient hotel with an airport bus. And the Westin was one of them. The airport bus was good, it departs the hotel on the hour and half hour (ie 8pm and 8:30pm and 9pm, etc). The drive to airport is over 10 minutes. I saw some hotels can be accessed by Sky Train. Actually those hotels are easier to access (which I did not know). The Sky Train is free, it leaves every 10 minutes from the airport station, and it's only 1 short stop to the hotels. So that is quicker and easier. I did not realise that before my stay.
The Westin hotel is ok, not the newest but not bad overall. My main problem with it is that it faces a highway and it's quite noisy. I complained that the room they gave me was noisy and I asked to switch to a room that's not noisy. They gave me a room in the other wing of the hotel also facing a highway but a bit less noisy. I did not have the energy to complain again. The shower was ok, not bad. I like the African American woman who was driving the airport bus, she was very polite and friendly and helpful.
I was tired after a long flight to Atlanta. So I wanted to go outside and get some fresh air. I asked them about walking around outside, the response was that it is not really safe to walk outside in the area. But if I wanted then I could walk in the parking lot.
The accommodation is really good, but the breakfast is unchanged on the first floor, and then the deposit of 200 US dollars will be charged. If there is no problem with check-out, they said that they will return three to five days. The deposit is indeed a bit high. The accommodation is really good and comfortable.
The location is excellent. We love walking outside as it is so green and beautiful. The hotel and the rooms are extremely clean. This has become our hotel of choice when we come to Atlanta. Would definitely recommend this hotel.
The son returned home and flew from Atlanta to Amsterdam and needed to stay overnight in Atlanta. A 10-minute drive from the airport, this family happened to encounter anti-racial discrimination riots across the United States and curfews across the city. The bus between the hotel and the airport also stopped, the restaurant was not open, not even breakfast! There is a coffee tube that sells some sandwiches or something. Fortunately, just one night, barely fill your stomach, hurry and leave!
Convenient location, very friendly and efficient staff, shuttle bus to domestic departure every 20min from 4:20am within 10min reach. Rooms are comfy, bed soft, temperature well controlled, no noisy A/C, sound insulation of the room itself is good too. A few great bars/restaurant are located not too far (walking distance).
More biased, breakfast is relatively simple, the smell of the room in the middle of the night is too heavy, half of the room is changed.
There are fewer hotel people and the supporting design is basically there.
The room is relatively large and OK.
The hotel is a little off the beaten track, and many places around it are undeveloped. There are basically no restaurants around. It's relatively close to the aquarium and Coca-Cola, and you can get there in about 10 minutes by Uber. It takes 20 minutes to walk. But it's cost-effective and the room is quite big.
The location, room cleanliness, and service were all excellent, and it was a very satisfying stay as it was a new hotel that opened this year. I would 100% stay here again next time~
The room is spacious and bright, and the hygiene is good, but I couldn't find anyone at the front desk. I went downstairs to ask if there was a pair of slippers.
Very Good
117 reviews
8.8/10
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