Kanpur Homestays

Booked the hotel through Makemytrip (not good in customer support). 1. extremely bad check-in experience 2. rooms were smelling like sarvajanik toilet 3. staff was not much helpful 4. I am sharing a few photos 5. not good for family stay good for single or couple (few cases) who don't care much about cleaning 6. They will not provide you with toilet paper room locks that are broken and not easy to lock. top of the worst is I booked it with breakfast for a 3-night stay and their staff doesn't even know the basics of booking with breakfast policy and they were asking me to pay the breakfast bill during the checkout (funny). I can put a few staff names but I am not doing it because I will anyways not even think about this incident in the future. I saw all good ratings on trip advisor and I made the decision basis on that, but now I can judge the ratings after my stay there. I will not fool people and putting genuine feedback. the only thing I like about the stay is the food from the restaurant Jo-Hukum else if you are going with your family please please don't book this hotel to stay in. if you are single coming for 1 or few days stay for business or another purpose than this hotel is good for you (even I am managing my company's events and managing the entire team of travel booking of company staff and I will definitely not think about this kind of hotel for our staff to stay. overall, I will not recommend this hotel for a family stay. Pictures attached of our room toilet, Stairs right in front of a room, and stairs adjacent to our second room which was attached to the kitchen.

They provided the best facility like neat and clean room, clean towel, bed sheet is also clean. Staff behavior is better. All the staff are cooperative. Best part is very near to station platform no. 1, cant side

Staff of hotel mandakini plaza were very cordial and cooperative. Especially mr. Abhay. He personally engaged when our train got late and reached hotel in mid night. He helped us to settle down quickly and easily. Night staff was very helpful. Thank you hotel mandakini plaza.

The stay was absolutely amazing. The hotel staff was warm and welcoming, especially the restaurant staff. It really showed that they prioritised customer's ease and satisfaction. The rooms are also spacious and comfortable. Overall, a great experience. Would highly recommend.

Amazing hospitality, I enjoyed entire stay. All the staff is very much Cooperative, specially Front desk.I would like say thanks for our pleasant stay. I will visit againThe breakfast buffet was sumptuous with lots of varieties. The ambience and decor of the hotel lobby is attractive. I highly recommend this hotel.

Nice environment, swimming pool, good staff attitude, friendly reception, good breakfast in the restaurant, rich variety, room facilities are a bit old, others are good.

At Townhouse Mall Road, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. A delightful breakfast is the perfect way to begin your day, and at Townhouse Mall Road, you can always indulge in a scrumptious meal on-site.