I booked a sea view room, and when I woke up in the morning, a picturesque view was right before my eyes. The front desk staff was very friendly during check-in, and parking was convenient. I'd definitely book this hotel again next time.
This hotel truly deserves a good review. I'd definitely stay here again on my next visit.
**Service:** Top-notch! The hotel knew we needed to change (Penang was so hot!), and they let us check in early at 10 AM since a room was available. Water was also delivered to our room very quickly.
**Location:** Super convenient. There's a 7-Eleven right next door and a shopping mall.
**Accommodation Experience:** I requested a standing shower room in advance, and that's exactly what I got. The bed was quite large, and the overall feeling was spacious and clean.
**Dining:** During the May Day holiday, there was about a 5-minute wait for breakfast, which was perfectly acceptable.
The hotel exceeds my expectations. The room has sleek interior design and is spacious and clean. The amenities look new and well maintained by repurposing rooms in the 15th floor. The lobby and the complimentary coffee is great too!
Location wise, not much going around the hotel but grab is easy and quite near to Georgetown too.
It’s just that my room has a weird smell near the bathroom (probably from sanitation/sewage) because it smells the same in the toilet near the swimming pool. Not a dealbreaker because the smell is quite contained and you won’t smell it from your bed or anything but it may be the first smell that welcomes you as you enter the room as the bathroom/toilet is area is just beside the door.
I was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
The room is spacious, and Harun always does an excellent job cleaning it; his service is enthusiastic.
Facilities: Good.
Service: Very good, though it's a shame they don't allow a slightly later checkout 😂. They require checkout at 11 AM, and by 12 PM, they were already calling us to hurry up and leave. They're quite strict about not allowing late check-outs, probably because rooms are in high demand during peak season.
Environment: Very quiet, you can't hear any motorbike noise, and it's convenient for getting to all the attractions.
The location is fantastic, right by two large shopping malls, making dining and shopping incredibly convenient—just a three to four-minute walk away. While you'll need a taxi to get to the old town attractions, it means the area is much quieter.
There's a Hua Yang restaurant right under the nearby Gurney Plaza, and the wait times are much shorter than in Kuala Lumpur, so I finally got to eat there!
The facilities are a bit lacking and can't compare to five-star hotels in China.
However, the service is excellent, and they even offer a shuttle bus.
Breakfast was a bit disappointing; they start clearing up right on time, and the variety isn't huge.
Overall, the service was very good and proactive.
For solo travelers like me, this place is incredibly convenient because of its excellent transportation links. All the main attractions – whether it's the beach, historic houses, restaurants, or various downtown spots – are within walking distance. I stayed here for a week and didn't need a single taxi. In the evenings, I could just stroll out to a bar or find some great food. I even made quite a few friends! The hotel's restaurant is also very good. Overall, the value for money here is exceptional.
Had our. Business meeting here. Very good service with rapid response to all our questions, staffs checked on us regularly to make sure our requests were attended.
Room is clean and comfy. Water dispensers available in each floor.
Breakfast has reasonable choices.
Strategic location, cafes, eateries and shopping malls in walking distance.
Hotel location is a plus point, surrounded by many local restaurants and cafe, just the car parking spaces are very limited, not so convenient for the visitor who drives car. No mineral water provided, need to get filtered water outside the room. in front of hotel has many trees and you would have high chance to hit by bird shits every day.
Although the hotel opened in 2014, the rooms' facilities and cleanliness are still very well-maintained. The shower has great water pressure, making for a very comfortable bathing experience. The pillows in the room were a bit uncomfortable for me – too high and too springy. The bed was large and the mattress was very comfortable. My room didn't come with bathrobes. It was quiet at night, and the air conditioning in the room was strong. Directly opposite the hotel is a large shopping mall, and a big supermarket is not far away. It's also within walking distance to various attractions. The infinity pool is excellent, with a good long lane for swimming. Breakfast is served from 6:30 AM to 10 AM, and the food selection is substantial and fitting for a 4-star hotel, offering everything you'd expect.
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7.0/10
RRayTFirst of all the hotel rented out the rooms for individual operator.
So there will be different check in counter.
Upon check in, been told that the room card not functioning as they are doing upgrading, so every time u come back will need to call the house keeping to unlock the door.
Most importantly they charge RM 17 per night for car parking. So a lot of car parking outside which make the entrance a bit difficult
GGuest UserI was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
GGuest UserThis hotel truly deserves a good review. I'd definitely stay here again on my next visit.
**Service:** Top-notch! The hotel knew we needed to change (Penang was so hot!), and they let us check in early at 10 AM since a room was available. Water was also delivered to our room very quickly.
**Location:** Super convenient. There's a 7-Eleven right next door and a shopping mall.
**Accommodation Experience:** I requested a standing shower room in advance, and that's exactly what I got. The bed was quite large, and the overall feeling was spacious and clean.
**Dining:** During the May Day holiday, there was about a 5-minute wait for breakfast, which was perfectly acceptable.
HHonghaizhixiaoFThe hotel's location is decent, and the building itself is impressive. The lobby service was good; we arrived in the morning, and while early check-in wasn't an option for most, we were able to store our luggage and head out to explore. The room size was acceptable, and it was kept clean. The Wi-Fi speed was a bit slow, but housekeeping did a great job every day. There's a lively night market right downstairs, bustling every night except Wednesdays. It's about a 15-minute walk to the Mural Street. Breakfast was fine, and the restaurant staff were exceptionally friendly and helpful. During our stay, there was some exterior renovation happening, which the hotel informed us about in advance. However, the most annoying issue was the highly unstable water supply during those days. We occasionally had no hot water during the day, and sometimes even a complete water cutoff. When the water did return, it was very yellow. On the evening of the 23rd, there was no hot water at all, and we had to wait until 11:30 PM for a hot shower. This was the biggest flaw of our stay, and I hope the hotel addresses and improves this.
YYeyuexuangeHidden in George Town, Penang, is a century-old heritage hotel, which was the most pleasant surprise of my trip. The hotel is divided into the Heritage Wing and the Victory Annexe, both largely preserving their original historical charm. From the antique elevator to the brass key wall, every detail tells a story. Teak staircases are carved with Malaysian motifs, and the rooms feature hardwood furniture alongside Fujian blue and white tiles, creating a stylish blend of East and West. The infinity pool offers direct views of the strait, and at sunset, the orange glow reflects on the water, allowing you to fully soak in Penang's unique seaside Nanyang charm. The century-old corridors are steeped in history, having hosted notable figures like Charlie Chaplin, Marilyn Monroe, and Sun Yat-sen.
KKC CharisIt’s very relaxing. Love the room and the views from the balcony. The in house Italian restaurant offers set lunch and dinner which was a good alternative to the buffet spread at the main dining hall. Breakfast spreads has a good variety of Asian local delights, but a lack in fruits and vegetables options. There is a little play zone with arcade game and a pool table, but some buttons on the machine malfunction and missing balls from the pool set.
QQiufengqiuyeAlthough the hotel opened in 2014, the rooms' facilities and cleanliness are still very well-maintained. The shower has great water pressure, making for a very comfortable bathing experience. The pillows in the room were a bit uncomfortable for me – too high and too springy. The bed was large and the mattress was very comfortable. My room didn't come with bathrobes. It was quiet at night, and the air conditioning in the room was strong. Directly opposite the hotel is a large shopping mall, and a big supermarket is not far away. It's also within walking distance to various attractions. The infinity pool is excellent, with a good long lane for swimming. Breakfast is served from 6:30 AM to 10 AM, and the food selection is substantial and fitting for a 4-star hotel, offering everything you'd expect.
GGuest UserThe service was good and the food was delicious . The water slide and the Amazonia splash was very fun ,but the beach and sea was very dirty. The playroom was fun , but it was only for toddlers ,the tween have nothing to do there.The hotel room was too cold,it was freezing in there. The overall experience was good .
GGuest UserThe hotel exceeds my expectations. The room has sleek interior design and is spacious and clean. The amenities look new and well maintained by repurposing rooms in the 15th floor. The lobby and the complimentary coffee is great too!
Location wise, not much going around the hotel but grab is easy and quite near to Georgetown too.
It’s just that my room has a weird smell near the bathroom (probably from sanitation/sewage) because it smells the same in the toilet near the swimming pool. Not a dealbreaker because the smell is quite contained and you won’t smell it from your bed or anything but it may be the first smell that welcomes you as you enter the room as the bathroom/toilet is area is just beside the door.
SShengxiaotuExtremely satisfied, very satisfied.
Checked in on the 20th floor and enjoyed the view while waiting.
Hygiene: The room was spacious, clean, and tidy, with a separate wet and dry area in the bathroom.
Facilities: The infinity pool on the top floor was fantastic, with plenty of loungers and towels available. The pool water was also very clean.
Environment: Downstairs, the hotel is surrounded by convenience stores, coffee shops, restaurants, and nail salons.
Service: The check-in process was very thorough, with detailed explanations about WiFi connection, air conditioning temperature control, pool opening hours, and more.
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