GGuest UserStayed at this hotel 3 times in less than 2 months, not planning to return ever again.
Our 1st visit was so impressive that we had booked 2 more stays short after for our family. Yet the last visit turned into a disaster.
Nobody answering phone calls at night.
Before checking in on our last visit. We realized our flight got delayed. tried calling the hotel at around 9.15 pm, called 5 times over 20 minutes, no one would pick up the phone in the main reception !! Furious, and so we arrived at 1am without being able to inform them that we were gonna be late.
Upon arrival, as I had booked 2 rooms, I asked the only person who was on shift that night to make sure putting my parents into the booked standard double room and my family with a child into the other bigger room (Junior King Suite) . He affirmed me that the room distribution was correct so we just left our parents to go to their room and take rest since it was late.
When we arrived at our room, it was definitely a small room that would only fit a couple without being able to add an extra bed. Called the reception, no ones answered again!! So had to went back down to speak to that staff at 1.30am.
He insisted, the room I was put into, was the Junior King Suite !!!! I was so angry because that room didnt looked like it was over 500sq ft as it was described when I booked. But the staff said to us that the info in trip.com was incorrect and more over, the information he received didnt mentioned that we had a child with us.
Angry and exhausted, and I was even gonna compromised to stay in that room and sleep. we just went back to take a shower, then the guy came , talked to my husband and would offer us a bigger room after all the drama. it was close to 2am!!! We got offered to stay in a family room so my daughter got to sleep on a sofa bed but the guy who made the bed didnt even give her a blanket.
Next day, texted my parents and asked them to show us a picture of their room, we realized the guy mistakenly putting my parents into the bigger room and so we were the one who got allocated into the standard double room!!
Unprofessional service from the top to the bottom!! we eventually felt bad to that staff because in the middle of the night, he was the only person who moved luggages, opening beds etc...
JJennyJennyJenny.The room is very nice and clean. The staff is friendly and helpful. It's easy to walk to the city center. My husband and I are very satisfied with the Renaissance Porto Lapa Hotel.
GGuest UserThe least you expect from a five star hotel was a good service and cleanlinless. We stayed here for 5 nights and they did not change our bedsheet even though it was written that they will change it every 3 days, no refill of water, no refill of tissues and coffee and tea we had to request it. There’s a small cockroach in the bathtub. At the front desk they don’t even greet you whenever you passby I am not being entitled that I should be greeted I just compare it to other hotel where they always smile. It’s hard to call the front desk sometimes it will take 5 minutes.
On the positive side the food in the restaurant was really good and the drinks at the bar those who are working there was really nice and attentive too. I’d like to commend also Fabrizio who always smile and who helps us with our luggage when we check in and check out.
UUrban VoyagerWe had a wonderful stay at Eurostars Aliados in Porto. While advertised as a 5-star hotel, it feels more like a high-end 4-star, mainly because it lacks some of the extra touches of luxury and service you’d expect from a top-tier 5-star experience. That said, it still offers great value for money and an excellent stay.
One of the hotel’s strongest points is its location—right in the heart of Porto, making it easy to explore the city on foot. Despite being so central, the room was quiet and well-insulated, allowing for a great night’s sleep.
Check-in was smooth and efficient, with friendly and professional staff who made us feel welcome right away. Throughout our stay, the staff remained courteous and helpful, ensuring a pleasant experience.
Our room was spacious, stylish, and very comfortable, featuring a king-sized bed, elegant decor, and a huge shower that added a touch of indulgence. Everything was spotlessly clean, which is always a priority when choosing a hotel.
The hotel has a spa with a gym, sauna, and hammam, free for guests. While we didn’t have time to use them, they looked modern, well-maintained, and inviting, adding to the hotel’s appeal.
Overall, Eurostars Aliados delivers a stylish and comfortable stay at a reasonable price. While it may not quite reach the level of a true 5-star experience, it’s an excellent option for those looking for a high-quality hotel in the center of Porto. We would definitely stay here again!
AAnonymous UserThe hotel has both pros and cons. Location is not the best for sightseeing, it’s about a 10-minute walk to the nearest metro, then a few stops to the main attractions, which can be inconvenient especially in rainy weather. On the plus side, it’s right next to a lively market/food court with lots of local bites, and there’s even a supermarket inside.
The staff were very kind, spoke good uEnglish, and even provided a welcome plate with fruits and egg tarts, which was a lovely touch. The room itself was nicer than the photos: spacious, very clean, with a safe box, closet, and separate bathroom and toilet. Breakfast was plentiful with many varieties, though it was the same selection every day.
A few downsides: the cleaning staff entered my room twice while I was inside (once early in the morning while I was asleep, and another time while I was in the bathroom). They may have knocked, but it still felt intrusive. The window setup was also awkward, my room faced the lobby, so I had to keep the curtain closed the whole stay for privacy, which made the room dark.
Overall, it’s a comfortable hotel with great staff, but the location isn’t ideal if you want to be close to main attractions. If the price is good compared to the ones in the center, then it could be a good choose as taxis to the center cost about €5 one way. Otherwise, I’d probably choose somewhere in the more central area next time.
GGuest UserThis hotel is perfectly situated in the heart of the old town. The building itself, according to the hotel's description, dates back to the 16th century. It's truly a unique experience to stay in such a historically rich setting while enjoying modern minimalist decor, especially given its superb location in the old town's core. What particularly stood out was the hotel's pool, which directly overlooks Porto Cathedral – an absolutely unforgettable sight.
LLAGGreat facilities. We went with half board. And it doesn't pay off. After knowing the prices, we would have paid less for dinner if we paid on the day.
We went on the weekend and the hotel was full. It's a large hotel and we didn't like the experience from that point of view.
The objective is to relax and have a different experience, but we ended up having to wait to enter the Turkish bath, sauna and swimming pools, which became unfeasible, as they looked like municipal swimming pools.
full of people. About the staff, the girls at the restaurant and at breakfast (who are the same) are very helpful and friendly. The same can no longer be said for the reception staff. Little willingness to help with such simple things, such as lending a mere phone charger, easily resolved by the dining room staff.
In short, it is a hotel with conditions, but I find it very confusing when it is full, something that I believe is common at the weekend.
GGuest UserVery good hotel, but you had to ask for a toothbrush when normally hotels provide them without being asked. Be careful, the hotel records your credit card and will still charge you 3€ without your consent + the tourist tax, while in other 5 star hotels they don't do this.
JJaniceThe location is very centralised, making it extremely convenient to walk to the nearby attractions. We got upgraded to a room with a balcony which was lovely, and everything else about the room was just about perfect too. Super well upkept, maybe cos it’s relatively new too but the bathroom was very clean with zero mold spots. Water pressure was strong while the wifi and aircon / heater worked well. The only con was that the basin seemed a little choked with the water going down pretty slowly, but it wasn’t a major issue for us.
GGuest UserEnjoyed my stay at Yotel Porto. Location is around 5 minutes walk from Trindade metro station for connections to airport. Room was great, powerful rainforest shower. I found the staff to be very helpful and professional. My only criticism would be there are illuminated light switches and controls in the room which don’t switch off / darken therefore the room is not completely dark for sleeping which isn’t helpful for a light sleeper like myself.
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