I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
The facility was clean and quite large. It was too cold for the pool. Do make sure you walk around the grounds and go to the water. We did not find it til the last night. Staff was super nice and attentive. They even set up reservations for us at a local restaurant. There are 3 restaurants but it seems they alternate which one is open. It was October so it may be due to the slower season.
Incrível!!!! Atendimento extremamente simpático e prestativo, ambiente acolhedor limpo, pequeno almoço INCRÍVEL com quatro mesas cheias de produtos, realmente representantes o peaueno almoço de hotel que todos idealizamos! A vista do quarto era perfeita para o jardim, privativo, com acesso á sauna jaccuzy e piscina. Esta estadia superou TODAS as minhas expectativas, staff Incrível mesmo!!!
The first room I was given was very old, with a broken floor, damp on the wall by the bed, and paint that was peeling and coming off. The room was located in a separate building from the hotel. I was quite disappointed because this is not what one would expect from a 4-star hotel. The explanation I was given was that I had booked through a budget platform. Luckily, after changing rooms twice, I was finally able to get a room in the hotel’s main building. The reception staff were very kind and understanding of my family’s needs. Once in the main building, everything was exactly as expected. The pool is beautiful with a stunning view, which is the reason I have returned to this property for the fifth time.
Very nice hotel. The front desk arranged to get my room earlier than 3pm. Staff was super helpful and very friendly. Everyone speaks English. Comfy bed. Burgers at the bar was delicious and breakfast was great. Close to shops, supermarket, gas station and cafe making it a prime location for my first time in Ponta Delgada. It was just a stopover but wish I stayed longer.
A great resort on the North Coast of Azores. The trail along the coast from the hotel is very nice. There are a few restaurants around and the hotel has good breakfast and a restaurant on site opening for lunch and dinner. Good for family, the hotel staff are extremely friendly and helpful. They can help you book tours and call taxis.
One bedroom and one living room area is 40-50 square meters, with a kitchen. Electric stove, microwave, refrigerator are all available. We went to the supermarket to buy vegetable pizza and made it ourselves. The taste is better than that of restaurants outside. The hotel provides breakfast, which is of very good quality. The room is equipped with a Bluetooth audio system and electric curtains, which are many selling points. We rented a car and drove there by ourselves, and the hotel's underground garage is free for parking. A very satisfactory stay.
The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
Beautiful view from the room, excellent service, impeccable cleanliness, and great comfort. It's also worth mentioning that the room is very spacious.
Very Good
51 reviews
8.5/10
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GGuest UserThe hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport.
To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite.
What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was.
The amenities were limited, there is no safe or fridge in the suites.
In the bathroom the paper holder was rusted because it has been positioned under the towel rack.
The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices.
If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats.
I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
NNadine D.Very nice hotel. The front desk arranged to get my room earlier than 3pm. Staff was super helpful and very friendly. Everyone speaks English. Comfy bed. Burgers at the bar was delicious and breakfast was great. Close to shops, supermarket, gas station and cafe making it a prime location for my first time in Ponta Delgada. It was just a stopover but wish I stayed longer.
GGuest UserIm afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.
GGuest UserMuito bem situado, junto à avenida principal.
A limpeza do quarto, tal como, nas áreas comuns num excelente nível.
A disponibilidade e atenção dos funcionários é total.
Ambiente acolhedor e virado na prática para a sustentabilidade ambiental.
Muito recomendável!
GGuest UserThe first room I was given was very old, with a broken floor, damp on the wall by the bed, and paint that was peeling and coming off. The room was located in a separate building from the hotel. I was quite disappointed because this is not what one would expect from a 4-star hotel. The explanation I was given was that I had booked through a budget platform. Luckily, after changing rooms twice, I was finally able to get a room in the hotel’s main building. The reception staff were very kind and understanding of my family’s needs. Once in the main building, everything was exactly as expected. The pool is beautiful with a stunning view, which is the reason I have returned to this property for the fifth time.
GGuest UserI WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
IitravelrussiaDid not like at all. Location is excellent, in the heart of Ponta Delgada. Check-in process is quite embarrassing - self check-in with instructions, sent only 1 hour before check-in after I insisted. Charged for parking, which must be free, as per information on Trip.com, saying “sorry, the information is inaccurate”. The price on their website was twice cheaper than at Trip.com. The room was nice, quite practical with lots of amenities, but some of them were broken. Not that much space, not good with children. Can’t recommend at all, sorry
GGuest UserThe facility was clean and quite large. It was too cold for the pool. Do make sure you walk around the grounds and go to the water. We did not find it til the last night. Staff was super nice and attentive. They even set up reservations for us at a local restaurant. There are 3 restaurants but it seems they alternate which one is open. It was October so it may be due to the slower season.
AAnonymous UserThe environment is very good, next to the sea, the hotel is a bit modern, but the overall experience is still good, it is suitable for vacationing with family and friends, not far from the city.
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