To get a good night's rest before climbing Mount Bromo, I booked this hotel in downtown Surabaya. The hotel was inexpensive but offered standard five-star service and facilities. Before checking out, I visited the hotel's restaurant; compared to other eateries nearby, the food was tasty and affordable. The only minor drawback was that the staff's English proficiency was limited, making communication a bit difficult.
Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
Hotel near Gubeng,Gubeng12.5% of visitors choose this area
MMila Rochmika2025.08.08
This is my second stay here, and I absolutely loved all the friendly staff. I'll definitely be back, but next time I'll request a room on the 17th floor. This room is perfectly fine if you're just looking for a place to rest.
Words can't describe the kindness, attention to detail and, politeness of the staff. The breakfast was simply delicious and offered a lot of variety. We had the most amazing stay. Extremely clean. Close enought to the airport :)
Hotel near Genteng,Genteng1.4% of visitors choose this area
FFrancis2025.06.22
The Hotel have not been up grade since took over from HYATT. The table lamp is not working, chairs are dirty and upholstery are stained. TV is small and limited programs. Corridor carpet is dirty and the lamp shape is chipped. We love the Breakfast - wide selection , great food and serve in outdoor garden setting.
Hotel near Tunjungan,Genteng59.7% of visitors choose this area
RRadziRamli2025.04.20
When i entered the hotel entrance , i was so depressed. The lobby is not as what i expected. But as when you enter the room it so impressive. Front line staff very good. The way they handle unhappy guest so professional. Makes yourself feel appreciated and valuable to them.
The old hotel was replaced by a theme park hotel concept. Unfortunately I'm not quite ready for that yet. The bathroom where I was staying had a moldy ceiling and some of the wood was peeling slightly. Many statues give the impression of horror. Even though the waiters are friendly, there seems to be a lack of staff for such a large number of hotels and rides, which also affects the cleanliness of the hotel, which should be maximal.
Recepcionist helpfull, ramah murah senyum. Makanan enak, kebersihan okeh. Hotel nyaman dan ramah utk anak2. So far so good. Recomended hotel bintang 4😊
Hotel near Dukuh Pakis,Dukuhpakis1.4% of visitors choose this area
TTeresa.ong2025.05.14
love everything about this hotel! breakfast was quite good with many selections, service was excellent, next to a mall and room was one of the best in surabaya so far! this hotel is considered quite old but they still managed to keep everything like new and clean. def recommend and will be back ❤️
Hotel near Genteng,Genteng1.4% of visitors choose this area
AAnonymous User2025.06.10
The room and facilities were good. However, it's a shame the hotel seemed severely understaffed. Upon entering the lobby, there was no one to assist except for a single X-ray security officer. Guests had to carry their own luggage and bags onto the X-ray machine. During check-in, only one staff member was available. Furthermore, the restaurant staff at breakfast were neither welcoming nor particularly friendly.
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362 reviews
9.0/10
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9.4/10
Amazing
WWutLeeThe Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable.
What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks.
If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families.
Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!
RRidzwan_wnI had a pleasant stay at the said hotel. I was given a surprise at my room door by the staffs, bringing me a small cut birthday cake and singing birthday song.
Thing that can improve is the towel, which had a weird smell. Maybe management can look into it. Thank you.
OOumou :)Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
FFrederiko David MartanStaying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of.
The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day.
Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city.
Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape.
Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.
CCiauciauHotel’s ambience is relaxing. Ocean is at the hotel’s backyard with huge greeneries, coconut trees, and simply beautiful.
Breakfast spread is not bad, the taste is so so. Swimming pool is infinity style and quite big. There is also gym in the hotel.
Room is small, bed is only 100 x 200 for twin. Separate toilet and shower room which size is in the smallish end. Balcony is quite big so you could sit down and enjoy reading. If you want to go with family, book enough room as there is no extra bed except in suites (sofa bed style).
As it is near the ocean, it could be windy.
You need car/transport to go around as it is not exactly in the city centre.
Good place to relax if you happen to be in East Java.
NNorhaslindaThe staff were very polite and eager to offer assistance. Location of hotel was near to restaurants. Breakfast was very delicious and the variety of food was excellent. Staff was kind to pack for us breakfast on our 1st day as we need to leave early for the Bromo sunrise tour. Will definitely recommend this hotel for their excellent service.
SSeptitaStaying at Illira was one of the best experience. The staffs was incredibly kind and helpful, the room is clean and comfortable, the breakfast menu was vary and the taste is quite good. But at the top of all that was the hotel view, it was Bali straits and mount Ijen, incredible😍😍 thank you Illira
Nnasaa_The location is strategic. Close to the campus area. Want to go anywhere near. The facilities are very complete. Cleanliness no. 1 siii. There is a garden in the pool area, so you can enjoy your time while relaxing. Top for Grand Valonia. Good luck
PPe_te sgHi hotel management I like to thank you for good hospitality good service ,staffs friendly and responsive fast attended to room service. From reception ,restaurant room service and maintenance dept . Door men and security staff all showing friendly
Only problem during my stay 4 night it sound from motobike scramble noisy continuously heard till all night till early morning at the hotel front side facing middle circle main road with traffic light
And room facing back also have sound problem.this music sound beat constantly all night long start 11 onward ill till morning 4.30 am .until you can hear it and follow the music all night till morning .frankly honestly during our stay we cannot sleep well because disturbing by the sound problem.
The hotel not fault only the surroundings noise make it a barely at night during sleeping.
My suggestion the owner this hotel need take drastically measures to upgrade the all windows to fixed panel glass sound proof
.I pity to staffs always try apologies for inconvenience when we tell them the problem matter i know they cannot solve the problem beyond they control.
Only the owner hotel need try sleep at hotel both side room front and back and see your self
I hope the the best in future some changes and,put effort solving the sound problems .the hotel everything are good except the sound problem surrounding.
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