Gairloch Hostels

The Gairloch Hotel engages in deceptive practices, coercing customers into booking unnecessary rooms. Despite repeated communications, Corina, the rude receptionist with a distinctly Eastern European accent, was unhelpful. We called several times to clarify the bed arrangements for the rooms we booked for five adults and three children aged 3 to 12. We could have easily booked three family rooms, but Corina deceitfully made us book four rooms. When we arrived at the hotel on August 5th, my sister, who was accompanying us, spoke to Corina after seeing the rooms. It was evident that one room could comfortably accommodate a family of four or three. When my sister requested to cancel one room, Corina began shouting at her and was very unprofessional. After I parked my car and joined the conversation, Corina claimed her shift was over, shouted at me, and left.

Having booked Shieldaig Lodge for a birthday stay, I was concerned by recent negative comments on TripAdvisor and almost cancelled at the last moment. I was impressed at the General Manager’s personal response; her appreciation of reviews, her re-assurance on the hotel’s commitment to addressing complaints, no matter how minor, and her personal concern that any guest would have an unpleasant stay. Having spoken to her, as well as exchanging emails, my wife and I decided to stay as planned. We are delighted that we did and that the negative reviews did not lose us a memorable, high-quality experience. The setting is stunning. Our welcome was warm and engaging. The décor, based on recreating a last century hunting lodge personality uses Harris Tweed, in particular, to create an understated elegance enhanced by memorabilia and artefacts. The public area furnishings are sumptuous. Our room was immaculate and well-furnished with a modern bathroom (great shower and underfloor heating). Dining was exceptional, both dinners and breakfasts, based on local ingredients – from scallops to haggis! The wine list was impressive. Staff were efficient and engaging. To run a hotel in such a country area (the Lodge is just off the NE500 tourist route) is undoubtedly a challenge, but Shieldaig Lodge rises to that challenge with style and substance. High quality hotels are not budget-retreats, but the costs here are in line with comparable luxury hotels where we have stayed in rural Scotland. The key of course is value for money. And yes, we had great value here. No hotel can claim the perfection that they and their guests aspire to, but to admit to and address guest concerns, is the sign of a well-run hotel. We will return and would certainly recommend Shieldaig Lodge.

Beautiful hotel & restaurant in a perfect location looking out over the bay. The owner and staff were absolutely excellent, very friendly and hospitable to weary travellers. I had to leave at 5am thanks to the ferry company letting me down and having to re-book a stupidly early ferry on to the Orkney Isles, so I couldn't check out as normal and arranged with the owner to leave the room key at the unmanned reception desk before normal operating hours.

When you a stay at The Old Inn in Gairloch, you'll be near the beach, within a 5-minute walk of Gairloch Harbour and Gairloch Sitooterie. This inn is 0.4 mi (0.6 km) from Gairloch Golf Club and 0.5 mi (0.8 km) from Gairloch Beach.Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a television in a common area.At The Old Inn, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Self-serve breakfasts are available daily for a fee.The front desk is staffed during limited hours. Free self parking is available onsite.Stay in one of 17 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.