Hostels in Western Province, Sri Lanka

Hotel Management, I arrived at your hotel at 10 p.m. although my check-in time was 12 p.m. the next day. I explained to your staff member, niroshan, that I was willing to wait in the hotel lobby until my check-in time. However, he spoke to me rudely and told me to leave the hotel and return after 10 hours. Unfortunately, I was not allowed to wait in the lobby and had to book another room, paying a full day’s charge for only a few hours. I kindly request a refund of half the amount I paid, as I was charged for a full day despite staying for only 10 hours. I would also like to sincerely appreciate your three staff members for their excellent service: the receptionist Ms.Praveen who was extremely polite, professional and welcoming. Her excellent communication skills, experience and respectful attitude made me feel comfortable and welcomed right away. Ms.praveesha who was very kind, helpful, and attentive, and Mr.Shehan who was friendly, polite and provided excellent customer service. Their professionalism and courteous behavior made a very positive impression on me. Apart from this incident, your hotel is excellent, the food is delicious, and the overall service is very good. I kindly request that you look into this matter and consider the refund request. Thank you very much for your time. Best regards, A Guest

Such a friendly and pleasant atmosphere! After a long journey, it felt like coming home! Everything was quick and delightful. They even escorted me to my room and told me when breakfast would be. 🥰 The room was fresh, cozy, and wonderful! Thank you so much! I've marked this place on my map to return again later ❤️ Also, when I checked out, I asked if I could leave my bags for a while since my bus wasn't until the evening. And now I've just come back, asked to charge my phone, and then I'll be on my way – and here I am, phone charged! Thank you so much! ❤️

⭐ Airport Heritage Hotel – Transit Stay Review I stayed at Airport Heritage Hotel for a short transit in Sri Lanka, and overall it was a good experience. The hotel is located very close to Bandaranaike International Airport, which makes it extremely convenient for travelers with early morning or late-night flights. The room was clean and comfortable. It’s not a luxury hotel, but for a transit stay it was more than sufficient. The bed was comfortable, and the room had all the basic amenities needed for a short rest. The staff were polite, friendly, and helpful, especially during check-in and check-out. The environment was quiet, which helped me get proper rest between flights. Overall, this hotel is a good value for money and a practical choice for anyone looking for a comfortable and hassle-free transit stay near the airport. I would recommend it for short stays.

The bedding was incredibly clean, and the bathroom was also in order (though they really should put up a proper curtain on the shower window). The staff were lovely and helpful; they let me leave my backpack until the evening and provided a kettle. The location is also excellent, with everything within walking distance. Overall, it's a good option in not-so-cheap Colombo, offering great value for money.

Stayed here one night before flying out of Sri Lanka. The higher rating of this property is well deserved. The property if exactly as the photos. The host, Enon was proactive and attentive. I appreciate the cleanliness of the rooms, specially the bathrooms. At just about 30 USD, the room rate is super competitive and absolutely worth it. Pretty solid choice for anyone looking for a safe, comfortable, clean and hassle free stay.

Остановились в этом месте для небольшой передышки после долгой дороги на Шри-Ланку , день отоспались и осмотрелись в округе . Хозяин всячески нам помог выбрать , где взять в аренду машину,  порекомендовал место где можно вкусно поужинать . Очень учтивый доброжелательный , отзывчивый

The staff person who checked me in was very kind and helpful. The property is older and in need of a revamp and thorough cleaning. I scrubbed the tub with bleach to remove the caked on dirt. The bedding should smell fresher, especially the pillows. The bathroom could also use a new shower curtain to replace the one with mold spots.

the rooms looks very clean, when I lay in bed with my i suddenly felt itch. and when I went to shower it got worse. I got loads of bed bug bites in my entire body. The only way I was able to lie down was to place my body towel to the bed.

A beautiful building in a very pleasant area of Colombo; the architecture and interior design of the hotel are a joy to behold and the vast majority of staff are polite and courteous. Plenty of amenities nearby to suit all tastes and interests. The breakfasts were great both mornings (both the Sri Lankan breakfast and the Western style), and they really lived up to the high expectations we’d had from the Instagram marketing we’d seen. We were upgraded to the North West Suite, which was a larger room, for which we were greatly appreciative; a couple of issues with working plugs and appliances (coffee machine and hair dryer) were reported and rectified, although the wiring/plugs more broadly were temperamental and poorly placed (as expected, possibly, with the charm of an older hotel). However, the bed was comfortable, the hotel was quiet, and the bathroom was well appointed. Our only qualm was with the overzealous Head of Housekeeping, who seemed to not grasp the subtlety required for such a role, or the privacy with which guests might like to enjoy the beautiful hotel. It appeared that he lingered all too often in search of a tip, and didn’t quite appreciate the boundaries one might desire when paying a reasonable fee for each night. My wife and I took to speedily locking the door and placing the ‘Do Not Disturb’ sign on the handle to keep his incessant interrupting to a minimum. His deputy was, however, an asset to the hotel, who seemed to comprehend the subtle art of providing high quality service for a luxury stay in a lovely hotel. All-in-all, a great choice for a hotel in the heart of Colombo, and hopefully, during a busier season, the aforementioned Head of Housekeeping might spread his overbearing attention across the many rooms of the hotel.

The room is clean with refurnished toilet. There could be a proper blanket instead of a cover sheet though its not cold. The hotel has a WhatsApp channel for fast and easy communication