Nice hotel close to the city center. Friendly staff. Parking is an issue, if you don’t get to book your space then you have to park outside in a public parking and both are expensive.
The rooms are modern and the swimming pool at the rooftop is useful. Also the spa.
The hotel is located in the surrounding area of Bilbao City. Close to the World Heritage Biss Bridge, 5 minutes walk. Be sure to spend 0.45 euro to experience the unique bridge crossing of the Biss Bridge. The castle-style hotel is luxuriously decorated, the rooms are comfortable and bright, and the bathroom is beautiful. The hotel has an underground parking lot and free parking around. The surrounding area is obviously a tourist attraction area with churches and old streets.
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
It's just across the street from San Mames Stadium, so it's the first choice for watching football. The front desk staff are also very welcoming. Although the room is not big, it is clean and has good lighting. There are several restaurants downstairs, which is very convenient for eating. There is a large grocery store on the next street, which is very convenient for shopping. In the early morning, I went to the airport front desk to help call a taxi. Good experience.
Amazing stay for San Sebastián. Older Victorian style villa converted for boutique hotel use. Excellent concept and room! Cleaning staff was thorough and all staff was amazing and helpful. Didn’t spend much time on the property but no need as the city itself is amazing.
The room was available so I was able to check in early, which was very helpful. The reception and concierge were all very kind, and even though I only speak Japanese and used a translation app to ask questions about restaurants, tourist spots, transportation, etc., they smiled and explained many times to me. The building was an atmospheric hotel, but the room felt modern. There was also a courtyard, and it was warm and comfortable when the sun was shining. The room was cold, probably because the ceiling was high, so I turned on the air conditioner, but it remained cold, so I went to the front desk and told them that, and they told me that I needed to switch between cooling and heating, and they kept using the cooling setting. There was a rain shower and a normal shower, and I could choose between them by simply pressing a button, which was convenient. There was also enough water.
Very clean hotel with a huge room :) clean and spacious bathroom. Very well located a few minutes walk from the museum and the city center. Underground parking is a plus (even if paid).
Appreciated the free parking and beautiful views of the city below. The hotel is also conveniently located near the bus stop. Our hotel room was pretty clean but I would describe the room amenities as basic. The pillows were too soft - presumably due to the lack of pillow filling. The motion sensor lights in the toilet also turned off every 5 mins which was a bit annoying sometimes. For the price paid, I still think our stay was worth it.
Very comfortable hotel. Good bed and bathroom. Location is very convenient nearby shopping centre and old Town. If you arrive by bus. Its about 10-15 minutes walking distance.
Amazing
132 reviews
9.7/10
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SSergei TonkovExcellent hotel - excellent value for money
We were very pleased with our stay. Excellent value for money: reasonable price, great location - everything is close by, including attractions, transport and good restaurants.
The service is at a high level: the staff is friendly, quickly responds to any requests. The breakfasts were a pleasant surprise - fresh products, good choice, everything is delicious. The rooms are clean, neat, with a nice design and everything you need for a comfortable stay.
The only small minus is that the soundproofing with the corridor could be better. If someone passes by or talks in the corridor, it is audible. But if you do not sleep until late and get up around 8-9 am, then this will not cause much discomfort.
Overall - a great place for a short or long stay. We would be happy to come back again.
AAlbertExcellent. The complex is part of the luxury Arima Hotel, and although the entrance is through another entrance at the back, you can use its services, such as the restaurant, which is very good. The rooms were very new, well-equipped, and very comfortable. Free street parking is available.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
GGuest UserI thought the sauna was included in our stay that’s why I booked the hotel.
When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section .
Spa and sauna are not the same and if it’s a cost to it , that should be mentioned.
Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa.
It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it!
Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
GGuest UserI booked this hotel because it was in a quiet location , the room had double glazed windows that allowed me to sleep soundly for more than 8 hours each night and I could reach the city easily by taking the bus.
FYI the taxi fares from and to the San Sebastian airport was 90€ in total, which the hotel has no say on or any other hotels for that matter.
MMonkmonkSuper great hotel with amazing views!
Spacious room, comfortable mattress and convenient location!
Thank you for the friendly staffs😊
I will choose it again if I come to San Sebastián again!
GGuest UserVery clean hotel with a huge room :) clean and spacious bathroom. Very well located a few minutes walk from the museum and the city center. Underground parking is a plus (even if paid).
GGuest UserStayed a couple of nights in NYX Hotel Bilbao. The location of the hotel is ideal, with most attractions within easy walking distance. Close to the old part of Bilbao which has plenty of restaurants and bars. Also close to shops and a nice riverside walk to the Guggemheim museum. Can’t rate food as did not use hotel amenities. Overall the hotel had a modern stylish feel to it. Check in and out was speedy and staff were courteous.Rooms are quite small and the glass walled bathroom may not suit everyone’s taste. All in all, we were happy to stay at this hotel for it’s location and overall stylishness.
KkalamcandyGood location as it is just next to train station and metro station. Located in the shopping region. With 5 star standard. Breakfast is good. Room is clean and big.
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