Posted on Apr 6, 2025|Standard Room
Guest UserFriendly staff the only bad thing I can mention got nothing to do with the hotel but is the taxi drivers who wait outside in front of the street at the hotel. If you use the otaxi app they will respond and tell you you have to pay double price. You better of renting a car or book a taxi with the otaxi app from a location nearby.
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Price per night from:VND 3,237,728
Posted on Nov 23, 2023|Deluxe King Room Non smoking
Guest User
Hotel is in a good location about 5/7 minutes from the airport. It’s a resort, on the 1st floor of Gardens Mall Salalah. We had issues when we arrived, the gave us a standard room while we booked king room (the staff told us, that is referring to the bed size) this should not be the title of the listing (King Room etc). We got in touch with trio who were extremely helpful, the entire team, promptly. Had this been a European company, god help us, honestly (we all know when it comes to the crunch, not majority live up to their sales pitch). We took it upon ourselves also and had a word with the manager regarding this issue, who was happy to upgrade us to a very good room. We did spend a night in the standard room but it was still a very decent room. As mentioned before we done out locally so not sure about the food, conveniently located, take the lift straight down to the mall, this has a hyper market (carrefour) and Lulu is a walk down from the Mall (walking is not an option, you can it’s a bit of a walk with no pedestrian access). Staff friendly except one lady at the desk when asked for two glass sent the smallest cups via room service (glass are for restaurant only, we were told) but another kind lady at the desk in the morning (when requested sent these over). Would we stay there again? Yes, we would but make sure you check which room you are booking. Hats off to trip.com for being there with us all the way. The beach is a taxi ride away, the picture here is from Al Haffah beach and the frankincense being sorted by workers from Bangladesh. Remember to buy your Lubaan from salalah for cheaper and better quality. Thank you to Amjad and the manager for the upgrade. Ma Salaama
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Price per night from:VND 1,979,906
Posted on Jan 8, 2026
Guest User
The facility was very large, so on one hand, it offers many amenities (a spa, tennis and paddle courts, beach volleyball, and numerous restaurants), but on the other, it's difficult to find and reach them all. A map would be helpful to clearly show you where to go!
The food in the restaurants is quite good, and the people who work there are very knowledgeable and friendly!
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Price per night from:VND 3,303,725
Posted on Apr 22, 2026
Guest User
The hotel is excellent! We stayed with our family from April 14th to April 21st, 2026. The beaches are fantastic, with options for everyone: completely calm, with small waves, or the ocean with large waves. The only downside, which ruined one day, was related to car rental. I had inquired about car rental from Russia, and the hotel recommended 'alphaglobalcar' in an email, stating they were good partners. They turned out to be scammers. Thanks to the person at the front desk (I don't remember their name) who, after an hour of shouting back and forth with 'alphaglobalcar,' helped resolve the conflict. My only question is, why would the hotel recommend these scammers when there's a good car rental service available right at the hotel?
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Price per night from:VND 2,767,986
Posted on Dec 13, 2025
Anonymous User
Stayed: 3 days during a first visit to discover beautiful Salalah.
Overall impression:
The hotel was overall less than expected compared to the pictures, which look nicer than the reality.
Room:
Rooms were spacious and comfortable.
Service:
Service was correct and professional, without being particularly notable.
Breakfast:
Breakfast was basic for a 4-star hotel. Instant coffee was served in the morning. When ordering coffee separately, Arabic coffee was served, which was not to my taste and was charged extra.
Location:
Hotel is centrally located, but taxis are still needed to move around.
Overall:
An acceptable stay for a first visit to Salalah, but expectations should be set accordingly.
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Price per night from:VND 1,525,692
Posted on Mar 28, 2026
Safina Yaqub
Brilliant, they say there’s no place like home. This was more than home , it was my home away from home. Adeeb was excellent at the service he provided, fantastic customer service and excellent communication throughout. Nacim shouldn’t have been there but was an honour meeting such individuals who provided nothing but exceptional, outstanding hospitality , respectful service and run the business / shift with excellent customer service care and support.
Will definitely recommend this hotel, an extraordinary team and overall 10/10 for customer service care, support , security and fantastic hospitality, facilities and communication throughout my stay. Worth the journey.
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Price per night from:VND 1,339,348
Posted on Jul 29, 2023
Corinne_UAE
Overall one of the best hotels I ever stayed in. Side note; I live in the UAE, where 5 stars hotel are really common.
The rooms are spacious, beautifully designed, the beds super comfy and the washrooms are every woman's dream (lightning, mirrors and amouage amenities).
Staff is super attentive, accommodating and naturally friendly. They actually love what they do and we as guests can feel it's authenticity - which makes everything dining experience really special. The food was beyond delicious and the variety in the buffet made it hard to choose and even harder to not overeat.
Congratulations to the management and leadership of the hotel team - you truly do an amazing job.
I will definitely be back!
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Price per night from:VND 8,094,321
Posted on Jan 8, 2026
Guest User
Il servizio è buono, la struttura sembra un pó datata ma dentro c'è tutto quello che serve e soprattutto la posizione è ottima
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Price per night from:VND 1,098,654
Posted on Jan 26, 2026
Olga1985Voron
The hotel is located an hour away from the airport. It is located in the distance of everything, i.e. to get out of the territory nowhere. The rooms are located in the main building and in separate standing houses. Unfortunately, when we were inhabited in the five-star hotel room, there was no shoe, no dressing room, no accessories. They were brought only after the request.
Food is quite uniform and scarce. For food, a queue is lined. Staff is not able to clean tables for visitors , drinks are easier to take by themselves than wait for them to be brought. Drinks are served only in a strictly devoted time from 12 to 15 in a bar at the pool and from 12 to 18 on Fridays. In a cafe in the lobby everything is paid. At the same time, exchange of money on the resepshne counter is impossible , you need to go to a shop where you must buy something.
The beach is a little far away - you can get to the baggage or walk. Sometimes there are not enough lying on the beach.
No animation, only Italian for Italians. For Italians a separate restaurant.
Staff friendly, on the counter the resepshin speak Russian.
Overall , staying in the hotel is quite comfortable. White sand and lasurious sea smoothed out the shortcomings.
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Price per night from:VND 1,743,094
Posted on Jul 21, 2025
Christoffer Alf Edward
Very friendly staff that gave us an upgrade without cost, and helped us with all our inquiries. We got help to rent a car, the food tasted good. There's a Tivoli right next door which had fun rides, market, and great tasting food. The location is perfect for Salalah, close to the airport and city. The resort has a couple of years on its neck and could benefit with renewed furniture. The room was cleaned meticulously each day with new towels etc, all in all a very good experience and would recommend it.
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Price per night from:VND 1,358,759