Posted on Jan 15, 2025
Guest User
Nuestra experiencia en este hotel ha sido maravillosa. Destacamos especialmente la atención del personal, siempre amable y dispuesto a ayudar en todo momento. El desayuno fue de alta calidad, con una amplia variedad de opciones para todos los gustos, servido en un salón precioso con grandes cristaleras y unas vistas espectaculares a las montañas.
La habitación estaba perfectamente equipada, limpia y muy cómoda, cumpliendo con todas nuestras expectativas. El spa fue, sin duda, uno de los puntos fuertes de nuestra estancia: las piscinas interiores y exteriores de aguas termales ofrecen una experiencia relajante única. Sin duda, un lugar para repetir.
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Price per night from:€513
Posted on Jun 9, 2025
Guest User
The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
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Price per night from:€53
Posted on Apr 19, 2024|Classic Twin Room
Nadine D.Very nice hotel. The front desk arranged to get my room earlier than 3pm. Staff was super helpful and very friendly. Everyone speaks English. Comfy bed. Burgers at the bar was delicious and breakfast was great. Close to shops, supermarket, gas station and cafe making it a prime location for my first time in Ponta Delgada. It was just a stopover but wish I stayed longer.
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Price per night from:€160
Posted on Mar 6, 2026
Guest User
Im afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
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Price per night from:€293
Posted on Aug 31, 2025
Guest User
We stayed the first two nights of out two week holiday in the Neat Hotel. We were early arriving but our room was ready so we were able to check in, which was great. The first thing we noticed when we walked in the hotel was the lovely smelling air freshener, which gave a good first impression. All staff on reception that we spoke to were very friendly and helpful. The room was a good size with a comfy bed. There was a fridge but my one down point for amenities was that there was no kettle. A coffee maker but no kettle! No everyone drinks coffee but this seems to be a normal thing nowadays. I know you can boil the water but not use a coffee capsule, but the water still tastes of coffee. It was noisy at night but the hotel is right in the centre. Great location for the harbour. Would stay again if we ever visit The Azores again!
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Price per night from:€129
Posted on Sep 1, 2025
Guest User
The first room I was given was very old, with a broken floor, damp on the wall by the bed, and paint that was peeling and coming off. The room was located in a separate building from the hotel. I was quite disappointed because this is not what one would expect from a 4-star hotel. The explanation I was given was that I had booked through a budget platform. Luckily, after changing rooms twice, I was finally able to get a room in the hotel’s main building. The reception staff were very kind and understanding of my family’s needs. Once in the main building, everything was exactly as expected. The pool is beautiful with a stunning view, which is the reason I have returned to this property for the fifth time.
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Price per night from:€115
Posted on Mar 30, 2025
Melo88
Very good experience!
The room was excellent and the breakfast was also excellent.
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Price per night from:€297
Posted on Sep 23, 2024
Guest User
I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
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Price per night from:€78
Posted on Jan 31, 2026
itravelrussia
Did not like at all. Location is excellent, in the heart of Ponta Delgada. Check-in process is quite embarrassing - self check-in with instructions, sent only 1 hour before check-in after I insisted. Charged for parking, which must be free, as per information on Trip.com, saying “sorry, the information is inaccurate”. The price on their website was twice cheaper than at Trip.com. The room was nice, quite practical with lots of amenities, but some of them were broken. Not that much space, not good with children. Can’t recommend at all, sorry
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Price per night from:€291
Posted on Apr 25, 2026
Guest User
Wonderful location. The sauna was a true sauna that my wife and I used daily. The breakfast buffet was wonderful and perfect. If I were to go back to the azores, this would be one of the locations I would choose. My wife and son played tennis and the ocean views were amazing. We wanted to snorkel, but the weather was too rough during our stay, but it looks like a great place to swim with calm conditions. Definitely one of the best vacations we have ever had.
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Price per night from:€214