Great location and some very good services (shuttle to ski lifts).
Some improvements can be done in terms of cleanliness and breakfast, but overall great value for money
The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.
Enjoyed our one night stay. The room is cozy and matched our expectations with this price. The view outside the window is not bad as well.
We also paid 25 euro per person more to enjoy the spa facilities for one hour which we find worth the money if you are looking for a relaxing session after a day of hiking. The spa is not the biggest or grandest but it does its job with hamman, sauna, jacuzzi, etc. It's quiet during our visit with no one else so basically we had a private experience. Remember to bring your flipflops and swim cap which are mandatory.
The room that touched us had wooden sticks on the roof and it seemed that room in time not looked at it xq the whole roof is full of tears the next day we commented and took them together with photos. I don't know if it looks on the photos.
The hotel was very comfortable and very comfortable.
Otherwise everything right
This is a very popular hotel in Zaragoza, with a good environment and a good location. Good service and good food. I was on a business trip here for a week and booked a hotel conference room. It's very good in all aspects. I will definitely stay here next time I have the chance. At the same time, I also recommend this hotel to friends who come here to play.
Habitación amplia , muy calentita , y buena relación calidad precio, instalaciones mejorar o arreglar el spa y mantenimiento del gym , no hay colchonetas para estirar y varias máquinas en reparación
Nice setting. The rooms are in a new building and you don't get to see any of the original sections unless you join a tour. I did not join the tour so cannot comment. But overall not so much to see. Honestly slight disappointment for a ”castle” stay
Very Good
73 reviews
8.9/10
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